8 Skill Lync Customer Support Associate Interview Questions & Answers | Complete Prep Guide 2025

Skill Lync Customer Support Associate Interview Experiences

2 interviews found

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 10 Jul 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Personal details and work experience

Add your answer

Q2. Details of leaving previous role and company

Add your answer

Round 2 - Technical

(3 Questions)

Q1. How to talk about the products to customers

Ans.

When talking about products to customers, focus on benefits, features, and how it meets their needs.

Highlight key features and benefits of the product
Explain how the product can solve the customer's problem or meet their needs
Use simple and clear language to describe the product
Be enthusiastic and confident about the product
Encourage questions and provide additional information as needed

Answered by AI

Add your answer

Q2. The ways and ethics of speaking to customer

Ans.

Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.

Always greet the customer warmly and introduce yourself
Listen actively to the customer's concerns and show empathy
Use positive language and avoid negative or confrontational tones
Offer solutions or alternatives to resolve the customer's issue
Thank the customer for their patience and business

Answered by AI

Add your answer

Q3. Any questions forthe company

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Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge for the applied position is enough

Customer Support Associate Interview Questions & Answers

Anonymous

posted on 6 Oct 2022

I applied via LinkedIn and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(3 Questions)

Q1. Not applicable for this area

Add your answer

Q2. Not Applicable. Depends on HR MANAGER

Add your answer

Q3. Not applicable for this. Depends on HR MANAGER

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you say. If u don't know the answer be straight I don't know.
It's always like a new day everyday.

Keep on learning on this feild
Management is one of the coolest environment. Better work-life.

Top trending discussions

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Interview Tips & Stories

1d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

Edureka

Anonymous

posted on 9 Nov 2022

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. About company and scenario given,to check the confidence

Add your answer

Round 3 - Behavioral

(1 Question)

Q1. About work details and working hours and shift days and the procedure of the work

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do research of the company and go through the reviews given in LinkedIn etc before applying the resume.

Customer Support Associate Interview Questions & Answers

BYJU'S

Anonymous

posted on 19 Jun 2024

Interview experience

Poor

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Why do you choose sales ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They told you like they will give this this salary but they can't do please don't join byju's organisation

Customer Support Associate Interview Questions & Answers

BYJU'S

Anonymous

posted on 11 Jun 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test

English history general knowledge

Round 2 - HR

(2 Questions)

Q1. Self introduction

Add your answer

Q2. Customer support associate

Add your answer

Senior Associate Interview Questions & Answers

TALENTEDGE

Anonymous

posted on 30 Nov 2022

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Just personal details, actually not a tough interview anyone can easily get a job here experience not required, once you get placed they will give training for what to do and what not to do and after getti...

Add your answer

Q2. No such formal questions you are selected that it

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you really need to make your career in proper way this is not the company for you 0 learning, 0 work life balance. Who don’t have options outside who are dump only can sustain here because those dump knows they are useless no one will give job to him so that kind of candidates can work here for no reason worst organisation ever

Senior Associate Interview Questions & Answers

Great Learning

Anonymous

posted on 16 Feb 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. Introduce yourself

Add your answer

Round 2 - Case Study

Scenario based case study

Associate Interview Questions & Answers

upGrad

Anonymous

posted on 6 Feb 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. What do you understand by the role?

Add your answer

Associate Interview Questions & Answers

upGrad

Anonymous

posted on 26 Feb 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Referral and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. How will you manage in another city away from home?

Add your answer

Round 2 - Technical

(1 Question)

Q1. What do you expect from upGrad as a employee?

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. What is the required interpersonal skills for customer support?

Add your answer

Associate Interview Questions & Answers

upGrad

Anonymous

posted on 26 Feb 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. Tell me something about yourself?

Add your answer

Q2. Why do you wish to join this organization?

Add your answer

Round 2 - HR

(2 Questions)

Q1. What do you know about upgrad ?

Add your answer

Q2. Describe your strength or strong points.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Know the company's products, history, mission ,values and achievement's.
2. understand the job requirement.
3. connect with employees and get information about the working environment.

Skill Lync Interview FAQs

How many rounds are there in Skill Lync Customer Support Associate interview?

Skill Lync interview process usually has 2-3 rounds. The most common rounds in the Skill Lync interview process are Resume Shortlist, One-on-one Round and HR.

What are the top questions asked in Skill Lync Customer Support Associate interview?

Some of the top questions asked at the Skill Lync Customer Support Associate interview -

How to talk about the products to custom...read more
The ways and ethics of speaking to custo...read more
Not applicable for this. Depends on HR MANA...read more

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Team Lead 98 salaries	₹0 L/yr - ₹0 L/yr
Sales Engineer 90 salaries	₹0 L/yr - ₹0 L/yr

Skill Lync Customer Support Associate Interview Questions and Answers

Skill Lync Customer Support Associate Interview Experiences

2 interviews found

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Interview Preparation Tips

(3 Questions)

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