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BYJU'S Customer Care Executive Interview Questions and Answers

Updated 23 Mar 2024

BYJU'S Customer Care Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(8 Questions)

  • Q1. Tell me about yourself
  • Q2. Do u know what are the roles and responsibilities of customer service agent
  • Q3. How many languages u speak
  • Q4. Tell me about your hobbies in hindi
  • Q5. Why do u want to get into byjus
  • Q6. I we donot hire you then what
  • Q7. Explain how u have overcome any challenging situation
  • Q8. What do u know about byjus

Interview Preparation Tips

Topics to prepare for BYJU'S Customer Care Executive interview:
  • General Administration
  • Customer Service
  • customer care
  • Customer Relationship
  • Customer Handling
Interview preparation tips for other job seekers - Read all above questions, they'll check ur communication skillls and test how confident your are

I applied via LinkedIn and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Any recent challenge faced and how did you over come it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and honest. I told them how I faced a challenge in figuring out which company to join. But after research I realised that a good Mnc with awards has growth even if salary is less

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. How to sales the product
  • Ans. Choose the random products and explain about the product
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - keep try to tell something never stop stop in between
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Where do you want to see yourself in next 5years
  • Q2. Why work from home
  • Q3. Only 2 questions was asked
  • Q4. Previous work experiences
  • Q5. How will you manage your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy

I applied via Company Website and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - Explore , Learn , Earn , grow up
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. EXPERIENCE AND SALES PITCH

Interview Preparation Tips

Interview preparation tips for other job seekers - BE PREPARED AND HAVE A GOOD SALES PITCH

Interview Questionnaire 

1 Question

  • Q1. WHY DO YOU WANT TO JOIN SALES?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

On one topic we have to speak in favour or against

Round 3 - One-on-one 

(1 Question)

  • Q1. Why do you want to join this company? Why you want to work in sales market? Tell us about yourself and your work experience.
Round 4 - Video Synthesis 

(1 Question)

  • Q1. Question related to their company like if it is providing online education why you think online education is important etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - You just have to answer what you think about. Don't hesitate don't panic and give your best in your interview and crack the deal.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Impacts of mobile, Internet is good or bad

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Any company internship?
Round 4 - HR 

(1 Question)

  • Q1. Sales related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your resume crisp
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do you want to join Planetspark?
  • Q3. Tell me a challenge you faced in your academic times which was rough to overcome and how did you handled it?
Round 3 - Video Call 

(5 Questions)

  • Q1. Why do you want to join sales role?
  • Q2. Deliver a 30 seconds Ted talk on your favourite topic
  • Q3. What type of role you are looking for?
  • Q4. How long do you want to work with Planetspark?
  • Q5. Please share more details on previous internship or work experience
Round 4 - Personal Interview 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Difference between Byjus and Planetspark
  • Ans. 

    Byjus is an online learning platform focusing on academic subjects, while Planetspark is an online platform offering extracurricular courses for kids.

    • Byjus primarily focuses on academic subjects like math, science, and languages.

    • Planetspark offers extracurricular courses such as coding, robotics, and creative arts.

    • Byjus is more geared towards school curriculum support, while Planetspark offers additional learning oppor...

  • Answered by AI
  • Q3. Founder of Planet Spark
  • Ans. 

    Founder of Planet Spark is a company that provides personalized learning solutions for children.

    • Founder of Planet Spark is passionate about education and creating innovative learning experiences for children.

    • They have a strong background in education or technology.

    • They are dedicated to helping children reach their full potential through personalized learning programs.

    • Examples: Founder of Planet Spark may have a backgro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills, Knowledge about the company, competitors

BYJU'S Interview FAQs

How many rounds are there in BYJU'S Customer Care Executive interview?
BYJU'S interview process usually has 1 rounds. The most common rounds in the BYJU'S interview process are One-on-one Round.
How to prepare for BYJU'S Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at BYJU'S. The most common topics and skills that interviewers at BYJU'S expect are US Shift, customer care, Business Development, Communication Skills and Customer Handling.

Tell us how to improve this page.

BYJU'S Customer Care Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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BYJU'S Customer Care Executive Salary
based on 22 salaries
₹1.5 L/yr - ₹8.5 L/yr
55% more than the average Customer Care Executive Salary in India
View more details

BYJU'S Customer Care Executive Reviews and Ratings

based on 9 reviews

3.2/5

Rating in categories

3.4

Skill development

3.0

Work-life balance

3.5

Salary

2.8

Job security

3.1

Company culture

3.3

Promotions

3.1

Work satisfaction

Explore 9 Reviews and Ratings
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