20+ Travel Consultant Interview Questions and Answers

GDS is a computerized reservation system used by travel agents to book flights, hotels, and car rentals. LCC stands for Low-Cost Carrier. IATA is a trade association for airlines. Traffic conferences are meetings where airlines negotiate fares and routes.

• GDS is a computerized reservation system used by travel agents to book flights, hotels, and car rentals

• LCC stands for Low-Cost Carrier, which are airlines that offer lower fares but fewer amenities

• IATA is a trade association ...read more

The total travel time for a passenger flying from Bangalore to San Francisco is approximately 20 hours.

• The flight departs at 9:30 AM from Bangalore, which is UTC+5:30.

• San Francisco is UTC-7:00.

• There is a 12.5 hour time difference between Bangalore and San Francisco.

• Considering the time difference, the total travel time is approximately 20 hours.

I possess extensive geographical knowledge about locations worldwide and am familiar with BCD Travel.

• I have studied geography extensively and am well-versed in various countries, cities, and landmarks.

• I keep myself updated on travel trends and popular destinations around the world.

• I am familiar with BCD Travel, a global corporate travel management company known for its innovative solutions and services.

• I understand the importance of having accurate geographical knowledge to e...read more

Various personal and flight details are required to create an airline Passenger Name Record (PNR).

• Passenger's full name

• Contact information (phone number, email)

• Flight details (departure and arrival airports, dates, times)

• Seat preference

• Special requests (meal preferences, wheelchair assistance)

• Payment information

Examples of international airport codes

• JFK - John F. Kennedy International Airport (New York, USA)

• LHR - London Heathrow Airport (London, UK)

• CDG - Charles de Gaulle Airport (Paris, France)

• SYD - Sydney Kingsford Smith Airport (Sydney, Australia)

• NRT - Narita International Airport (Tokyo, Japan)

• DXB - Dubai International Airport (Dubai, UAE)

• HKG - Hong Kong International Airport (Hong Kong)

• MUC - Munich Airport (Munich, Germany)

• ICN - Incheon International Airport (Seoul, South Korea...read more

I would sell by highlighting the benefits, addressing customer needs, building rapport, and offering solutions.

• Identify customer needs and preferences

• Highlight the benefits and features of the product/service

• Build rapport and trust with the customer

• Offer solutions that meet the customer's needs

• Handle objections effectively

• Close the sale by creating a sense of urgency or offering incentives

I prepare an itinerary by understanding the client's preferences, researching destinations and activities, and creating a detailed plan.

• Gather information about the client's travel preferences and budget

• Research destinations and activities that align with the client's interests

• Create a detailed plan that includes transportation, accommodations, and activities

• Provide the client with a copy of the itinerary and make any necessary adjustments

• Ensure that all necessary travel docu...read more

Yes, I have knowledge about the tourism sector.

• I am familiar with popular tourist destinations and attractions.

• I understand the importance of customer service and satisfaction in the tourism industry.

• I am aware of the impact of travel trends and global events on the tourism sector.

• I have experience in creating travel itineraries and booking accommodations and transportation for clients.

The travel industry encompasses various sectors such as airlines, hotels, tour operators, and travel agencies.

• The travel industry is a multi-billion dollar industry that includes airlines, hotels, tour operators, and travel agencies.

• It is constantly evolving with new trends and technologies shaping the way people travel.

• Key players in the industry include major airlines like Delta and United, hotel chains like Marriott and Hilton, and online travel agencies like Expedia and B...read more

The time difference between Australia and India is approximately 4.5 hours.

• Australia is ahead of India in time.

• Australia has multiple time zones, with the most common being Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Time (AEDT).

• India follows Indian Standard Time (IST).

• During daylight saving time in Australia, the time difference may vary.

• For example, when it is 12:00 PM in India, it is approximately 4:30 PM in Australia.

My favorite part in booking travel is researching and planning unique itineraries for clients.

• I enjoy researching different destinations and finding hidden gems for clients to explore.

• I love creating personalized itineraries that cater to the specific interests and preferences of each client.

• I find satisfaction in helping clients discover new and exciting travel experiences.

• I enjoy the challenge of finding the best deals and options to fit within a client's budget.

• I take prid...read more

The revenue generated as a Travel Consultant depends on various factors such as sales skills, client base, and market conditions.

• The revenue generated can vary greatly depending on the number and value of bookings made.

• Building a strong client base and maintaining good relationships can lead to repeat business and higher revenue.

• Upselling additional services or packages can increase the revenue per booking.

• Keeping up-to-date with market trends and offering competitive prices ...read more

I have good knowledge of popular tourist destinations in Europe, Asia, and North America.

• Europe: France, Italy, Spain

• Asia: Japan, Thailand, India

• North America: USA, Canada, Mexico

BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.

• BPO involves outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Common BPO services include customer support, data entry, payroll processing, and IT support.

• Examples of BPO companies include Accenture, IBM, and Genpact.

• BPO can be onshore (within the same...read more

Yes, I love travel! Your portal is user-friendly and offers a wide range of options.

• I have always been passionate about exploring new places and experiencing different cultures.

• Your portal is easy to navigate and provides a variety of travel options to suit different preferences and budgets.

• I particularly appreciate the feature that allows users to compare prices and amenities across different airlines and hotels.

• Overall, I think your portal is a great resource for anyone loo...read more

The airline industry operates by providing air transportation services for passengers and cargo through a network of routes and schedules.

• Airlines purchase or lease aircraft to operate flights on specific routes.

• They sell tickets to passengers for these flights, which can be booked through various channels such as online websites or travel agencies.

• Airlines compete with each other based on factors like price, route network, and service quality.

• Regulations from government agen...read more

BCD Travel is a global travel management company specializing in corporate travel solutions.

• BCD Travel offers services such as travel management, consulting, and meetings & events planning.

• The company operates in over 100 countries with a focus on providing personalized and innovative solutions for corporate clients.

• BCD Travel is known for its technology-driven approach to travel management, offering tools for booking, expense management, and traveler safety.

• The company has w...read more

Yes, I am comfortable working in a hybrid model.

• I have experience working remotely and in-office

• I am adaptable and can work in different environments

• I am comfortable using technology to communicate with clients and colleagues

• I am willing to learn and adjust to new work arrangements

Sales refers to the process of persuading a potential customer to purchase a product or service.

• Sales involves identifying customer needs and demonstrating how a product or service can meet those needs.

• It also includes negotiating prices, terms, and agreements with customers.

• Sales professionals often use various techniques such as cold calling, networking, and follow-up to close deals.

• Building relationships with customers is crucial in sales to encourage repeat business and r...read more

End to end operation refers to the complete process from start to finish in a particular operation or project.

• Start with understanding client requirements

• Research and plan the trip itinerary

• Book flights, accommodations, and activities

• Provide necessary travel documents and information to the client

• Ensure smooth travel experience and handle any issues that may arise

• Follow up with the client for feedback and future bookings

I handle escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

• Listen to the customer's concerns without interrupting

• Acknowledge their feelings and show empathy

• Offer solutions or alternatives to resolve the issue

• Escalate to a supervisor if necessary

Marketing focuses on creating awareness and interest in a product or service, while sales involves closing deals and generating revenue.

• Marketing involves activities such as advertising, branding, and market research to attract potential customers.

• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing is about creating a demand for a product or service, while sales is about fulfilling that demand.

• Marketing strategies may i...read more

I have over 5 years of experience in the travel industry, specializing in creating customized itineraries for clients.

• Extensive knowledge of various destinations, airlines, hotels, and activities

• Strong communication and customer service skills

• Ability to work under pressure and meet tight deadlines

• Experience in handling complex travel arrangements for corporate clients

• Proficient in using booking systems and online travel platforms