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British Airways Senior Customer Service Representative Interview Questions and Answers
Updated
21 Jan 2025
British Airways Senior Customer Service Representative Interview Experiences
1 interview found
Senior Customer Service Representative Interview Questions & Answers
Anonymous
posted on 21 Jan 2025
Interview experience
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.
Round 1 - HR
(2 Questions)
- Q1. Tell me something about yourself?
- Q2. Why you left your last organisation?
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - The HR and operations manager seemed to be present solely to reject candidates. Out of four individuals shortlisted, three were dismissed due to a perceived lack of experience, confidence, and communication skills. In my case, the interview went well, yet the only justification for my rejection was a concern over a longer joining period, suggesting I might accept a position elsewhere if offered a better job title and salary. This presents an unprofessional and biased perspective. It is advisable to consider hiring more qualified individuals in the future, as such attitudes could harm the organization.
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Interview Tips & Stories
1w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off!
For context:
I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups.
Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials.
What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies
Senior Customer Service Representative Interview Questions & Answers
Air India
Anonymous
posted on 25 Mar 2020
I applied via Company Website and was interviewed before Mar 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self intro , airport activities , y do you suitable
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident , some team from HQ will be predecided about d candidate ..don’t wait if they say they ll get back either call back ..they do just for name sake . Would be preselected before .dont waste time by waiting ‘
Customer Service Representative Interview Questions & Answers
Emirates Airlines
Anonymous
posted on 24 Sep 2023
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via Indeed and was interviewed in Aug 2023. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one
(3 Questions)
- Q1. Tell about a challenging situation which you faced and how you countered it ?
- Ans. Ina positive manner abt a call which i answered in my previous organisation
- Q2. Tell me about yourself?
- Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
Answered
Anonymously
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - be honest about your experience and i gave it in a positive note.
Customer Service Representative Interview Questions & Answers
InterGlobe Aviation
Anonymous
posted on 20 Aug 2022
Round 1 - One-on-one
(1 Question)
- Q1. 1. Basic introduction? 2. Related INGIDO? 3. Why you want to choose indigo rather then other airlines?
Add your answer
Round 2 - Group Discussion
Given On the spot topic of WOMEN EMPOWERMENT...
Round 3 - HR
(1 Question)
- Q1. HR was giving Little intro about company and salaryy discussion.
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and honest towards the work
Customer Service Representative Interview Questions & Answers
Dnata
Melroy Fernandes
posted on 5 Mar 2024
Interview experience
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Hireview and was interviewed before Mar 2023. There was 1 interview round.
Round 1 - Assignment
It was online and had questions regarding customer service and how to deal with hard customers
Senior Customer Service Representative Interview Questions & Answers
Air India
Anonymous
posted on 25 Mar 2020
I applied via Company Website and was interviewed before Mar 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self intro , airport activities , y do you suitable
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident , some team from HQ will be predecided about d candidate ..don’t wait if they say they ll get back either call back ..they do just for name sake . Would be preselected before .dont waste time by waiting ‘
British Airways Interview FAQs
How many rounds are there in British Airways Senior Customer Service Representative interview?
British Airways interview process usually has 1 rounds. The most common rounds in the British Airways interview process are HR.
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