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Testbook.com Customer Support Executive Interview Questions and Answers

Updated 23 Aug 2024

Testbook.com Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Who is a good customer Service executive?
  • Ans. 

    A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.

    • Empathetic - able to understand and relate to customers' feelings and concerns

    • Patient - able to remain calm and composed, even in challenging situations

    • Knowledgeable - has a deep understanding of the product or service being offered

    • Proactive - takes initiative to address customer issues befor

  • Answered by AI
  • Q2. What qualities a good customer Service executive must possess?
  • Ans. 

    A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

    • Strong communication skills to effectively interact with customers and colleagues

    • Empathy to understand and address customer concerns

    • Patience to handle difficult situations and irate customers calmly

    • Problem-solving abilities to resolve issues efficiently

    • Positive attitude to ma...

  • Answered by AI

Interview questions from similar companies

I applied via Indeed and was interviewed in Sep 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Why should we hire you?
Round 2 - One-on-one 

(1 Question)

  • Q1. They ask you why do you want to Work with EMBIBE
Round 3 - Technical 

(1 Question)

  • Q1. Asked to me do a Mock chat with the senior employee of Embibe and check my understanding and typing speed

Interview Preparation Tips

Interview preparation tips for other job seekers - The company is very good its just that you have to be confident and clear all the rounds . Interview is very Average and easy to clear
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

On one topic we have to speak in favour or against

Round 3 - One-on-one 

(1 Question)

  • Q1. Why do you want to join this company? Why you want to work in sales market? Tell us about yourself and your work experience.
Round 4 - Video Synthesis 

(1 Question)

  • Q1. Question related to their company like if it is providing online education why you think online education is important etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - You just have to answer what you think about. Don't hesitate don't panic and give your best in your interview and crack the deal.

I applied via Approached by Company and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Sample apitude test verbal reasoning question, English language question

Interview Preparation Tips

Topics to prepare for Planet Spark Sales Executive interview:
  • Suggestions for the company
Interview preparation tips for other job seekers - Build a relationship with the administrative assistant.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Impacts of mobile, Internet is good or bad

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Any company internship?
Round 4 - HR 

(1 Question)

  • Q1. Sales related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your resume crisp
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What do you understand by sale
  • Ans. 

    Sales is the process of persuading a potential customer to purchase a product or service.

    • Sales involves identifying potential customers and their needs

    • It requires building relationships with customers to gain their trust

    • Sales also involves presenting the product or service in a compelling way

    • Closing the sale by overcoming objections and finalizing the transaction is a key part of sales

    • Follow-up after the sale to ensure...

  • Answered by AI
  • Q2. What qualities you have to be selected as a sale person here.

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with the flow dont hesitate be confident. answer the question honestly.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do you want to join Planetspark?
  • Q3. Tell me a challenge you faced in your academic times which was rough to overcome and how did you handled it?
Round 3 - Video Call 

(5 Questions)

  • Q1. Why do you want to join sales role?
  • Q2. Deliver a 30 seconds Ted talk on your favourite topic
  • Q3. What type of role you are looking for?
  • Q4. How long do you want to work with Planetspark?
  • Q5. Please share more details on previous internship or work experience
Round 4 - Personal Interview 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. Difference between Byjus and Planetspark
  • Ans. 

    Byjus is an online learning platform focusing on academic subjects, while Planetspark is an online platform offering extracurricular courses for kids.

    • Byjus primarily focuses on academic subjects like math, science, and languages.

    • Planetspark offers extracurricular courses such as coding, robotics, and creative arts.

    • Byjus is more geared towards school curriculum support, while Planetspark offers additional learning oppor...

  • Answered by AI
  • Q3. Founder of Planet Spark
  • Ans. 

    Founder of Planet Spark is a company that provides personalized learning solutions for children.

    • Founder of Planet Spark is passionate about education and creating innovative learning experiences for children.

    • They have a strong background in education or technology.

    • They are dedicated to helping children reach their full potential through personalized learning programs.

    • Examples: Founder of Planet Spark may have a backgro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills, Knowledge about the company, competitors
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Tell us about yourself 

(1 Question)

  • Q1. Tell us more about your background,education and working experience
Round 2 - How much you know Planet spark 

(1 Question)

  • Q1. The Interviewer asked me what all I know about their company
Round 3 - Situation based round 

(1 Question)

  • Q1. I was given a situation and had to sell one of their courses to a parent

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall the interview was easy
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Where do you want to see yourself in next 5years
  • Q2. Why work from home
  • Q3. Only 2 questions was asked
  • Q4. Previous work experiences
  • Q5. How will you manage your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy

I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. How you connect the people as well Ans. My politeness is the to connect the with bothem of his heart
Round 3 - HR 

(1 Question)

  • Q1. How to deal the people I gave him all his questions answered which he required

Interview Preparation Tips

Interview preparation tips for other job seekers - I advise every person to build your skills and make you a professional
Then you got your dream job

Testbook.com Interview FAQs

How many rounds are there in Testbook.com Customer Support Executive interview?
Testbook.com interview process usually has 1 rounds. The most common rounds in the Testbook.com interview process are HR.
How to prepare for Testbook.com Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Testbook.com. The most common topics and skills that interviewers at Testbook.com expect are Android, Billing, Investigation, Training and Troubleshooting.

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Testbook.com Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Testbook.com Customer Support Executive Salary
based on 7 salaries
₹2.1 L/yr - ₹4.5 L/yr
23% more than the average Customer Support Executive Salary in India
View more details

Testbook.com Customer Support Executive Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

4.5

Skill development

5.0

Work-life balance

5.0

Salary

5.0

Job security

5.0

Company culture

5.0

Promotions

5.0

Work satisfaction

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