All Filters
17 Senior Travel Consultant Jobs
Senior Travel Consultant
American Express Global Business Travel
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role will report to a Team Coach.
- Provide outstanding traveller care and customer service to GBT corporate clients
- Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
- Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is required)
- Open to work in flexible environment, roster off, weekend working, public holidays and festivals
- Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
- Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied
- Excellent Customer service and communication skills (Both Written and Verbal)
- Service online requests for clients where online requests are decentralized through the offline servicing team
- Providing consultative multi-country routings. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation s business travel policies
- Enhance the benefits of GBT s desktop applications and telephony to deliver an outstanding experience to business travellers
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
- Deliver expectations against individual and shared team key performance indicators
- Align with all legal and industry standards. Adopt the role of providing an outstanding consultative value to clients versus just being an order taker
- Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
- Graduate. Diploma / Degree in travel & tourism would be added advantage
- 1-3 years experience in travel domain
- Build excellent business relationship with customer groups, peers and seniors
- Should be great teammate and lead show alone if required
- Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is required, Galileo preferred
- Experience in working at Corporate Implant is a must
- Must have experience in handling face to face client
- Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Travel Consultant roles with real interview advice
What Senior Travel Consultant at American Express Global Business Travel are saying
Rating based on 24 Senior Travel Consultant
reviews
Anonymous · Food, Beverage & Hospitality
in New Delhi
overall gud as an employee
- Salary - Good
other compititor offering attractive packages
Senior Travel Consultant salary at American Express Global Business Travel
Unlock 
What American Express Global Business Travel employees are saying about work life
American Express Global Business Travel Benefits
Work From Home Job Training Health Insurance Education Assistance Team Outings 
Compare American Express Global Business Travel with
CWT
BCD Travel
Egencia
Flight Centre
Corporate Travel Management
FCm Travel Solutions
ClayPlay
SOTC Travel Limited
Thomas Cook
MakeMyTrip
Yatra
Country Holidays Inn & Suites
Riya Travel
Cox & Kings
Princess Cruises
Thrillophilia
Akbar Travels
Costa Cruise Lines
BLS International Services
Impresario Entertainment & Hospitality
Similar Jobs for you
American Express Global Business Travel Gurgaon / Gurugram Office Location
122002
Senior Travel Consultant
American Express Global Business Travel
1-3 Yrs
Mumbai
Senior Travel Consultant
American Express Global Business Travel
1-3 Yrs
Mumbai
Senior Travel Consultant
American Express Global Business Travel
5-10 Yrs
Bangalore / Bengaluru
Senior Travel Consultant
FCm Travel Solutions India Pvt. Ltd.
8-15 Yrs
Bangalore / Bengaluru
Senior Travel Consultant
American Express Global Business Travel
1-5 Yrs
Pune
Senior Travel Consultant
American Express Global Business Travel
1-5 Yrs
Noida, Pune, Chennai +2 more
Senior Travel Consultant - Mumbai
FCm Travel Solutions India Pvt. Ltd.
5-10 Yrs
Mumbai
Recently Viewed
JOBS
ATPI
No Jobs
DESIGNATION
SALARIES
WNS
REVIEWS
Paul Merchants
No Reviews
DESIGNATION
DESIGNATION
