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Bpo Convergence CCE Interview Questions and Answers
Bpo Convergence CCE Interview Experiences
1 interview found
Anonymous
I applied via Recruitment Consultant
Interview Questionnaire
6 Questions
- Q1. My experience
- Q2. Introduction
- Q3. Precious job related questions
- Q4. Challenge in customer care
- Ans.
The challenge in customer care is to provide personalized and efficient service to each customer.
Handling high call volumes
Dealing with difficult customers
Providing timely and accurate information
Ensuring customer satisfaction
Maintaining a positive attitude
Adapting to new technologies and processes
- Q5. How to deal with the client
- Ans.
Dealing with clients requires effective communication, active listening, and problem-solving skills.
Establish clear communication channels
Listen actively to their concerns and needs
Be empathetic and understanding
Offer solutions and options
Maintain professionalism and respect
Follow up and follow through on commitments
- Q6. How to manage clients anger
- Ans.
Managing client anger requires active listening, empathy, and clear communication.
Remain calm and composed
Listen actively and acknowledge their feelings
Empathize with their situation
Offer solutions or alternatives
Communicate clearly and respectfully
Follow up to ensure satisfaction
Interview Preparation Tips
Whatever you want to say
Say with confidence
Don't stop on any question
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Interview questions from similar companies
I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Golden rules of accounting?, introduce yourself
- Ans.
The golden rules of accounting are basic principles that guide the recording of financial transactions.
The first golden rule is the Personal Account rule, which states that all personal accounts are debited for the receiver and credited for the giver.
The second golden rule is the Real Account rule, which states that all real accounts are debited for what comes in and credited for what goes out.
The third golden rule is ...
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jul 2019. There were 6 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why do want to join this company and will you able to work on night shift.. Speak about a topic for 2 min.. Written test, tying test.. Out knowledge etc
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1. Introduction yourself 2.Why do you want to join this?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. How did you spend yesterday/weekend?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Team handling experience
- Q2. Operating related Accruals, prepaid expenses and balancsheet reconciliations
- Q3. Open items related
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Cognizant
Aashray Srivastav
posted on 10 Apr 2022
I applied via Company Website and was interviewed before Apr 2021. There were 4 interview rounds.
(5 Questions)
- Q1. Where do you see yourself in 5 years?
- Q2. Why should we hire you?
- Q3. What are your salary expectations?
- Q4. What are your strengths and weaknesses?
- Q5. Share details of your previous job.
Interview Preparation Tips
.
Interview Questionnaire
1 Question
- Q1. TDS related questions
Interview Preparation Tips
Experience: Aptitude, reasoning, maths and English grammer
I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Asked question on Accounting Standards
- Q2. Need to be specific to Audit.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
(4 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. What is your family background?
- Q3. What are your salary expectations?
- Q4. Tell me about yourself.
Interview Preparation Tips
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Bpo Convergence CCE Reviews and Ratings
based on 10 reviews
Rating in categories
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Customer Care Executive
220
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Team Lead
160
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Cce Executive
83
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Quality Analyst
67
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
55
salaries
| ₹0 L/yr - ₹0 L/yr |
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