British Airways Interview Questions and Answers

Yes, I have experience in managing customer support tickets.

• I have managed customer support tickets in my previous role as a Service Advisor.

• I am familiar with ticketing systems and prioritizing customer issues.

• I have successfully resolved customer complaints and issues through ticket management.

Listen actively, empathize, remain calm, offer solutions, follow up

• Listen to their concerns without interrupting

• Empathize with their frustration and apologize for any inconvenience

• Remain calm and composed, even if the customer is being aggressive

• Offer solutions to address their issues and make things right

• Follow up with the customer to ensure their satisfaction and build trust

British Administration had both advantages and disadvantages.

• Advantages: Established a strong administrative system, introduced modern education, improved infrastructure, and brought stability to the country.

• Disadvantages: Exploited resources and people, suppressed local culture and traditions, created a divide between the ruling class and the common people.

• Example: The construction of railways and telegraph lines improved communication and transportation, but the British als...read more

There are numerous places for sightseeing depending on the location. Some popular ones include beaches, historical monuments, museums, and natural wonders.

• Beaches like Goa, Miami, and Bali offer scenic views and water sports

• Historical monuments like the Taj Mahal, Colosseum, and Great Wall of China offer a glimpse into the past

• Museums like the Louvre, Smithsonian, and British Museum offer art and history exhibits

• Natural wonders like the Grand Canyon, Niagara Falls, and Northe...read more

I tackle pressurized situations by staying calm, prioritizing tasks, seeking help when needed, and maintaining a positive attitude.

• Stay calm and composed under pressure

• Prioritize tasks based on urgency and importance

• Seek help or guidance from colleagues or supervisors

• Maintain a positive attitude and focus on finding solutions

To reissue a manual part ticket, follow the airline's specific procedures for reissuing tickets.

• Contact the airline's ticketing department for assistance

• Provide the original ticket number and passenger details

• Pay any applicable fees for reissuing the ticket

• Receive the new ticket confirmation and updated itinerary

Here are 5 airports in the US.

• JFK in New York

• LAX in Los Angeles

• ORD in Chicago

• DFW in Dallas

• MIA in Miami

To create a manual TST, use the GDS system to input passenger details, flight information, and ticketing options.

• Access the GDS system and log in with your credentials

• Enter passenger details such as name, contact information, and passport number

• Input flight information including departure and arrival cities, dates, and times

• Select ticketing options such as fare class, payment method, and ticket delivery preferences

• Review the TST for accuracy before finalizing and issuing the ...read more