Testbook.com Customer Support Executive Interview Questions and Answers

Q1. They will check your communication in first round
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Q2. In second round, they will give a product and convince that to consumer to buy the product
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Q3. HR will question you why do you want this job
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Q1. Salary discussion and work experience
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Q2. Expected Salary
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Q1. Whats your profile and experience elaboration?
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Q2. Why you want to go ahead with skill Lync only?
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Topics given according to current affairs. Panel had 4-5 individual

Q1. What's difference between marketing and sales
Ans. 
Marketing focuses on creating awareness and interest in a product or service, while sales involves closing deals and generating revenue.
• Marketing involves activities such as advertising, branding, and market research.

• Sales involves activities such as prospecting, qualifying leads, and negotiating contracts.

• Marketing aims to attract and retain customers through various channels.

• Sales focuses on converting leads into cus...read more
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Q1. What do you understand by sale
Ans. 
Sales is the process of persuading a potential customer to purchase a product or service.
• Sales involves identifying potential customers and their needs

• It requires building relationships with customers to gain their trust

• Sales also involves presenting the product or service in a compelling way

• Closing the sale by overcoming objections and finalizing the transaction is a key part of sales

• Follow-up after the sale to ensure...read more
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Q2. What qualities you have to be selected as a sale person here.
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Q1. Tell me about yourself?
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Q2. Why do you want to join Planetspark?
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Q3. Tell me a challenge you faced in your academic times which was rough to overcome and how did you handled it?
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Q1. Why do you want to join sales role?
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Q2. Deliver a 30 seconds Ted talk on your favourite topic
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Q3. What type of role you are looking for?
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Q4. How long do you want to work with Planetspark?
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Q5. Please share more details on previous internship or work experience
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Q1. Tell me about yourself?
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Q2. Difference between Byjus and Planetspark
Ans. 
Byjus is an online learning platform focusing on academic subjects, while Planetspark is an online platform offering extracurricular courses for kids.
• Byjus primarily focuses on academic subjects like math, science, and languages.

• Planetspark offers extracurricular courses such as coding, robotics, and creative arts.

• Byjus is more geared towards school curriculum support, while Planetspark offers additional learning oppor...read more
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Q3. Founder of Planet Spark
Ans. 
Founder of Planet Spark is a company that provides personalized learning solutions for children.
• Founder of Planet Spark is passionate about education and creating innovative learning experiences for children.

• They have a strong background in education or technology.

• They are dedicated to helping children reach their full potential through personalized learning programs.

• Examples: Founder of Planet Spark may have a backgro...read more
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Q1. Tell us more about your background,education and working experience
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Q1. The Interviewer asked me what all I know about their company
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Q1. I was given a situation and had to sell one of their courses to a parent
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On one topic we have to speak in favour or against

Q1. Why do you want to join this company? Why you want to work in sales market? Tell us about yourself and your work experience.
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Q1. Question related to their company like if it is providing online education why you think online education is important etc.
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