Scaler Academy Customer Support Executive Interview Questions and Answers

Q1. Tell me something about yourself.
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Q2. What was your previous company?
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Q3. What was your job role as an operations executive?
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Q4. Why did you left the previous job?
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Q1. What is your last qualification?
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Q2. Why do want this job?
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Q3. How much is your salary expectation?
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Q1. Self introduction, Language skills
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Q2. Any other job plans, proficiency in language and how did i learn
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Q3. Experience going to various parts of India.
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History geography politics

Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
Ans. 
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Q1. Who is a good customer Service executive?
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A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.
• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor
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Q2. What qualities a good customer Service executive must possess?
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A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.
• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more
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Q1. Self introduction
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Q2. Product knowledge
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