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based on 16.2k Reviews

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BYJU'S Customer Support Associate Interview Questions and Answers

Updated 31 Mar 2025

BYJU'S Customer Support Associate Interview Experiences

3 interviews found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 11 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

English history general knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Customer support associate
    • Add your answer

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 19 Jun 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why do you choose sales ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They told you like they will give this this salary but they can't do please don't join byju's organisation

Customer Support Associate Interview Questions Asked at Other Companies

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Q4. How would you handle an angry customer?
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Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 31 Mar 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. Be Confident Yourself
    • Add your answer
  • Q2. Why online education is better in the era ?
  • Ans. 

    Online education offers flexibility, accessibility, and a diverse range of resources, making it ideal for modern learners.

    • Flexibility: Students can learn at their own pace and schedule, allowing for better work-life balance. For example, a working professional can take courses during weekends.

    • Accessibility: Online education breaks geographical barriers, enabling students from remote areas to access quality education. F...

    • Answered by AI
    Add your answer

What people are saying about BYJU'S

View All
a sap consultant
1w
Background verification(BGV) in EY GDS
Hi, I recently got selected as SAP Consultant in EY GDS,I have overall 3.4 years of experience and relevant experience in IT( SAP ) is 3.2 in XYZ Technologies and earlier I worked in (Non-IT)Byjus in Sales for 2 months and came out from Byjus without proper releiving. I applied in EY GDS with 3.2 Years relevant experience and I didn't showmy Non-IT experience in resume and Candidate Information sheet which I filled during Application form. Now I have proper documentation from Current Company ,I don't have proper documents from BYJUS & the same is reflecting in EPF Service history. EY GDS recently Initiated BGV process through Digiverifier and asked me to fill experience details, I filled only current company and I didn't fill Byjus.Anyway Digiverifier will access my EPF service history, Will my BGV pass or fail ? or Will EY asks for any clarification and will allow me?
Got a question about BYJU'S?
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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Vedantu user image Anonymous

posted on 25 Mar 2021

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Salary package
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - very easy process..2 rounds only

Senior Associate Interview Questions & Answers

K12 Techno Services user image Anonymous

posted on 9 Jan 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Case Study 

Case study on lesson planning

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager round either over zoom or face to face
    • Add your answer

Senior Associate Interview Questions & Answers

Physicswallah user image Anonymous

posted on 29 Mar 2025

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Mar 2025, where I was asked the following questions.

  • Q1. About work experience
    • Add your answer
  • Q2. About salary discussion
    • Add your answer

Associate Interview Questions & Answers

Physicswallah user image Anonymous

posted on 6 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About Self introduction
    • Add your answer
  • Q2. About Job experience
    • Add your answer

Associate Interview Questions & Answers

Planet Spark user image Sayani Chakraborty

posted on 1 Aug 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good, short and concise

Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to join
  • Ans. 

    I am passionate about the industry and believe in the company's mission and values.

    • Passionate about the industry

    • Believe in the company's mission and values

    • Answered by AI
    Add your answer

Senior Associate Interview Questions & Answers

upGrad user image Anonymous

posted on 20 Dec 2023

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic questions
    • Add your answer
  • Q2. Details about your day to day work
  • Ans. 

    As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.

    • Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

    • Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

    • Providing strategic guidance by analyzi...

    • Answered by AI
    Add your answer
Round 3 - Case Study 

Situation based questions

Round 4 - HR 

(1 Question)

  • Q1. Details on joining
    • Add your answer

Senior Associate Interview Questions & Answers

upGrad user image Bhulana Debnath

posted on 13 Mar 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Normal introduction
    • Add your answer
  • Q2. Tell me about ur self job profile responsibilities
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
More about working at BYJU'S

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Customer Support Associate interview?
BYJU'S interview process usually has 1-2 rounds. The most common rounds in the BYJU'S interview process are HR and Aptitude Test.
How to prepare for BYJU'S Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BYJU'S. The most common topics and skills that interviewers at BYJU'S expect are Communication Skills, customer support, voice process, CSAT and Customer Service.
What are the top questions asked in BYJU'S Customer Support Associate interview?

Some of the top questions asked at the BYJU'S Customer Support Associate interview -

  1. Why online education is better in the er...read more
  2. Customer support associ...read more

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BYJU'S Interviews By Designations

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BYJU'S Customer Support Associate Interview Process

based on 4 interviews

Interview experience

4
  
Good
View more

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BYJU'S Customer Support Associate Salary
based on 6 salaries
₹4 L/yr - ₹6 L/yr
66% more than the average Customer Support Associate Salary in India
View more details

BYJU'S Customer Support Associate Reviews and Ratings

based on 3 reviews

1.9/5

Rating in categories

1.5

Skill development

1.3

Work-life balance

1.6

Salary

1.3

Job security

1.3

Company culture

1.6

Promotions

1.3

Work satisfaction

Explore 3 Reviews and Ratings
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