Aptean Interview Questions, Process, and Tips

Aptitude and logically questions

Q1. Tell me about yourself
Ans. 
Experienced Customer Support analyst with a background in IT and strong problem-solving skills.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting software and hardware issues

• Excellent communication skills and ability to handle difficult customers

• Familiar with CRM systems and ticketing platforms

• Certified in ITIL Foundation
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Q2. How do you handle irritated customers
Ans. 
I remain calm, listen actively, empathize with their situation, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation to show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q1. What is your salary expectation
Ans. 
My salary expectation is based on my experience, skills, and the industry standard for this role.
• Consider my years of experience in customer support

• Research the average salary for Customer Support analysts in this industry

• Factor in the cost of living in the area where the job is located
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Q2. Why do you want to join our company
Ans. 
I am impressed by your company's commitment to customer satisfaction and innovation in the industry.
• I admire your company's reputation for excellent customer support

• I am excited about the opportunity to contribute to a team that values innovation and growth

• I believe that your company's values align with my own professional goals
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Q1. First round general discussion around my past experience
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Second round was Ucat assessment online- cleared

Q1. I cleared two rounds of interview and I followed up with recruiter for the final round. They mentioned that they are planning for IJP and someone internally approached for the position.As per the recruiter...read more
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Q1. Cloud model and types
Ans. 
Cloud computing models include IaaS, PaaS, and SaaS.
• Infrastructure as a Service (IaaS) provides virtualized computing resources over the internet.

• Platform as a Service (PaaS) offers a platform for developing, testing, and deploying applications.

• Software as a Service (SaaS) delivers software applications over the internet.

• Other cloud models include FaaS (Functions as a Service) and CaaS (Containers as a Service).
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Q2. Questions about Iaas
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Just normal aptitude question like spot the difference between two diagrams and finding profit and loss..

Topics were selected by us..They grouped students from different branches

Q1. It was Manager HR where lots of questions were asked..
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Q2. 1.Self Intro 2.Why do you want to join customer support when you have so many technical skills(as mentioned in resume)
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Q1. 1.Family Background 2.Do you want to join our technical?(as I talked about lot of technical stuffs in previous round they asked this question) 3.Why aptean? 4.Rank these roles according to you(Tester,Devel...read more
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General aptitude test : duration -1 hour

Q1. SQL based questions
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Q1. Salary discussion
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