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Bpo Convergence CCE Interview Questions and Answers

Updated 10 Sep 2020

Bpo Convergence CCE Interview Experiences

1 interview found

CCE Interview Questions & Answers

user image Anonymous

posted on 10 Sep 2020

I applied via Recruitment Consultant

Interview Questionnaire 

6 Questions

  • Q1. My experience
  • Q2. Introduction
  • Q3. Precious job related questions
  • Q4. Challenge in customer care
  • Ans. 

    The challenge in customer care is to provide personalized and efficient service to each customer.

    • Handling high call volumes

    • Dealing with difficult customers

    • Providing timely and accurate information

    • Ensuring customer satisfaction

    • Maintaining a positive attitude

    • Adapting to new technologies and processes

  • Answered by AI
  • Q5. How to deal with the client
  • Ans. 

    Dealing with clients requires effective communication, active listening, and problem-solving skills.

    • Establish clear communication channels

    • Listen actively to their concerns and needs

    • Be empathetic and understanding

    • Offer solutions and options

    • Maintain professionalism and respect

    • Follow up and follow through on commitments

  • Answered by AI
  • Q6. How to manage clients anger
  • Ans. 

    Managing client anger requires active listening, empathy, and clear communication.

    • Remain calm and composed

    • Listen actively and acknowledge their feelings

    • Empathize with their situation

    • Offer solutions or alternatives

    • Communicate clearly and respectfully

    • Follow up to ensure satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident that it
Whatever you want to say
Say with confidence
Don't stop on any question

Interview questions from similar companies

CCE Interview Questions & Answers

TCS user image Anonymous

posted on 30 Dec 2020

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Golden rules of accounting?, introduce yourself
  • Ans. 

    The golden rules of accounting are basic principles that guide the recording of financial transactions.

    • The first golden rule is the Personal Account rule, which states that all personal accounts are debited for the receiver and credited for the giver.

    • The second golden rule is the Real Account rule, which states that all real accounts are debited for what comes in and credited for what goes out.

    • The third golden rule is ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience

I applied via Recruitment Consultant and was interviewed before Jul 2019. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why do want to join this company and will you able to work on night shift.. Speak about a topic for 2 min.. Written test, tying test.. Out knowledge etc

Interview Preparation Tips

Interview preparation tips for other job seekers - I would suggest to be polite,confident and manners are very important.. Answer precisely with facts.. Have knowledge about the company and some general knowledge.. Practice your Fluency in english, and add some idioms.. Don't do umms and aahhs.. Stick to your words don't overreact or change sentence at every round, they check your stability.. Topics will be given to discuss for 2 mins from recent things happening around.. If you are hiding something, cover it smartly.. Last round it's tough, stick to your point.. Say yes to night shift, flexible shift.. Best of luck..

CCE Interview Questions & Answers

Accenture user image Anonymous

posted on 10 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1. Introduction yourself 2.Why do you want to join this?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in English and your voice will be clear and be carefully to responses thier question

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

I applied via Naukri.com and was interviewed in Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Team handling experience
  • Q2. Operating related Accruals, prepaid expenses and balancsheet reconciliations
  • Q3. Open items related

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Company Website and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 
Round 3 - Aptitude Test 
Round 4 - HR 

(5 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. Why should we hire you?
  • Q3. What are your salary expectations?
  • Q4. What are your strengths and weaknesses?
  • Q5. Share details of your previous job.

Interview Preparation Tips

Interview preparation tips for other job seekers - This all experience i faced in interviews in many companies and good communication skills, thank you
.

Interview Questionnaire 

1 Question

  • Q1. TDS related questions

Interview Preparation Tips

Round: Test
Experience: Aptitude, reasoning, maths and English grammer

I applied via Referral and was interviewed before Jan 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Asked question on Accounting Standards
  • Q2. Need to be specific to Audit.

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be SOx & Financial Audit

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. What is your family background?
  • Q3. What are your salary expectations?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - WNC is a good company and good future growth

Bpo Convergence Interview FAQs

What are the top questions asked in Bpo Convergence CCE interview?

Some of the top questions asked at the Bpo Convergence CCE interview -

  1. How to deal with the clie...read more
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Bpo Convergence CCE Salary
based on 22 salaries
₹0.9 L/yr - ₹3 L/yr
15% less than the average CCE Salary in India
View more details

Bpo Convergence CCE Reviews and Ratings

based on 10 reviews

3.6/5

Rating in categories

2.9

Skill development

3.6

Work-life balance

3.1

Salary

2.9

Job security

4.1

Company culture

3.5

Promotions

3.4

Work satisfaction

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