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IDP Education Limited Customer Care Executive Interview Questions and Answers

Updated 21 Feb 2024

IDP Education Limited Customer Care Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. First round Give me your introduction. What you know about IDP. One mock call related to broadband sell.
  • Q2. Second Round Work experience related questions and salary discussion
  • Q3. Third round HR round and final salary discussion. Result -Selected

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process takes time around 10 days. But it was smooth and easy. Thank you. It was good experience overall.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Customer Care Executive Jobs at IDP Education Limited

View all

Interview questions from similar companies

I applied via LinkedIn and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Any recent challenge faced and how did you over come it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and honest. I told them how I faced a challenge in figuring out which company to join. But after research I realised that a good Mnc with awards has growth even if salary is less
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(8 Questions)

  • Q1. Tell me about yourself
  • Q2. Do u know what are the roles and responsibilities of customer service agent
  • Q3. How many languages u speak
  • Q4. Tell me about your hobbies in hindi
  • Q5. Why do u want to get into byjus
  • Q6. I we donot hire you then what
  • Q7. Explain how u have overcome any challenging situation
  • Q8. What do u know about byjus

Interview Preparation Tips

Topics to prepare for BYJU'S Customer Care Executive interview:
  • General Administration
  • Customer Service
  • customer care
  • Customer Relationship
  • Customer Handling
Interview preparation tips for other job seekers - Read all above questions, they'll check ur communication skillls and test how confident your are
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Assignment 

Short-answer questions, story-based questions, and aptitude tests:

Round 2 - Coding Test 

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a plan: Before you start looking for a job, make a plan and set goals.

Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.

Research: Research companies in your industry and how they align with what you want in an employer.

Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.

Network: Networking can be a big help to job seekers.

I applied via Campus Placement and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

There ll b a 1hr test where you need to attend reasoning, paragraph, grammar etc

Round 2 - Group Discussion 

They gave one topic which we need to discuss about n as i was selected on campus selection so 8-10 candidates were there in that gd

Round 3 - One-on-one 

(1 Question)

  • Q1. Are you comfortable with night shift?
  • Ans. Yes, any shift tym ll be okay for me.
  • Answered Anonymously
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion with candidate

Interview Preparation Tips

Interview preparation tips for other job seekers - Good luck n be confident .. Do not hesitate to ask if you have any sort of question in your mind
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. How can you add value to TCS
  • Ans. 

    I can add value to TCS by providing excellent customer service, resolving issues efficiently, and contributing to customer satisfaction.

    • I have strong communication skills to effectively interact with customers and address their concerns

    • I am skilled in problem-solving to quickly resolve issues and provide solutions

    • I am committed to delivering high-quality service to enhance customer satisfaction and loyalty

  • Answered by AI
  • Q2. What are you strength and how can you useit for this role
  • Q3. How will you deal with am angry customer
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Internshala and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Topic was global warming.

Round 2 - Aptitude Test 

20 qs were there in the aptitude test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Try hard to crack the GD
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Aptitude Test 

Self introduction,typeing test ,hr round

Round 3 - Group Discussion 

Group discussion,hr round

Interview Preparation Tips

Topics to prepare for TCS Customer Care Executive interview:
  • Mountain
Interview preparation tips for other job seekers - A mountain is large natural rise of earth surface that usually has a summit

I applied via AmbitionBox and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why should we hire you?
  • Q3. Tell me about yourself.
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all GD tips
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips

Interview Preparation Tips

Interview preparation tips for other job seekers - Dear sir/madam,
I am ARPAN DUTTA, I have completed a BBA degree from Adamas University, Barasat Kolkata. I believe that my diverse technical abilities would be a unique asset to your company. My own career would be benefited through being a productive member of your organization. I am enclosing my current resume. I assure you that I will do my best towards the progress of your esteemed company and build a long lasting relationship with you.
Contribute & help others!
anonymous
You can choose to be anonymous

IDP Education Limited Interview FAQs

How many rounds are there in IDP Education Limited Customer Care Executive interview?
IDP Education Limited interview process usually has 1-2 rounds. The most common rounds in the IDP Education Limited interview process are One-on-one Round and Resume Shortlist.
How to prepare for IDP Education Limited Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDP Education Limited. The most common topics and skills that interviewers at IDP Education Limited expect are Research, Manual Testing, Calling, Customer Satisfaction and Customer Service.

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IDP Education Limited Customer Care Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
IDP Education Limited Customer Care Executive Salary
based on 55 salaries
₹2 L/yr - ₹4 L/yr
19% more than the average Customer Care Executive Salary in India
View more details

IDP Education Limited Customer Care Executive Reviews and Ratings

based on 13 reviews

3.1/5

Rating in categories

3.2

Skill development

2.9

Work-life balance

3.3

Salary

3.9

Job security

2.7

Company culture

2.5

Promotions

2.8

Work satisfaction

Explore 13 Reviews and Ratings
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