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Bpo Convergence CCE Interview Questions and Answers
Bpo Convergence CCE Interview Experiences
1 interview found
I applied via Recruitment Consultant
Interview Questionnaire
6 Questions
- Q1. My experience
- Q2. Introduction
- Q3. Precious job related questions
- Q4. Challenge in customer care
- Ans.
The challenge in customer care is to provide personalized and efficient service to each customer.
Handling high call volumes
Dealing with difficult customers
Providing timely and accurate information
Ensuring customer satisfaction
Maintaining a positive attitude
Adapting to new technologies and processes
- Q5. How to deal with the client
- Ans.
Dealing with clients requires effective communication, active listening, and problem-solving skills.
Establish clear communication channels
Listen actively to their concerns and needs
Be empathetic and understanding
Offer solutions and options
Maintain professionalism and respect
Follow up and follow through on commitments
- Q6. How to manage clients anger
- Ans.
Managing client anger requires active listening, empathy, and clear communication.
Remain calm and composed
Listen actively and acknowledge their feelings
Empathize with their situation
Offer solutions or alternatives
Communicate clearly and respectfully
Follow up to ensure satisfaction
Interview Preparation Tips
Whatever you want to say
Say with confidence
Don't stop on any question
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Anonymous
posted on 15 Oct 2024
I applied via Company Website and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Ways to define css full forms of xml html css
- Ans.
CSS - Cascading Style Sheets, XML - Extensible Markup Language, HTML - HyperText Markup Language
CSS stands for Cascading Style Sheets and is used for styling web pages
XML stands for Extensible Markup Language and is used for storing and transporting data
HTML stands for HyperText Markup Language and is used for creating web pages
- Q2. Define color in html display none vs hidden
- Ans.
In HTML, 'display: none' removes an element from the layout, while 'visibility: hidden' hides the element but still takes up space.
display: none removes the element from the layout and it will not be visible or take up space
visibility: hidden hides the element but it still occupies space on the page
display: none is commonly used to hide elements that should not be visible, while visibility: hidden is used to hide eleme
Skills evaluated in this interview
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(1 Question)
- Q1. About the previous experience.
(1 Question)
- Q1. About the knowledge of data engineering.
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I applied via Campus Placement
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- Q1. Where do u see yr self in x-years?
- Q2. Why do u see a good candidate of this org?etc...
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- Q2. Genral JS questions
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Lakshmi Teja. Kasaraneni
posted on 22 Feb 2024
Selected
I applied via Campus Placement
Basic questions about investment banking and accounting concepts
(1 Question)
- Q1. Interview questions regarding accounting and finance
(1 Question)
- Q1. Self intro and other questions includes about trending topics in India
Interview Preparation Tips
I applied via Monster and was interviewed in May 2023. There were 2 interview rounds.
First round interview is a major accomplishment of job search
(5 Questions)
- Q1. Could you explain the most rewarding project you worked on it
- Q2. Which programming languages do u use regularly
- Ans.
I regularly use Python, Java, and SQL for programming.
Python
Java
SQL
- Q3. Do you have any technical certifications that make you qualified for this job
- Ans.
I have EKALAVYA INNOVATIVE SOLUTIONS Pvt Ltd certificate I have
- Q4. Are u familiar with two tier architecture? Explain its elements and uses
- Ans.
Two tier architecture is a client-server architecture where the client communicates directly with the server.
Consists of two layers: client and server
Client handles the presentation layer and user interface
Server handles the data storage and processing
Examples include client-server applications like email clients connecting to email servers
- Q5. What steps do you take to ensure accurate estimate for a project
- Ans.
To ensure accurate estimates for a project, I follow a structured approach involving thorough research, detailed analysis, and collaboration with stakeholders.
Conduct a comprehensive analysis of project requirements and scope
Break down the project into smaller tasks and estimate time and resources for each
Consider potential risks and uncertainties that may impact the project timeline and budget
Collaborate with team mem...
I applied via LinkedIn and was interviewed in Jan 2024. There was 1 interview round.
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Anonymous
posted on 29 Feb 2024
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Medium to normal test only h
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posted on 14 Apr 2023
(2 Questions)
- Q1. Basic questions related to react were asked
- Q2. Two coding questions based on react
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Why should i hire you
- Q2. This is a most obvious question asked by our TL. Since he thought able to judge my skills through this question
Bpo Convergence Interview FAQs
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Bpo Convergence CCE Reviews and Ratings
based on 10 reviews
Rating in categories
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Customer Care Executive
216
salaries
|  ₹0.7 L/yr - ₹4 L/yr |
|
Team Lead
164
salaries
| ₹1 L/yr - ₹4.8 L/yr |
|
Cce Executive
82
salaries
| ₹1.1 L/yr - ₹2.9 L/yr |
|
Quality Analyst
67
salaries
| ₹1.1 L/yr - ₹4.8 L/yr |
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Customer Service Executive
55
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
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