BigBasket CSR Executive Interview Questions and Answers

Online vs offline payments

Q1. Logical questions and aptitude
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Q1. Best saly in mothe of year
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Q2. What is benifite
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Q1. What is best song
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Q2. Apka lagta hai bas yehi spna parya mal apna
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Q1. Introduce yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Why Customer Service?
Ans. 
I am passionate about helping others and enjoy problem-solving.
• I enjoy interacting with people and providing assistance.

• I find satisfaction in resolving issues and making customers happy.

• I believe in the importance of building strong relationships with customers.

• I have a natural ability to empathize and understand the needs of others.
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Q1. Tell me About Policybazaar
Ans. 
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
• Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

• Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

• The platform provides a convenient and transparent way for customers to buy insuran...read more
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Q2. How to deal with angry customers?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand their concerns.

• Empathize with their situation and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address their issue.

• Follow up to ensure the problem has been resolved to their satisfaction
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Q1. What is your career progression
Ans. 
I have steadily progressed from entry-level positions to more senior roles through hard work, dedication, and continuous learning.
• Started as a junior HR assistant and gained experience in various HR functions

• Promoted to HR coordinator after demonstrating strong organizational skills and attention to detail

• Advanced to HR manager by taking on more responsibilities and leading successful projects

• Currently aiming for a sen...read more
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Q2. How did you know about this job
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Q3. Job careerr assertion
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Q1. Introduce yourself
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Q2. My name , my education background
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Q3. Why do u want tojoin inAmazon
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Q1. Telle about your self
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Q1. Benifits of good health
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Q1. Explanation about projects
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Q2. What projects did you perform at the course
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Q1. Background question
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Q2. Confidence level
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Q1. Sell me a product
Ans. 
Introducing the revolutionary smart home assistant that will streamline your daily tasks and enhance your lifestyle.
• Highlight the key features and benefits of the product

• Provide real-life examples of how the product can improve daily life

• Offer a special promotion or discount to entice the customer to make a purchase
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Q2. Why you want to join the company
Ans. 
I am excited about the company's innovative approach to solving industry challenges and the opportunity to contribute my skills and expertise.
• Impressed by company's innovative solutions

• Excited to contribute skills and expertise

• Opportunity for professional growth and development
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