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Skill Lync Customer Support Associate Interview Questions and Answers
Skill Lync Customer Support Associate Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Jul 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Personal details and work experience
- Q2. Details of leaving previous role and company
(3 Questions)
- Q1. How to talk about the products to customers
- Ans.
When talking about products to customers, focus on benefits, features, and how it meets their needs.
Highlight key features and benefits of the product
Explain how the product can solve the customer's problem or meet their needs
Use simple and clear language to describe the product
Be enthusiastic and confident about the product
Encourage questions and provide additional information as needed
- Q2. The ways and ethics of speaking to customer
- Ans.
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
Always greet the customer warmly and introduce yourself
Listen actively to the customer's concerns and show empathy
Use positive language and avoid negative or confrontational tones
Offer solutions or alternatives to resolve the customer's issue
Thank the customer for their patience and business
- Q3. Any questions forthe company
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Not applicable for this area
- Q2. Not Applicable. Depends on HR MANAGER
- Q3. Not applicable for this. Depends on HR MANAGER
Interview Preparation Tips
It's always like a new day everyday.
Keep on learning on this feild
Management is one of the coolest environment. Better work-life.
Top trending discussions
Interview questions from similar companies
Selected
I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.
English history general knowledge
(2 Questions)
- Q1. Self introduction
- Q2. Customer support associate
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Be Confident Yourself
- Q2. Why online education is better in the era ?
- Ans.
Online education offers flexibility, accessibility, and a diverse range of resources, making it ideal for modern learners.
Flexibility: Students can learn at their own pace and schedule, allowing for better work-life balance. For example, a working professional can take courses during weekends.
Accessibility: Online education breaks geographical barriers, enabling students from remote areas to access quality education. F...
Selected
I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you choose sales ?
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Salary package
Interview Preparation Tips
Sayani Chakraborty
Good, short and concise
(1 Question)
- Q1. Why do you want to join
- Ans.
I am passionate about the industry and believe in the company's mission and values.
Passionate about the industry
Believe in the company's mission and values
Selected
I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Basic questions
- Q2. Details about your day to day work
- Ans.
As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.
Managing client relationships by regularly communicating with clients to understand their needs and address any concerns
Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met
Providing strategic guidance by analyzi...
Situation based questions
(1 Question)
- Q1. Details on joining
Bhulana Debnath
Selected
I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. Normal introduction
- Q2. Tell me about ur self job profile responsibilities
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Aug 2023. There was 1 interview round.
(1 Question)
- Q1. What do you understand by the role?
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Skill Lync Customer Support Associate Interview Process
based on 1 interview
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Skill Lync Customer Support Associate Reviews and Ratings
based on 1 review
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