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Concentrix Corporation Customer Advisor Interview Questions and Answers for Freshers
Concentrix Corporation Customer Advisor Interview Experiences for Freshers
4 interviews found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2023. There were 4 interview rounds.
Assignment was essay writing on computer
(1 Question)
- Q1. Typing speed , active listening, logical thinking
(1 Question)
- Q1. Introduction , English speaking test , background, experience or fresher
I applied via Referral and was interviewed in Jul 2022. There was 1 interview round.
(6 Questions)
- Q1. Basic Grammer, repeat a recorded voice, essay on a topic of 200 words
- Q2. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Good customer service can lead to customer loyalty and repeat business
Examples include answering phone calls, responding to emails, and
- Q3. What do you understand by BPO?
- Ans.
BPO stands for Business Process Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider.
This can include functions such as customer service, accounting, and human resources.
BPO is often used to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
BPO can be done domestically or internationally, with countries like India and the ...
- Q4. Given a situation like last sunday went to the mall , describe it.
- Q5. 3 round is versant test
- Q6. Last round is video call round
Interview Preparation Tips
- Customer Service
- bpo
- Communication Skills
I applied via Referral and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. 1.Tell me about your school life
- Q2. Gave a situation that if you see an accident which already took place on a highway so how will you the victim/deceased
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What people are saying about Concentrix Corporation
I applied via Referral and was interviewed before Aug 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Why do you want to join this company??
- Q2. Are you comfortable to work under pressure?
- Q3. What is your goal ?
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Concentrix Corporation interview questions for designations
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Selected
I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your work profile, this was the only question asked to me in the HR Round.
- Ans. I worked with Concentrix for over 2 years and the process I worked for was Macy's where I used to handle international customer queries through email and chat. It was a non- voice process and whatever queries related to our products that are listed on the website or their order status or any escalation for that matter, we used to handle them and try to finish in the first interaction itself.
(2 Questions)
- Q1. Tell me something about yourself and tell me about your last trip experience about wherever you had visited.
- Q2. Asked how much comfortable can I be doing this job offered.
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Concentrix Corporation Customer Advisor Reviews and Ratings
based on 68 reviews
Rating in categories
|
Customer Service Executive
3.6k
salaries
|  ₹0.9 L/yr - ₹7.8 L/yr |
|
Advisor
3.6k
salaries
| ₹0.9 L/yr - ₹7 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3k
salaries
| ₹1.5 L/yr - ₹6.5 L/yr |
|
Senior Executive
3k
salaries
| ₹1.1 L/yr - ₹6.5 L/yr |
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