Upload Button Icon Add office photos

Filter interviews by

Bpo Convergence CCE Interview Questions and Answers

Updated 10 Sep 2020

Bpo Convergence CCE Interview Experiences

1 interview found

CCE Interview Questions & Answers

user image Anonymous

posted on 10 Sep 2020

I applied via Recruitment Consultant

Interview Questionnaire 

6 Questions

  • Q1. My experience
  • Q2. Introduction
  • Q3. Precious job related questions
  • Q4. Challenge in customer care
  • Ans. 

    The challenge in customer care is to provide personalized and efficient service to each customer.

    • Handling high call volumes

    • Dealing with difficult customers

    • Providing timely and accurate information

    • Ensuring customer satisfaction

    • Maintaining a positive attitude

    • Adapting to new technologies and processes

  • Answered by AI
  • Q5. How to deal with the client
  • Ans. 

    Dealing with clients requires effective communication, active listening, and problem-solving skills.

    • Establish clear communication channels

    • Listen actively to their concerns and needs

    • Be empathetic and understanding

    • Offer solutions and options

    • Maintain professionalism and respect

    • Follow up and follow through on commitments

  • Answered by AI
  • Q6. How to manage clients anger
  • Ans. 

    Managing client anger requires active listening, empathy, and clear communication.

    • Remain calm and composed

    • Listen actively and acknowledge their feelings

    • Empathize with their situation

    • Offer solutions or alternatives

    • Communicate clearly and respectfully

    • Follow up to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident that it
Whatever you want to say
Say with confidence
Don't stop on any question

Interview questions from similar companies

CCE Interview Questions & Answers

TCS user image Anonymous

posted on 30 Dec 2020

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Golden rules of accounting?, introduce yourself
  • Ans. 

    The golden rules of accounting are basic principles that guide the recording of financial transactions.

    • The first golden rule is the Personal Account rule, which states that all personal accounts are debited for the receiver and credited for the giver.

    • The second golden rule is the Real Account rule, which states that all real accounts are debited for what comes in and credited for what goes out.

    • The third golden rule is ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience

I applied via Recruitment Consultant and was interviewed before Jul 2019. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do want to join this company and will you able to work on night shift.. Speak about a topic for 2 min.. Written test, tying test.. Out knowledge etc

Interview Preparation Tips

Interview preparation tips for other job seekers - I would suggest to be polite,confident and manners are very important.. Answer precisely with facts.. Have knowledge about the company and some general knowledge.. Practice your Fluency in english, and add some idioms.. Don't do umms and aahhs.. Stick to your words don't overreact or change sentence at every round, they check your stability.. Topics will be given to discuss for 2 mins from recent things happening around.. If you are hiding something, cover it smartly.. Last round it's tough, stick to your point.. Say yes to night shift, flexible shift.. Best of luck..

CCE Interview Questions & Answers

Accenture user image Anonymous

posted on 10 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1. Introduction yourself 2.Why do you want to join this?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in English and your voice will be clear and be carefully to responses thier question

Interview Questionnaire 

1 Question

  • Q1. TDS related questions

Interview Preparation Tips

Round: Test
Experience: Aptitude, reasoning, maths and English grammer

I appeared for an interview in Dec 2016.

Interview Questionnaire 

1 Question

  • Q1. About salary

Interview Preparation Tips

Round: Test
Experience: It was fantastic
Tips: Be confident in your field
Duration: 3 hours 30 minutes
Total Questions: 15

Round: Group Discussion
Experience: Nothing tough issue
Tips: Be present minded
Duration: 1 hour 15 minutes

Round: HR Interview
Experience: Normal discussion
Tips: Use your politeness

Skills: Finance Basics

I applied via Referral and was interviewed before Jan 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked about my past experience and few questions on People's Management

Interview Preparation Tips

Interview preparation tips for other job seekers - First and foremost a candidate should have Confidence on what he is talking about. One should have good understanding on what we have updated in our resume. Because that creates the first impression on the person. Most of the times we were asked on points updated in our resume. Good knowledge on the products and services on the role which we have applied for and few questions about Past experience.

I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for below questions.
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
  • Q2. What's your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is phv, reg authorities, ADR vs AE etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Good preparation will get you through the interview process

Bpo Convergence Interview FAQs

What are the top questions asked in Bpo Convergence CCE interview?

Some of the top questions asked at the Bpo Convergence CCE interview -

  1. How to deal with the clie...read more
  2. How to manage clients an...read more
  3. Challenge in customer ca...read more

Tell us how to improve this page.

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.5k Interviews
Accenture Interview Questions
3.8
 • 8.2k Interviews
Cognizant Interview Questions
3.7
 • 5.6k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
IBM Interview Questions
4.0
 • 2.4k Interviews
WNS Interview Questions
3.4
 • 1k Interviews
Infosys BPM Interview Questions
3.6
 • 949 Interviews
EXL Service Interview Questions
3.7
 • 740 Interviews
IKS Health Interview Questions
3.6
 • 233 Interviews
View all
Bpo Convergence CCE Salary
based on 22 salaries
₹0.9 L/yr - ₹3 L/yr
16% less than the average CCE Salary in India
View more details

Bpo Convergence CCE Reviews and Ratings

based on 10 reviews

3.6/5

Rating in categories

2.9

Skill development

3.6

Work-life balance

3.1

Salary

2.9

Job security

4.1

Company culture

3.5

Promotions

3.4

Work satisfaction

Explore 10 Reviews and Ratings
Customer Care Executive
222 salaries
unlock blur

₹0.7 L/yr - ₹3.6 L/yr

Team Lead
161 salaries
unlock blur

₹1 L/yr - ₹4.5 L/yr

Cce Executive
83 salaries
unlock blur

₹1.1 L/yr - ₹2.9 L/yr

Customer Service Executive
56 salaries
unlock blur

₹1.1 L/yr - ₹3.2 L/yr

Quality Analyst
54 salaries
unlock blur

₹1.1 L/yr - ₹4.8 L/yr

Explore more salaries
Compare Bpo Convergence with

Genpact

3.8
Compare

WNS

3.4
Compare

EXL Service

3.7
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview