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Aptean Engineer- Customer Support Interview Questions and Answers

Updated 28 Feb 2024

Aptean Engineer- Customer Support Interview Experiences

2 interviews found

Engineer- Customer Support Interview Questions & Answers

user image SANTHOSH KUMAR A.R.L

posted on 21 Aug 2022

I applied via Campus Placement and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 

Just normal aptitude question like spot the difference between two diagrams and finding profit and loss..

Round 2 - Group Discussion 

Topics were selected by us..They grouped students from different branches

Round 3 - HR 

(2 Questions)

  • Q1. It was Manager HR where lots of questions were asked..
  • Q2. 1.Self Intro 2.Why do you want to join customer support when you have so many technical skills(as mentioned in resume)
Round 4 - One-on-one 

(1 Question)

  • Q1. 1.Family Background 2.Do you want to join our technical?(as I talked about lot of technical stuffs in previous round they asked this question) 3.Why aptean? 4.Rank these roles according to you(Tester,Devel...

Interview Preparation Tips

Interview preparation tips for other job seekers - Have a good communication skills..that is enough
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

General aptitude test : duration -1 hour

Round 2 - Technical 

(1 Question)

  • Q1. SQL based questions
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion

Interview Preparation Tips

Topics to prepare for Aptean Engineer- Customer Support interview:
  • MySQL
  • ERP
  • CRM
  • suppoort
Interview preparation tips for other job seekers - Basic SQL preparation and some support-based scenario-based questions are more than enough for this role.

Engineer- Customer Support Interview Questions Asked at Other Companies

asked in Zomato
Q1. If the customer is very irate and he is speaking profanity,how wi ... read more
Q2. What do you mean when you talk about "50 Hz" in terms of frequenc ... read more
Q3. Why Transformers are used to transfer electricity from source to ... read more
asked in Wipro
Q4. What's software coding and languages and programming
Q5. What is the difference between domain & workgroup?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

There were 50 questions about Computer Networks.

Round 3 - Technical 

(3 Questions)

  • Q1. It was Technical Interview 1
  • Q2. Question on Data communication.
  • Q3. Diff between DBMS and Excel.
  • Ans. 

    DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.

    • DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.

    • DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.

    • DBMS supports complex queries a...

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. Technical Round 2
  • Q2. Questions on SQL , Oops etc.
Round 5 - HR 

(1 Question)

  • Q1. Atlast HR round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication skills.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Java, OS, Network, Database all these areas has been covered in the interview

Interview Questionnaire 

2 Questions

  • Q1. What is full form of mpls.
  • Ans. 

    MPLS stands for Multiprotocol Label Switching.

    • MPLS is a protocol used in computer networks to improve the speed and efficiency of data transmission.

    • It operates at the network layer of the OSI model and is used to route packets based on labels instead of IP addresses.

    • MPLS allows for the creation of virtual private networks (VPNs) and traffic engineering.

    • It provides quality of service (QoS) capabilities by prioritizing c...

  • Answered by AI
  • Q2. Network layer working
  • Ans. 

    The network layer is responsible for routing and forwarding data packets across different networks.

    • The network layer operates at the third layer of the OSI model.

    • It provides logical addressing and routing of data packets.

    • Network layer protocols include IP (Internet Protocol) and ICMP (Internet Control Message Protocol).

    • Routers are the primary devices that operate at the network layer.

    • Example: When you send an email fro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I was not asked much question. But out Of all the questions I asked I gave the answer I knew, which I didn't know or Did not give.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Document verification
Round 2 - HR 

(2 Questions)

  • Q1. Introduction about me and my experience.
  • Q2. Knowledge of shortcut keys.

Interview Preparation Tips

Topics to prepare for R Systems International Senior Customer Service Executive interview:
  • Knowledge Management
  • Test Complete
  • Computer Skills
Interview preparation tips for other job seekers - After 2 Rounds got selected.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

There were 50 questions about Computer Networks.

Round 3 - Technical 

(3 Questions)

  • Q1. It was Technical Interview 1
  • Q2. Question on Data communication.
  • Q3. Diff between DBMS and Excel.
  • Ans. 

    DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.

    • DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.

    • DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.

    • DBMS supports complex queries a...

  • Answered by AI
Round 4 - Technical 

(2 Questions)

  • Q1. Technical Round 2
  • Q2. Questions on SQL , Oops etc.
Round 5 - HR 

(1 Question)

  • Q1. Atlast HR round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your communication skills.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How can you handeling the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and effective communication.

    • Listen actively to understand the customer's concerns

    • Show empathy and understanding towards the customer's situation

    • Offer solutions or alternatives to resolve the issue

    • Communicate clearly and effectively to ensure the customer's needs are met

    • Follow up to ensure customer satisfaction

  • Answered by AI
  • Q2. Where do u see after 5years?
  • Q3. To grow more in my past life & want tp be a good positions

Interview Questionnaire 

2 Questions

  • Q1. What is full form of mpls.
  • Ans. 

    MPLS stands for Multiprotocol Label Switching.

    • MPLS is a protocol used in computer networks to improve the speed and efficiency of data transmission.

    • It operates at the network layer of the OSI model and is used to route packets based on labels instead of IP addresses.

    • MPLS allows for the creation of virtual private networks (VPNs) and traffic engineering.

    • It provides quality of service (QoS) capabilities by prioritizing c...

  • Answered by AI
  • Q2. Network layer working
  • Ans. 

    The network layer is responsible for routing and forwarding data packets across different networks.

    • The network layer operates at the third layer of the OSI model.

    • It provides logical addressing and routing of data packets.

    • Network layer protocols include IP (Internet Protocol) and ICMP (Internet Control Message Protocol).

    • Routers are the primary devices that operate at the network layer.

    • Example: When you send an email fro...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I was not asked much question. But out Of all the questions I asked I gave the answer I knew, which I didn't know or Did not give.

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Not good 

(1 Question)

  • Q1. Colleagues are not good
Round 2 - HR 

(2 Questions)

  • Q1. About yourself brief introduction
  • Q2. About yourself brief description

Aptean Interview FAQs

How many rounds are there in Aptean Engineer- Customer Support interview?
Aptean interview process usually has 3-4 rounds. The most common rounds in the Aptean interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Aptean Engineer- Customer Support interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Aptean. The most common topics and skills that interviewers at Aptean expect are customer support, SQL, ERP, Troubleshooting and Technical Support.
What are the top questions asked in Aptean Engineer- Customer Support interview?

Some of the top questions asked at the Aptean Engineer- Customer Support interview -

  1. It was Manager HR where lots of questions were aske...read more
  2. SQL based questi...read more

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Aptean Engineer- Customer Support Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Aptean Engineer- Customer Support Salary
based on 45 salaries
₹4.8 L/yr - ₹12.5 L/yr
154% more than the average Engineer- Customer Support Salary in India
View more details

Aptean Engineer- Customer Support Reviews and Ratings

based on 7 reviews

3.5/5

Rating in categories

3.1

Skill development

3.1

Work-life balance

3.7

Salary

3.4

Job security

2.7

Company culture

2.9

Promotions

3.5

Work satisfaction

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