Senior Travel Consultant
10+ Senior Travel Consultant Interview Questions and Answers
Q1. What are the geographical locations of various countries on the world map?
Countries are located in different geographical locations on the world map based on continents and regions.
Countries in Europe are located in the northern hemisphere
Countries in Africa are located in the southern hemisphere
Countries in Asia are spread across the eastern hemisphere
Countries in North America are located in the western hemisphere
Countries in South America are also located in the western hemisphere
Australia is a country located in the southern hemisphere
Q2. how to reissue ticket, issue ticket what all the routings
To reissue or issue a ticket, you need to follow specific routings based on the airline's policies and the passenger's itinerary.
Check the airline's reissue policy for the specific ticket type and fare rules
Verify the passenger's itinerary and make necessary changes
Calculate any additional fees or fare differences that may apply
Issue the new ticket with the updated information and send it to the passenger
Examples: changing a flight date, adding a stopover, upgrading to a high...read more
Q3. How you will tackle Price match situation
I will offer to match the price and provide additional value to the customer.
Offer to match the price of the competitor for the same product or service.
Provide additional value such as upgrades, discounts on future bookings, or complimentary services to make the offer more appealing.
Ensure the customer feels valued and appreciated for choosing your services over competitors.
Q4. Plan a holiday package and suggest destination on the given sitituation
A holiday package to Bali, Indonesia for a relaxing beach getaway
Include round-trip flights, airport transfers, and accommodation at a beachfront resort
Offer optional tours to explore local temples, waterfalls, and traditional markets
Provide spa treatments, water sports activities, and sunset dinners by the beach
Recommend trying local cuisine like Nasi Goreng and Babi Guling
Ensure a balance of relaxation and cultural experiences
Q5. What is last commands to issue ticket
The last commands to issue a ticket typically involve finalizing the booking, confirming payment, and generating the ticket.
Finalize the booking by confirming the passenger details, flight information, and seat selection.
Confirm the payment method and process the payment if necessary.
Generate the ticket by entering the necessary information into the system and printing or emailing the ticket to the passenger.
Q6. How many gds and full form
There are several GDS (Global Distribution Systems) used in the travel industry, with some of the major ones being Amadeus, Sabre, and Travelport.
Amadeus - A major GDS used by travel agencies and airlines for booking flights, hotels, car rentals, and more.
Sabre - Another popular GDS that provides technology solutions to the travel industry, including booking systems for airlines, hotels, and car rentals.
Travelport - A global distribution platform that offers a range of servic...read more
Share interview questions and help millions of jobseekers 🌟
Q7. What is print and full form
Print is a command used in programming to display output on the screen. Full form can refer to the complete version of an acronym or abbreviation.
Print is a command used in programming languages like Python to display output on the screen
Full form refers to the complete version of an acronym or abbreviation, for example, 'PDF' stands for 'Portable Document Format'
Q8. What isIATA and how it's work
IATA stands for International Air Transport Association, a trade association for the world's airlines.
IATA sets standards for the airline industry to ensure safety, security, efficiency, and sustainability.
It provides support and training for travel agents and airlines.
IATA codes are used to identify airlines and airports, such as 'LH' for Lufthansa and 'JFK' for John F. Kennedy International Airport.
Senior Travel Consultant Jobs
Q9. How to handle angry clients?
Handle angry clients by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.
Stay calm and composed to defuse the situation
Listen actively to understand the client's concerns
Empathize with the client's emotions
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Follow up with the client to ensure their satisfaction
Q10. Do you know Re-issuance
Re-issuance is the process of issuing a new ticket or document to replace an existing one.
Re-issuance may be necessary due to changes in travel plans, such as date or destination changes
It can also be required when there are errors on the original ticket that need to be corrected
Re-issuance may involve additional fees or penalties depending on the airline or travel agency
Examples: Re-issuing a ticket with a new departure date, re-issuing a lost or stolen ticket
Q11. What is PNR Creation
PNR creation is the process of generating a unique identifier for a passenger's reservation in the airline system.
PNR stands for Passenger Name Record
It includes details such as passenger name, flight details, seat assignment, and contact information
PNRs are used by airlines and travel agencies to manage reservations and track passenger information
Q12. Routing of international destinations
Routing of international destinations involves planning the most efficient and cost-effective travel path between multiple countries.
Consider factors such as distance, time zones, layovers, and visa requirements
Utilize airline alliances and codeshare agreements to optimize routing
Use online tools and booking platforms to compare different routing options
Provide clients with detailed itineraries and options for their international travel
Q13. Name any 10 US airlines
Some popular US airlines include American Airlines, Delta Air Lines, and Southwest Airlines.
American Airlines
Delta Air Lines
Southwest Airlines
United Airlines
JetBlue Airways
Alaska Airlines
Spirit Airlines
Frontier Airlines
Hawaiian Airlines
Allegiant Air
Q14. Sales experience
I have over 5 years of sales experience in the travel industry, consistently exceeding targets and building strong client relationships.
Exceeded sales targets by 20% for three consecutive years
Developed and maintained relationships with corporate clients resulting in repeat business
Utilized CRM software to track leads and follow up with potential customers
Interview Questions of Similar Designations
Interview experiences of popular companies
Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Reviews
Interviews
Salaries
Users/Month