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BYJU'S Customer Service Coordinator Interview Questions and Answers

Updated 11 Dec 2024

BYJU'S Customer Service Coordinator Interview Experiences

1 interview found

Customer Service Coordinator Interview Questions & Answers

user image Anonymous

posted on 11 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How to handle customer
  • Ans. 

    Best practices for handling customers include active listening, empathy, clear communication, and timely resolution of issues.

    • Practice active listening to understand the customer's concerns and needs.

    • Show empathy towards the customer's situation and make them feel valued.

    • Communicate clearly and effectively to ensure the customer understands the information provided.

    • Resolve issues in a timely manner to demonstrate commi

    • Answered by AI
    Add your answer
  • Q2. Introduction
    • Add your answer

Top trending discussions

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Interview Tips & Stories
2w
heartwarmingracoon
Verified Icon
·
works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Physicswallah user image Anonymous

posted on 30 Jan 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Normal question about yourself .
    • Add your answer
  • Q2. What are the details about the company, and why would you choose to work with Physics Wallah?
    • Add your answer
Round 2 - Typing Test 

(2 Questions)

  • Q1. You have to type 30 words/min
    • Add your answer
  • Q2. Certain scenarios were asked as well.
    • Add your answer

Customer Care Executive Interview Questions & Answers

Vedantu user image Anonymous

posted on 13 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study 

Need to know the main

Round 2 - Technical 

(2 Questions)

  • Q1. SQL Knowledge how you can learn it
    • Add your answer
  • Q2. Python how you can learn
  • Ans. 

    Python can be learned through online tutorials, courses, books, practice, and projects.

    • Take online tutorials on websites like Codecademy, Coursera, or Udemy.

    • Read books like 'Python Crash Course' or 'Automate the Boring Stuff with Python'.

    • Practice coding challenges on platforms like LeetCode or HackerRank.

    • Work on personal projects to apply your knowledge and skills.

    • Join Python communities or forums to ask questions and

    • Answered by AI
    Add your answer

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

NxtWave user image Anonymous

posted on 17 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

History geography politics

Customer Care Executive Interview Questions & Answers

IDP Education Limited user image Anonymous

posted on 1 Jun 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. First round Give me your introduction. What you know about IDP. One mock call related to broadband sell.
    • Add your answer
  • Q2. Second Round Work experience related questions and salary discussion
    • Add your answer
  • Q3. Third round HR round and final salary discussion. Result -Selected
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process takes time around 10 days. But it was smooth and easy. Thank you. It was good experience overall.

Customer Care Executive Interview Questions & Answers

K12 Techno Services user image Anonymous

posted on 23 Nov 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About the company
    • Add your answer

Interview Preparation Tips

Topics to prepare for K12 Techno Services Customer Care Executive interview:
  • About sales
Interview preparation tips for other job seekers - It's a very easy interview that the people can passed by easily

Customer Service Manager Interview Questions & Answers

Extramarks Education user image Anonymous

posted on 24 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Case Study 

All employees discussion with how to improve business

Round 3 - Assignment 

Childrens giving in assignment. & Education knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company in edutech platform

Customer Support Executive Interview Questions & Answers

Scaler Academy user image Anonymous

posted on 25 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Salary discussion and work experience
    • Add your answer
  • Q2. Expected Salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English fluency is compulsary

Customer Support Executive Interview Questions & Answers

Whitehat jr user image Anonymous

posted on 13 May 2021

Interview Questionnaire 

1 Question

  • Q1. About my previous job and how well can I bring changes in white hat.
    • Add your answer

Customer Support Executive Interview Questions & Answers

Educomp Solutions user image Anonymous

posted on 12 Apr 2021

I was interviewed before Apr 2020.

Interview Questionnaire 

1 Question

  • Q1. Introduction and experience level check
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Normal interview conducted. Great experience b'coz it's my 1st job
More about working at BYJU'S

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Customer Service Coordinator interview?
BYJU'S interview process usually has 1 rounds. The most common rounds in the BYJU'S interview process are One-on-one Round.

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BYJU'S Customer Service Coordinator Interview Process

based on 1 interview

Interview experience

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Excellent
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