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Skill Lync Customer Support Associate Interview Questions and Answers

Updated 10 Jul 2023

Skill Lync Customer Support Associate Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Personal details and work experience
  • Q2. Details of leaving previous role and company
Round 2 - Technical 

(3 Questions)

  • Q1. How to talk about the products to customers
  • Ans. 

    When talking about products to customers, focus on benefits, features, and how it meets their needs.

    • Highlight key features and benefits of the product

    • Explain how the product can solve the customer's problem or meet their needs

    • Use simple and clear language to describe the product

    • Be enthusiastic and confident about the product

    • Encourage questions and provide additional information as needed

  • Answered by AI
  • Q2. The ways and ethics of speaking to customer
  • Ans. 

    Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.

    • Always greet the customer warmly and introduce yourself

    • Listen actively to the customer's concerns and show empathy

    • Use positive language and avoid negative or confrontational tones

    • Offer solutions or alternatives to resolve the customer's issue

    • Thank the customer for their patience and business

  • Answered by AI
  • Q3. Any questions forthe company

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge for the applied position is enough

I applied via LinkedIn and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Not applicable for this area
  • Q2. Not Applicable. Depends on HR MANAGER
  • Q3. Not applicable for this. Depends on HR MANAGER

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you say. If u don't know the answer be straight I don't know.
It's always like a new day everyday.

Keep on learning on this feild
Management is one of the coolest environment. Better work-life.

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting will you try if you are facing issues ... read more
Q4. How would you handle an angry customer?
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

English history general knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Customer support associate
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you choose sales ?

Interview Preparation Tips

Interview preparation tips for other job seekers - They told you like they will give this this salary but they can't do please don't join byju's organisation

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Salary package

Interview Preparation Tips

Interview preparation tips for other job seekers - very easy process..2 rounds only
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic questions
  • Q2. Details about your day to day work
  • Ans. 

    As a Senior Associate, my day to day work involves managing client relationships, overseeing project timelines, and providing strategic guidance.

    • Managing client relationships by regularly communicating with clients to understand their needs and address any concerns

    • Overseeing project timelines by creating and updating project plans, tracking progress, and ensuring deadlines are met

    • Providing strategic guidance by analyzi...

  • Answered by AI
Round 3 - Case Study 

Situation based questions

Round 4 - HR 

(1 Question)

  • Q1. Details on joining
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Normal introduction
  • Q2. Tell me about ur self job profile responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Instahyre and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic aptitude test. Candidate can practice few free mock tests online for preparation.

Round 3 - One-on-one 

(3 Questions)

  • Q1. Why do you want to join Unacademy?
  • Q2. Whare do you see yourself in 5 years?
  • Q3. Tell me about yourself?
Round 4 - One-on-one 

(3 Questions)

  • Q1. Why we shouldn't hire you?
  • Q2. Tell me your five strengths and five weakness?
  • Q3. Tell me about a time when you disagreed with your manager and what did you do after that?

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic interview preparation for any candidate should do.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself and past experiences
  • Q2. Checking the details on how you worked on various projects and the approach you have on problem-solving
Round 2 - Aptitude Test 

Basic math questions on how you would solve

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. What makes you a suitable candidate for this position?
  • Q2. Where do you envision yourself in five years?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare thoroughly for the interview.

Skill Lync Interview FAQs

How many rounds are there in Skill Lync Customer Support Associate interview?
Skill Lync interview process usually has 2-3 rounds. The most common rounds in the Skill Lync interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in Skill Lync Customer Support Associate interview?

Some of the top questions asked at the Skill Lync Customer Support Associate interview -

  1. How to talk about the products to custom...read more
  2. The ways and ethics of speaking to custo...read more
  3. Not applicable for this. Depends on HR MANA...read more

Tell us how to improve this page.

Skill Lync Customer Support Associate Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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Skill Lync Customer Support Associate Salary
based on 4 salaries
₹3.5 L/yr - ₹6.4 L/yr
80% more than the average Customer Support Associate Salary in India
View more details

Skill Lync Customer Support Associate Reviews and Ratings

based on 1 review

2.0/5

Rating in categories

1.0

Skill development

2.0

Work-life balance

3.0

Salary

1.0

Job security

2.0

Company culture

1.0

Promotions

1.0

Work satisfaction

Explore 1 Review and Rating
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