10+ Senior Travel Consultant Interview Questions and Answers

Countries are located in different geographical locations on the world map based on continents and regions.

• Countries in Europe are located in the northern hemisphere

• Countries in Africa are located in the southern hemisphere

• Countries in Asia are spread across the eastern hemisphere

• Countries in North America are located in the western hemisphere

• Countries in South America are also located in the western hemisphere

• Australia is a country located in the southern hemisphere

To reissue or issue a ticket, you need to follow specific routings based on the airline's policies and the passenger's itinerary.

• Check the airline's reissue policy for the specific ticket type and fare rules

• Verify the passenger's itinerary and make necessary changes

• Calculate any additional fees or fare differences that may apply

• Issue the new ticket with the updated information and send it to the passenger

• Examples: changing a flight date, adding a stopover, upgrading to a high...read more

I will offer to match the price and provide additional value to the customer.

• Offer to match the price of the competitor for the same product or service.

• Provide additional value such as upgrades, discounts on future bookings, or complimentary services to make the offer more appealing.

• Ensure the customer feels valued and appreciated for choosing your services over competitors.

A holiday package to Bali, Indonesia for a relaxing beach getaway

• Include round-trip flights, airport transfers, and accommodation at a beachfront resort

• Offer optional tours to explore local temples, waterfalls, and traditional markets

• Provide spa treatments, water sports activities, and sunset dinners by the beach

• Recommend trying local cuisine like Nasi Goreng and Babi Guling

• Ensure a balance of relaxation and cultural experiences

There are several GDS (Global Distribution Systems) used in the travel industry, with some of the major ones being Amadeus, Sabre, and Travelport.

• Amadeus - A major GDS used by travel agencies and airlines for booking flights, hotels, car rentals, and more.

• Sabre - Another popular GDS that provides technology solutions to the travel industry, including booking systems for airlines, hotels, and car rentals.

• Travelport - A global distribution platform that offers a range of servic...read more

IATA stands for International Air Transport Association, a trade association for the world's airlines.

• IATA sets standards for the airline industry to ensure safety, security, efficiency, and sustainability.

• It provides support and training for travel agents and airlines.

• IATA codes are used to identify airlines and airports, such as 'LH' for Lufthansa and 'JFK' for John F. Kennedy International Airport.

Handle angry clients by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

• Stay calm and composed to defuse the situation

• Listen actively to understand the client's concerns

• Empathize with the client's emotions

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Follow up with the client to ensure their satisfaction

Re-issuance is the process of issuing a new ticket or document to replace an existing one.

• Re-issuance may be necessary due to changes in travel plans, such as date or destination changes

• It can also be required when there are errors on the original ticket that need to be corrected

• Re-issuance may involve additional fees or penalties depending on the airline or travel agency

• Examples: Re-issuing a ticket with a new departure date, re-issuing a lost or stolen ticket

PNR creation is the process of generating a unique identifier for a passenger's reservation in the airline system.

• PNR stands for Passenger Name Record

• It includes details such as passenger name, flight details, seat assignment, and contact information

• PNRs are used by airlines and travel agencies to manage reservations and track passenger information

Routing of international destinations involves planning the most efficient and cost-effective travel path between multiple countries.

• Consider factors such as distance, time zones, layovers, and visa requirements

• Utilize airline alliances and codeshare agreements to optimize routing

• Use online tools and booking platforms to compare different routing options

• Provide clients with detailed itineraries and options for their international travel

I have over 5 years of sales experience in the travel industry, consistently exceeding targets and building strong client relationships.

• Exceeded sales targets by 20% for three consecutive years

• Developed and maintained relationships with corporate clients resulting in repeat business

• Utilized CRM software to track leads and follow up with potential customers