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Skill Lync Customer Support Associate Interview Questions and Answers

Updated 10 Jul 2023

Skill Lync Customer Support Associate Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Personal details and work experience
  • Q2. Details of leaving previous role and company
Round 2 - Technical 

(3 Questions)

  • Q1. How to talk about the products to customers
  • Ans. 

    When talking about products to customers, focus on benefits, features, and how it meets their needs.

    • Highlight key features and benefits of the product

    • Explain how the product can solve the customer's problem or meet their needs

    • Use simple and clear language to describe the product

    • Be enthusiastic and confident about the product

    • Encourage questions and provide additional information as needed

  • Answered by AI
  • Q2. The ways and ethics of speaking to customer
  • Ans. 

    Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.

    • Always greet the customer warmly and introduce yourself

    • Listen actively to the customer's concerns and show empathy

    • Use positive language and avoid negative or confrontational tones

    • Offer solutions or alternatives to resolve the customer's issue

    • Thank the customer for their patience and business

  • Answered by AI
  • Q3. Any questions forthe company

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge for the applied position is enough

I applied via LinkedIn and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Not applicable for this area
  • Q2. Not Applicable. Depends on HR MANAGER
  • Q3. Not applicable for this. Depends on HR MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you say. If u don't know the answer be straight I don't know.
It's always like a new day everyday.

Keep on learning on this feild
Management is one of the coolest environment. Better work-life.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. About company and scenario given,to check the confidence
Round 3 - Behavioral 

(1 Question)

  • Q1. About work details and working hours and shift days and the procedure of the work

Interview Preparation Tips

Interview preparation tips for other job seekers - Do research of the company and go through the reviews given in LinkedIn etc before applying the resume.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you choose sales ?

Interview Preparation Tips

Interview preparation tips for other job seekers - They told you like they will give this this salary but they can't do please don't join byju's organisation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

English history general knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Customer support associate
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Just personal details, actually not a tough interview anyone can easily get a job here experience not required, once you get placed they will give training for what to do and what not to do and after getti...
  • Q2. No such formal questions you are selected that it

Interview Preparation Tips

Interview preparation tips for other job seekers - If you really need to make your career in proper way this is not the company for you 0 learning, 0 work life balance. Who don’t have options outside who are dump only can sustain here because those dump knows they are useless no one will give job to him so that kind of candidates can work here for no reason worst organisation ever
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
Round 2 - Case Study 

Scenario based case study

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What do you understand by the role?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. How will you manage in another city away from home?
Round 2 - Technical 

(1 Question)

  • Q1. What do you expect from upGrad as a employee?
Round 3 - One-on-one 

(1 Question)

  • Q1. What is the required interpersonal skills for customer support?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Why do you wish to join this organization?
Round 2 - HR 

(2 Questions)

  • Q1. What do you know about upgrad ?
  • Q2. Describe your strength or strong points.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Know the company's products, history, mission ,values and achievement's.
2. understand the job requirement.
3. connect with employees and get information about the working environment.
Contribute & help others!
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Skill Lync Interview FAQs

How many rounds are there in Skill Lync Customer Support Associate interview?
Skill Lync interview process usually has 2-3 rounds. The most common rounds in the Skill Lync interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Skill Lync Customer Support Associate interview?

Some of the top questions asked at the Skill Lync Customer Support Associate interview -

  1. How to talk about the products to custom...read more
  2. The ways and ethics of speaking to custo...read more
  3. Not applicable for this. Depends on HR MANA...read more

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Skill Lync Customer Support Associate Interview Process

based on 1 interview

Interview experience

3
  
Average
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Skill Lync Customer Support Associate Salary
based on 4 salaries
₹3.5 L/yr - ₹6.4 L/yr
83% more than the average Customer Support Associate Salary in India
View more details

Skill Lync Customer Support Associate Reviews and Ratings

based on 1 review

2.0/5

Rating in categories

1.0

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2.0

Work-life balance

3.0

Salary

1.0

Job security

2.0

Company culture

1.0

Promotions

1.0

Work satisfaction

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