Conneqt Business Solutions Customer Care Executive Interview Questions and Answers for Freshers

Customer support involves providing assistance and resolving issues for customers.

• Customer support is about helping customers with their needs and concerns

• It involves providing information about products or services

• It also includes resolving complaints and issues in a timely and efficient manner

• Good communication skills and empathy are important in customer support

• Examples include answering phone calls, responding to emails, and providing live chat support

Pune is a beautiful city with many scenic spots. Some of the popular ones are:

• Shaniwar Wada - a historical fort with beautiful architecture

• Aga Khan Palace - a serene palace with lush green gardens

• Sinhagad Fort - a hill fort with breathtaking views

• Osho Ashram - a spiritual retreat with tranquil surroundings

• Pashan Lake - a peaceful lake with migratory birds

• Katraj Snake Park - a unique park with a variety of snakes and reptiles

• Pataleshwar Cave Temple - an ancient temple carved o...read more

To deal with an angry customer, it is important to remain calm, empathize with their concerns, actively listen, apologize for any inconvenience caused, offer a solution or assistance, and follow up to ensure satisfaction.

• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely for any inconvenience caused

• Offer a solution or assistance to resolve the problem

• Follow up with the customer to ensure their satisfactio...read more

I will speak about the importance of customer satisfaction in the service industry.

• Customer satisfaction is crucial for the success of any business.

• It leads to customer loyalty and repeat business.

• Providing excellent customer service can differentiate a company from its competitors.

• Feedback from customers can help improve products and services.

• Happy customers are more likely to recommend a business to others.

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in-person.

• Examples of good customer servi...read more