Extramarks Education Customer Service Manager Interview Questions and Answers

Q1. Self introduction, Language skills
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Q2. Any other job plans, proficiency in language and how did i learn
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Q3. Experience going to various parts of India.
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History geography politics

Q1. First round Give me your introduction. What you know about IDP. One mock call related to broadband sell.
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Q2. Second Round Work experience related questions and salary discussion
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Q3. Third round HR round and final salary discussion. Result -Selected
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
Ans. 
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Codes test file
Aptitude tests will conduct

Basic level will conduct

Q1. Tell me about yourself
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Q1. Not applicable for this area
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Q2. Not Applicable. Depends on HR MANAGER
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Q3. Not applicable for this. Depends on HR MANAGER
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