British Airways Interview Questions, Process, and Tips

Q1. Tell me something about yourself
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Q2. Brief explain your experience
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Q1. How to create manual TST
Ans. 
To create a manual TST, use the GDS system to input passenger details, flight information, and ticketing options.
• Access the GDS system and log in with your credentials

• Enter passenger details such as name, contact information, and passport number

• Input flight information including departure and arrival cities, dates, and times

• Select ticketing options such as fare class, payment method, and ticket delivery preferences

• Revi...read more
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Q2. How to reissue manual part ticket
Ans. 
To reissue a manual part ticket, follow the airline's specific procedures for reissuing tickets.
• Contact the airline's ticketing department for assistance

• Provide the original ticket number and passenger details

• Pay any applicable fees for reissuing the ticket

• Receive the new ticket confirmation and updated itinerary
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Q1. Why dud you choose British Airways
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Q2. What is the different between in Indiana and western culture
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Q1. Your last job expeieenxe
Ans. 
Managed customer experience initiatives at a retail company, focusing on improving satisfaction and loyalty.
• Led a team in implementing new customer feedback system

• Analyzed data to identify pain points and areas for improvement

• Developed training programs for staff to enhance customer interactions
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Q2. Tell me something about yourself
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I am a customer-centric professional with a passion for creating exceptional experiences.
• I have over 5 years of experience in customer service and relationship management.

• I excel in problem-solving and communication skills, always putting the customer first.

• I have a track record of implementing successful customer experience strategies, leading to increased customer satisfaction and loyalty.
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Q1. Tell me about yourself
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Q2. How are you going to tackle the pressurized situations.
Ans. 
I tackle pressurized situations by staying calm, prioritizing tasks, seeking help when needed, and maintaining a positive attitude.
• Stay calm and composed under pressure

• Prioritize tasks based on urgency and importance

• Seek help or guidance from colleagues or supervisors

• Maintain a positive attitude and focus on finding solutions
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Asked about
20 questions out of which 3 are situational based and video round

Q1. Why did you leave your last job?
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Q1. What are you doing in your time off?
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Q1. What are your reasons for wanting this position?
Ans. 
I am passionate about customer service and eager to help clients with their automotive needs while growing in a dynamic environment.
• I have a strong background in customer service, having worked in retail where I resolved customer issues effectively.

• I enjoy problem-solving and find satisfaction in diagnosing customer concerns and providing solutions.

• This position allows me to combine my love for cars with my skills in c...read more
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Q2. What were your reasons for leaving your previous position?
Ans. 
I left my previous position to seek new challenges and opportunities for professional growth in a dynamic environment.
• Desire for career advancement: I wanted to take on more responsibilities and grow within the company.

• Seeking a better work-life balance: My previous role required long hours that impacted my personal life.

• Pursuing a different company culture: I was looking for a workplace that aligned more closely with ...read more
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