Educomp Solutions Customer Support Executive Interview Questions and Answers

Q1. Basic question, previous experience
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Q2. Why you want to join Artium
Ans. 
I want to join Artium because of its reputation for excellent customer care and opportunities for growth.
• Artium has a strong reputation for providing excellent customer care services

• I am impressed by the company's commitment to employee growth and development

• I believe my skills and experience align well with the values and goals of Artium
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Q1. With General Manager
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Q2. Basic question, about the company
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Q1. CEO of the company
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Q2. About yourself hobby salary discussions
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Q1. First round Give me your introduction. What you know about IDP. One mock call related to broadband sell.
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Q2. Second Round Work experience related questions and salary discussion
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Q3. Third round HR round and final salary discussion. Result -Selected
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Q1. Related to company’s vision
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Q2. What is customer service and an scenario to solve.
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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English history general knowledge

Q1. Self introduction
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Q2. Customer support associate
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Q1. Tell me about yourself
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Normal aptitude questions

Q1. Tell me about your self? How to satisfy customers?
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