Tourency Interview Questions, Process, and Tips

I prioritize organization, utilize checklists, double-check my work, and seek feedback for continuous improvement.

• Prioritize organization to ensure all tasks are completed accurately

• Utilize checklists to keep track of important details and steps

• Double-check work before finalizing to catch any errors

• Seek feedback from colleagues or supervisors to identify areas for improvement

The tourism industry in India is currently facing challenges due to the COVID-19 pandemic, but there are signs of recovery with domestic travel picking up.

• The COVID-19 pandemic has significantly impacted international tourism in India, with a sharp decline in foreign tourist arrivals.

• Domestic tourism has shown signs of recovery as people are opting for local travel destinations.

• The government has introduced various ini...read more

I adapt quickly by staying calm, assessing the situation, and finding alternative solutions.

• Stay calm and assess the situation

• Communicate with relevant parties (e.g. airlines, hotels) to explore alternative options

• Utilize technology for real-time updates and alternative arrangements

• Have contingency plans in place for emergencies

I primarily use Microsoft Excel, SAP, and Salesforce for data analysis, reporting, and project management.

• Microsoft Excel for data analysis and reporting

• SAP for project management and resource planning

• Salesforce for customer relationship management

I have a passion for travel and want to help others experience the joy of exploring new places.

• I have always been fascinated by different cultures and love learning about new destinations.

• I enjoy planning trips and organizing travel itineraries for myself and others.

• I believe working in a travel company will allow me to combine my passion for travel with my professional skills.

• I want to be a part of creating memorable ...read more

I use active listening, empathy, and problem-solving to calm down an angry customer over the phone.

• Listen actively to the customer's concerns without interrupting.

• Show empathy by acknowledging their frustration and apologizing for any inconvenience.

• Offer solutions or alternatives to address their issue and ensure a positive resolution.

• Remain calm and professional throughout the conversation to de-escalate the situation...read more

Seeking new challenges and growth opportunities in a more dynamic work environment.

• Desire for career advancement

• Looking for new challenges

• Seeking a more dynamic work environment

• Relocation

• Company downsizing or restructuring

My last in-hand salary was $50,000 per year.

• Provide the exact amount of your last in-hand salary

• Include any additional benefits or bonuses received

• Mention if there were any salary increments during your tenure

Handle angry clients by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

• Stay calm and composed to defuse the situation

• Listen actively to understand the client's concerns

• Empathize with the client's emotions

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Follow up with the client to ensure their satisfaction

Yes, I have knowledge about the tourism sector.

• I am familiar with popular tourist destinations and attractions.

• I understand the importance of customer service and satisfaction in the tourism industry.

• I am aware of the impact of travel trends and global events on the tourism sector.

• I have experience in creating travel itineraries and booking accommodations and transportation for clients.