Whitehat jr Customer Support Executive Interview Questions and Answers

Q1. How you connect the people as well Ans. My politeness is the to connect the with bothem of his heart
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Q1. How to deal the people I gave him all his questions answered which he required
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Q1. Salary discussion and work experience
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Q2. Expected Salary
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Q1. Self introduction, Language skills
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Q2. Any other job plans, proficiency in language and how did i learn
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Q3. Experience going to various parts of India.
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History geography politics

Q1. First round Give me your introduction. What you know about IDP. One mock call related to broadband sell.
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Q2. Second Round Work experience related questions and salary discussion
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Q3. Third round HR round and final salary discussion. Result -Selected
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Q1. How do you handle difficult customers?
Ans. 
I remain calm, listen actively, empathize, and find a solution that meets their needs.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Find a solution that meets their needs, even if it requires going above and beyond

• Maintain professionalism and courtesy throughout the interaction
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Q1. What are my strengths and how does it help me deal with customers?
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
Ans. 
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Q1. Normal question about yourself .
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Q2. What are the details about the company, and why would you choose to work with Physics Wallah?
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Q1. You have to type 30 words/min
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Q2. Certain scenarios were asked as well.
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