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Bpo Convergence

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3.5

based on 673 Reviews

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Bpo Convergence CCE Interview Questions and Answers

Updated 10 Sep 2020

Bpo Convergence CCE Interview Experiences

1 interview found

CCE Interview Questions & Answers

user image Anonymous

posted on 10 Sep 2020

I applied via Recruitment Consultant

Interview Questionnaire 

6 Questions

  • Q1. My experience
    • Add your answer
  • Q2. Introduction
    • Add your answer
  • Q3. Precious job related questions
    • Add your answer
  • Q4. Challenge in customer care
  • Ans. 

    The challenge in customer care is to provide personalized and efficient service to each customer.

    • Handling high call volumes

    • Dealing with difficult customers

    • Providing timely and accurate information

    • Ensuring customer satisfaction

    • Maintaining a positive attitude

    • Adapting to new technologies and processes

    • Answered by AI
    Add your answer
  • Q5. How to deal with the client
  • Ans. 

    Dealing with clients requires effective communication, active listening, and problem-solving skills.

    • Establish clear communication channels

    • Listen actively to their concerns and needs

    • Be empathetic and understanding

    • Offer solutions and options

    • Maintain professionalism and respect

    • Follow up and follow through on commitments

    • Answered by AI
    Add your answer
  • Q6. How to manage clients anger
  • Ans. 

    Managing client anger requires active listening, empathy, and clear communication.

    • Remain calm and composed

    • Listen actively and acknowledge their feelings

    • Empathize with their situation

    • Offer solutions or alternatives

    • Communicate clearly and respectfully

    • Follow up to ensure satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident that it
Whatever you want to say
Say with confidence
Don't stop on any question

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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CCE Interview Questions & Answers

TCS user image Anonymous

posted on 30 Dec 2020

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Golden rules of accounting?, introduce yourself
  • Ans. 

    The golden rules of accounting are basic principles that guide the recording of financial transactions.

    • The first golden rule is the Personal Account rule, which states that all personal accounts are debited for the receiver and credited for the giver.

    • The second golden rule is the Real Account rule, which states that all real accounts are debited for what comes in and credited for what goes out.

    • The third golden rule is ...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience

CCE Interview Questions & Answers

EXL Service user image Anonymous

posted on 31 Jul 2020

I applied via Recruitment Consultant and was interviewed before Jul 2019. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do want to join this company and will you able to work on night shift.. Speak about a topic for 2 min.. Written test, tying test.. Out knowledge etc
    • View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - I would suggest to be polite,confident and manners are very important.. Answer precisely with facts.. Have knowledge about the company and some general knowledge.. Practice your Fluency in english, and add some idioms.. Don't do umms and aahhs.. Stick to your words don't overreact or change sentence at every round, they check your stability.. Topics will be given to discuss for 2 mins from recent things happening around.. If you are hiding something, cover it smartly.. Last round it's tough, stick to your point.. Say yes to night shift, flexible shift.. Best of luck..

CCE Interview Questions & Answers

Accenture user image Anonymous

posted on 10 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1. Introduction yourself 2.Why do you want to join this?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in English and your voice will be clear and be carefully to responses thier question

Team Lead Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 24 Jan 2018

Interview Questionnaire 

1 Question

  • Q1. TDS related questions
    • Add your answer

Interview Preparation Tips

Round: Test
Experience: Aptitude, reasoning, maths and English grammer

Team Lead Interview Questions & Answers

Accenture user image Ruhul Islam

posted on 17 Sep 2017

I appeared for an interview in Dec 2016.

Interview Questionnaire 

1 Question

  • Q1. About salary
    • Add your answer

Interview Preparation Tips

Round: Test
Experience: It was fantastic
Tips: Be confident in your field
Duration: 3 hours 30 minutes
Total Questions: 15

Round: Group Discussion
Experience: Nothing tough issue
Tips: Be present minded
Duration: 1 hour 15 minutes

Round: HR Interview
Experience: Normal discussion
Tips: Use your politeness

Skills: Finance Basics

Team Lead Interview Questions & Answers

Cognizant user image Anonymous

posted on 15 Jan 2021

I applied via Referral and was interviewed before Jan 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my past experience and few questions on People's Management
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First and foremost a candidate should have Confidence on what he is talking about. One should have good understanding on what we have updated in our resume. Because that creates the first impression on the person. Most of the times we were asked on points updated in our resume. Good knowledge on the products and services on the role which we have applied for and few questions about Past experience.

Team Lead Interview Questions & Answers

TCS user image Anonymous

posted on 4 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for below questions.
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Team Lead Interview Questions & Answers

Cognizant user image Anonymous

posted on 26 Jun 2022

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is phv, reg authorities, ADR vs AE etc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good preparation will get you through the interview process
More about working at Bpo Convergence

Bpo Convergence Interview FAQs

What are the top questions asked in Bpo Convergence CCE interview?

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  1. How to deal with the clie...read more
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Bpo Convergence CCE Salary
based on 22 salaries
₹0.9 L/yr - ₹3 L/yr
16% less than the average CCE Salary in India
View more details

Bpo Convergence CCE Reviews and Ratings

based on 10 reviews

3.6/5

Rating in categories

2.9

Skill development

3.6

Work-life balance

3.1

Salary

2.9

Job security

4.1

Company culture

3.5

Promotions

3.4

Work satisfaction

Explore 10 Reviews and Ratings
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