Whitehat jr Quality Analyst Interview Questions and Answers

I have 5 years of experience in call audits.

• 5 years of experience in call audits

• Conducted audits on a daily basis

• Analyzed call recordings for quality assurance

• Provided feedback to agents for improvement

• Implemented process improvements based on audit findings

Yes, I thrive in high-pressure environments and can effectively manage my time and priorities.

• I have experience working in fast-paced environments where quick decision-making and problem-solving skills are essential.

• I am able to stay calm and focused under pressure, ensuring that tasks are completed accurately and efficiently.

• I prioritize tasks based on urgency and importance, allowing me to meet deadlines even in high

I have used tools such as Pareto charts, fishbone diagrams, control charts, and root cause analysis to identify and address quality issues.

• Pareto charts: Used to prioritize and focus on the most significant quality issues.

• Fishbone diagrams: Helped in identifying potential causes of quality problems.

• Control charts: Monitored process performance over time to ensure consistency and identify variations.

• Root cause analysis:...read more

I am a detail-oriented Quality Analyst with 5 years of experience in software testing and quality assurance.

• I have a Bachelor's degree in Computer Science.

• I am proficient in using testing tools such as Selenium and JIRA.

• I have experience in creating test plans, test cases, and executing test scripts.

• I have strong analytical and problem-solving skills.

• I have worked on various projects in agile environments.