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British Airways Senior Customer Service Representative Interview Questions and Answers

Updated 21 Jan 2025

British Airways Senior Customer Service Representative Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a dedicated and experienced customer service representative with a passion for helping customers and resolving issues.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve conflicts

    • Proficient in using CRM software and multitasking

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Why you left your last organisation?
  • Ans. 

    Seeking new challenges and growth opportunities in a larger organization.

    • Desire for career advancement

    • Opportunity for professional development

    • Seeking new challenges

    • Company restructuring or downsizing

    • Relocation

    • Better work-life balance

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The HR and operations manager seemed to be present solely to reject candidates. Out of four individuals shortlisted, three were dismissed due to a perceived lack of experience, confidence, and communication skills. In my case, the interview went well, yet the only justification for my rejection was a concern over a longer joining period, suggesting I might accept a position elsewhere if offered a better job title and salary. This presents an unprofessional and biased perspective. It is advisable to consider hiring more qualified individuals in the future, as such attitudes could harm the organization.

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

Interview questions from similar companies

I applied via Company Website and was interviewed before Mar 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self intro , airport activities , y do you suitable

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , some team from HQ will be predecided about d candidate ..don’t wait if they say they ll get back either call back ..they do just for name sake . Would be preselected before .dont waste time by waiting ‘

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why you want to leave your current organization?
  • Ans. 

    I am seeking new opportunities for growth and development.

    • Looking for a more challenging role

    • Seeking a company with better career prospects

    • Wanting to expand my skill set

    • Desire for a more positive work environment

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever the situation....I can understand that sometimes we cannot that I would suggest to not show on your face 😉

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

I applied via LinkedIn and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self intro Why u want to be in Indigo Some lofe experiences

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
And smile

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with speech .loud and clear
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via AmbitionBox and was interviewed before Aug 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Online test is like a grammar type so prepare well
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British Airways Interview FAQs

How many rounds are there in British Airways Senior Customer Service Representative interview?
British Airways interview process usually has 1 rounds. The most common rounds in the British Airways interview process are HR.

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British Airways Senior Customer Service Representative Interview Process

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