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Conneqt Business Solutions Customer Care Executive Interview Questions and Answers for Freshers
7 Interview questions
I will speak about the importance of customer satisfaction in the service industry.
Customer satisfaction is crucial for the success of any business.
It leads to customer loyalty and repeat business.
Providing excellent customer service can differentiate a company from its competitors.
Feedback from customers can help improve products and services.
Happy customers are more likely to recommend a business to others.
To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.
Remain calm and composed
Empathize with the customer's concerns
Actively listen to understand their issue
Apologize sincerely for any inconvenience caused
Offer a solution or assistance to resolve the...
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as p...
Pune is a beautiful city with many scenic spots. Some of the popular ones are:
Shaniwar Wada - a historical fort with beautiful architecture
Aga Khan Palace - a serene palace with lush green gardens
Sinhagad Fort - a hill fort with breathtaking views
Osho Ashram - a spiritual retreat with tranquil surroundings
Pashan Lake - a peaceful lake with migratory birds
Katraj Snake Park - a unique park with a variety of snakes a...
I aim to join Q Connect and BPO to enhance customer satisfaction and develop my communication skills in a dynamic environment.
Passion for helping others: I enjoy resolving customer issues and ensuring their satisfaction.
Skill development: Working in BPO will enhance my communication and problem-solving skills.
Dynamic environment: The fast-paced nature of BPO keeps me engaged and motivated.
Career growth: Q Connect ...
Customer support involves providing assistance and resolving issues for customers.
Customer support is about helping customers with their needs and concerns
It involves providing information about products or services
It also includes resolving complaints and issues in a timely and efficient manner
Good communication skills and empathy are important in customer support
Examples include answering phone calls, responding...
Yes, I have BPO experience.
I have worked as a Customer Care Executive in a BPO for 2 years.
During my time in the BPO, I handled customer inquiries, resolved complaints, and provided product information.
I am familiar with using CRM systems and maintaining accurate records of customer interactions.
I have received positive feedback from customers for my excellent communication and problem-solving skills.
I am comforta...
Conneqt Business Solutions Customer Care Executive Interview Experiences for Freshers
23 interviews found
Anonymous
I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. What is skills i developed in this company
- Ans.
I have developed strong communication skills, problem-solving abilities, and customer service expertise during my time at this company.
Improved communication skills through daily interactions with customers and colleagues
Enhanced problem-solving abilities by resolving customer issues efficiently and effectively
Developed expertise in providing excellent customer service and ensuring customer satisfaction
Learned to multi...
- Q2. What is the behaviour of that they treat us
Selected
I applied via Walk-in and was interviewed before Jul 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Choose any topic and speak 1m in English
- Ans.
I will speak about the importance of customer satisfaction in the service industry.
Customer satisfaction is crucial for the success of any business.
It leads to customer loyalty and repeat business.
Providing excellent customer service can differentiate a company from its competitors.
Feedback from customers can help improve products and services.
Happy customers are more likely to recommend a business to others.
(2 Questions)
- Q1. Self introduction
- Q2. Something about your background
Nothing complicate easy to any one can track it
(2 Questions)
- Q1. Self introduction
- Q2. Something about process
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. 1.Intro 2. What is your memorable day in your life ?
(1 Question)
- Q1. 1. Scenario questions as per data and internet.
Maths , english , customer ratings , voice and listening rounds through system .
(1 Question)
- Q1. Main purpose to get into q connect and bpo .
- Ans.
I aim to join Q Connect and BPO to enhance customer satisfaction and develop my communication skills in a dynamic environment.
Passion for helping others: I enjoy resolving customer issues and ensuring their satisfaction.
Skill development: Working in BPO will enhance my communication and problem-solving skills.
Dynamic environment: The fast-paced nature of BPO keeps me engaged and motivated.
Career growth: Q Connect offer...
Interview Preparation Tips
- Aptitude
(1 Question)
- Q1. Introduction about self and hobbies
Some random question about gk and bpo industry
(1 Question)
- Q1. Same as recruitment team
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Mar 2023. There were 5 interview rounds.
General knowledge questions and some basics grammer questions
(1 Question)
- Q1. Tell me about your self?
(1 Question)
- Q1. Why you need this job?, what future do you see in your upcoming 5 years in this company?
(1 Question)
- Q1. What was your last experience and what is your experience over all?
(1 Question)
- Q1. Nothing hard questions asked
Selected
I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about your self
- Ans.
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.
I am a quick learner and can adapt to new situations easily.
I am a team player and enjoy collaborating with others to achieve common goals.
I am proficient in using various customer service tools and...
- Q2. Tell me beautiful places in pune
- Ans.
Pune is a beautiful city with many scenic spots. Some of the popular ones are:
Shaniwar Wada - a historical fort with beautiful architecture
Aga Khan Palace - a serene palace with lush green gardens
Sinhagad Fort - a hill fort with breathtaking views
Osho Ashram - a spiritual retreat with tranquil surroundings
Pashan Lake - a peaceful lake with migratory birds
Katraj Snake Park - a unique park with a variety of snakes and re...
- Q3. MopMO
Interview Preparation Tips
Mohammed nazith
Selected
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. Given a topic and told to explain about it
Interview Preparation Tips
I applied via Walk-in and was interviewed in Mar 2022. There were 3 interview rounds.
(5 Questions)
- Q1. Where do you see yourself in 5 years?
- Q2. Why should we hire you?
- Q3. What is your family background?
- Q4. What are your salary expectations?
- Q5. Tell me about yourself.
Interview Preparation Tips
- Prepare about BPO and Banking details
Selected
I applied via Referral and was interviewed before Jan 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Introduce your self.
- Q2. What is your daily routine?
- Q3. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone,...
- Q4. How do you deal with an angry customer?
- Ans.
To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.
Remain calm and composed
Empathize with the customer's concerns
Actively listen to understand their issue
Apologize sincerely for any inconvenience caused
Offer a solution or assistance to resolve the prob...
Why do you want to join here?
If I select you, when will you join here?
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Nov 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self ?
- Ans.
I am a dedicated and empathetic customer care executive with excellent communication skills.
I have 3 years of experience in handling customer queries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a strong ability to remain calm and composed in stressful situations.
I am proficient in using customer relationship management (CRM) software.
I have received p...
- Q2. 1. What is your daily routines ? 2. Why do you want to work here ? 3. What is your qualifications ? 4. You can not continue your study with work so what do you want, do you want to work here or continue yo...
- Ans.
I have a structured daily routine that helps me stay organized and productive.
I start my day by reviewing my to-do list and prioritizing tasks.
I allocate specific time slots for different activities, such as responding to emails, making phone calls, and attending meetings.
I take short breaks throughout the day to recharge and avoid burnout.
I end my day by reflecting on my accomplishments and preparing for the next day.
...
Interview Preparation Tips
- You should learn good english
- You have to be confident
Top trending discussions
Conneqt Business Solutions Interview FAQs
The duration of Conneqt Business Solutions Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Conneqt Business Solutions Interviews By Designations
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Overall Interview Experience Rating
based on 10 interview experiences
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based on 1.4k reviews
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