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British Airways Interview Questions, Process, and Tips
Top British Airways Interview Questions and Answers
- Q1. Do you have experience in managing customer support tickets?asked in Service Advisor interview
- Q2. How to reissue manual part ticketasked in Ticketing Executive interview
- Q3. Advantages and disadvantages of Brutish Administration.asked in AIR Hostess interview
British Airways Interview Experiences
24 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.
It was test of English listening and comprehension.
(5 Questions)
- Q1. Introduce yourself
- Ans. Good evening, my name is xyz. I did my schooling from xyz and have been doing my bachelor's in xyz since. I just got graduated recently.
- Q2. What are your hobbies ?
- Q3. Told them I liked reading and gave them summary of my last read book. They might ask you how your last day went or about your last trip to check your english and communication skills by asking you about ra...
- Q4. Why join our company ?
- Q5. Told them I see my future in aviation and that they're one of the leading ones I could work for, given their prominent history. Told some tidbits related to the company.
Interview Preparation Tips
- Hobbies
- Aviation current affairs
- About company
Service Advisor Interview Questions asked at other Companies
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.
(2 Questions)
- Q1. What was your last salary
- Q2. Where do you stay in Delhi ncr?
(2 Questions)
- Q1. What do you know about Call Ba?
- Q2. What is good customer service
- Ans.
Good customer service is providing prompt, efficient and friendly assistance to customers.
Promptly addressing customer concerns and inquiries
Efficiently resolving issues and providing solutions
Being friendly and empathetic towards customers
Going above and beyond to exceed customer expectations
Providing clear and concise communication
Being knowledgeable about products and services
Showing appreciation for customer loyalt...
Interview Preparation Tips
Customer Service Executive Interview Questions asked at other Companies
I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. How you spend yesterday
Service Advisor Interview Questions asked at other Companies
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Basic questions were asked.
- Q2. Experience if any
- Ans.
I have 5 years of experience working as a Service Advisor in the automotive industry.
Managed customer inquiries and concerns
Scheduled service appointments and communicated with technicians
Provided estimates and recommendations for repairs
Processed payments and invoices
Maintained customer satisfaction and retention
- Q3. Basic communication knowledge
- Q4. Experience of customer experience
- Ans.
I have 5 years of experience in customer service, ensuring customer satisfaction through effective communication and problem-solving.
5 years of experience in customer service
Focus on ensuring customer satisfaction
Effective communication skills
Strong problem-solving abilities
- Q5. How to handle irate customers
- Ans.
Listen actively, empathize, remain calm, offer solutions, follow up
Listen to their concerns without interrupting
Empathize with their frustration and apologize for any inconvenience
Remain calm and composed, even if the customer is being aggressive
Offer solutions to address their issues and make things right
Follow up with the customer to ensure their satisfaction and build trust
Interview Preparation Tips
In Call BA there are no leaves for trainees from training to nesting you don’t have leaves as their roaster doesn’t allow this for nesting agents which isn’t good.
There are training module as per your verticals or the team you’ll be joining.
Service Advisor Interview Questions asked at other Companies
British Airways interview questions for popular designations
Selected
I was interviewed before Feb 2024.
Questions and answers regarding logical reasoning.
(2 Questions)
- Q1. What are your educational qualifications and professional work experience?
- Ans.
I have a Bachelor's degree in Business Administration and 5 years of experience as a Service Advisor in the automotive industry.
Bachelor's degree in Business Administration
5 years of experience as a Service Advisor in the automotive industry
- Q2. Do you have experience in managing customer support tickets?
- Ans.
Yes, I have experience in managing customer support tickets.
I have managed customer support tickets in my previous role as a Service Advisor.
I am familiar with ticketing systems and prioritizing customer issues.
I have successfully resolved customer complaints and issues through ticket management.
Interview Preparation Tips
Service Advisor Interview Questions asked at other Companies
Get interview-ready with Top British Airways Interview Questions
Selected
I applied via Company Website and was interviewed before Nov 2023. There were 2 interview rounds.
Basic testing on memory and understanding
Choose between 2 choices for enhancement
Interview Preparation Tips
Apprentice Interview Questions asked at other Companies
Selected
I applied via LinkedIn and was interviewed before Jul 2023. There was 1 interview round.
Mid level difficulty
Automobile Service Advisor Interview Questions asked at other Companies
Mandeep Singh
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Knowledge about the travel and British airways in particular
- Ans. My own travel experiences in a very positive manner and basic knowledge about British airways and travel industry and major GDS software used around the world. Just be very confident and try to personalize your answers
- Q2. Questions pertaining to past work experiences and family and educational background
- Q3. Elaborate on your past job roles and discuss as much you on how you have dealt with your clients and customer and always make an example with story where you did your best to help the customer despite the ...
- Q4. Salary expectations and you have to be assertive here
Interview Preparation Tips
Best of all advises. Don't be rattled by those interviewers and trust your own skills set. be earnest
Service Advisor Interview Questions asked at other Companies
I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell 5 airports name of US
- Ans.
Here are 5 airports in the US.
JFK in New York
LAX in Los Angeles
ORD in Chicago
DFW in Dallas
MIA in Miami
Interview Preparation Tips
Process Associate Interview Questions asked at other Companies
I applied via Referral
Aptitude test is like multiple choice questions
Interview Preparation Tips
My skills and technique are matching company norms.
Sales Officer Interview Questions asked at other Companies
British Airways Interview FAQs
The duration of British Airways interview process can vary, but typically it takes about less than 2 weeks to complete.
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British Airways Interviews By Designations
- British Airways Service Advisor Interview Questions
- British Airways Team Manager Interview Questions
- British Airways Ticketing Executive Interview Questions
- British Airways Sales Officer Interview Questions
- British Airways Advisor Interview Questions
- British Airways Process Associate Interview Questions
- British Airways Senior Travel Consultant Interview Questions
- British Airways Customer Service Executive Interview Questions
- Show more
Interview Questions for Popular Designations
British Airways Interview Process
based on 21 interviews
Interview experience
Interview Questions from Similar Companies
British Airways Reviews and Ratings
based on 196 reviews
Rating in categories
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Service Advisor
357
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
30
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Service Advisor
23
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Manager
22
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Shift Supervisor
20
salaries
| ₹0 L/yr - ₹0 L/yr |
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