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17 Senior Travel Consultant Jobs

Senior Travel Consultant

1-3 years

Mumbai

1 vacancy

Senior Travel Consultant

American Express Global Business Travel

posted 19d ago

Job Role Insights

Flexible timing

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
.
The Traveler Counsellor role at GBT requires an outstanding travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide outstanding traveler care, first call / email resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while improving supplier revenue.

The role will report to a Team Coach.
What you will do on a Typical Day:
  • Provide outstanding traveller care and customer service to GBT corporate clients
  • Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
  • Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is required)
  • Open to work in flexible environment, roster off, weekend working, public holidays and festivals
  • Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
  • Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied
  • Excellent Customer service and communication skills (Both Written and Verbal)
  • Service online requests for clients where online requests are decentralized through the offline servicing team
  • Providing consultative multi-country routings. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation s business travel policies
  • Enhance the benefits of GBT s desktop applications and telephony to deliver an outstanding experience to business travellers
  • Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
  • Deliver expectations against individual and shared team key performance indicators
  • Align with all legal and industry standards. Adopt the role of providing an outstanding consultative value to clients versus just being an order taker
  • Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
What we are looking for:
  • Graduate. Diploma / Degree in travel & tourism would be added advantage
  • 1-3 years experience in travel domain
  • Build excellent business relationship with customer groups, peers and seniors
  • Should be great teammate and lead show alone if required
  • Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is required, Galileo preferred
  • Experience in working at Corporate Implant is a must
  • Must have experience in handling face to face client
  • Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels
This role will be based at our client office. The location will be in Powai, Mumbai. However, it is subject to change as per business requirement. Candidate should be flexible to travel within Mumbai
Location
Mumbai, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.
  • And much more!

Employment Type: Full Time, Permanent

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What Senior Travel Consultant at American Express Global Business Travel are saying

4.4
 Rating based on 24 Senior Travel Consultant reviews

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  • Salary - Good
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Senior Travel Consultant salary at American Express Global Business Travel

reported by 118 employees with 2-17 years exp.
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₹4.5 L/yr - ₹8.5 L/yr
16% more than the average Senior Travel Consultant Salary in India
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What American Express Global Business Travel employees are saying about work life

based on 219 employees
57%
83%
77%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

American Express Global Business Travel Benefits

Submitted by Company
Work From Home
Job Training
Health Insurance
Education Assistance
Team Outings
Submitted by Employees
Health Insurance
Work From Home
Cafeteria
Job Training
Free Transport
Soft Skill Training +6 more
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American Express Global Business Travel Gurgaon / Gurugram Office Location

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Gurgaon/Gurugram, Haryana Office
DLF Cyber City Phase III Gurgaon/Gurugram, Haryana
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