Zomato Engineer- Customer Support Interview Questions and Answers

Q1. Hello good morning what is your name
Ans. Hi mam my name is Naseem
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Q2. Which your experience
Ans. My experience in 12 years and 6 months
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Q3. Which jaboul in expected
Ans. I am tele calling job interested vice process and customer support
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Q4. Telecalling job roll in main skills
Ans. Telecalling first important listening skills and customer handling customer good talking to with me
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Q5. How we are the handling talk to customers
Ans. 
We handle customer interactions through various channels and prioritize effective communication.
• We have a dedicated customer support team that is trained to handle customer inquiries and concerns.

• We use multiple communication channels such as phone, email, and live chat to interact with customers.

• We prioritize active listening and empathy to understand customer needs and provide appropriate solutions.

• We maintain a know...read more
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Q1. Multiple choice questions
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Q2. Aptitude
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Q1. Personal introduction
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Round duration - 90 minutes
Round difficulty - Easy

This was MCQ+Coding round.

Q1. How can you check if two strings are anagrams of each other?
Ans. 
Check if two strings are anagrams by comparing the sorted versions of the strings.
• Sort both strings and compare if they are equal.

• Use a hashmap to store the frequency of characters in each string and compare the maps.

• Ignore spaces and punctuation when comparing the strings.
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Round duration - 90 minutes
Round difficulty - Easy

This was face to face interview round.

Round duration - 90 minutes
Round difficulty - Easy

This was face to face interview round.

Round duration - 90 Minutes
Round difficulty - Medium

Interview started at 11:00 am. It was an online round. During the coding round I submitted optimized solution and got full acceptance of the solutions.

Q1. 
Detect Cycle in a Directed Graph
You are provided with a directed graph composed of 'N' nodes. You have a matrix called 'EDGES' with dimensions M x 2, which specifies the 'M' edges in the graph. Each edge...read more
Ans. 
Detect cycle in a directed graph using depth-first search (DFS) algorithm.
• Use DFS to traverse the graph and detect back edges indicating a cycle.

• Maintain a visited array to keep track of visited nodes during traversal.

• If a node is visited again during traversal and it is not the parent node, then a cycle exists.

• Return true if a cycle is detected, false otherwise.
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Round duration - 80 Minutes
Round difficulty - Medium

Interview started at 10:00 am. Interview went well, I was able to connect with the interviewer and enjoyed the whole interview

Q1. 
Next Smallest Palindrome Problem Statement
Find the next smallest palindrome strictly greater than a given number 'N' represented as a string 'S'.
Explanation:
You are given a number in string format, a...read more
Ans. 
Find the next smallest palindrome greater than a given number represented as a string.
• Convert the string to an integer, find the next greater palindrome, and convert it back to a string.

• Handle cases where the number is a palindrome or has all digits as '9'.

• Consider both odd and even length numbers when finding the next palindrome.
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Round duration - 80 Minutes
Round difficulty - Medium

Interview started at 11:00 am. Interview went well.

Q1. 
Boundary Traversal of a Binary Tree
Given a binary tree of integers, your task is to return the boundary nodes of the tree in Anti-Clockwise direction starting from the root node.
Input:
The first line ...read more
Ans. 
Return the boundary nodes of a binary tree in Anti-Clockwise direction starting from the root node.
• Traverse the left boundary nodes in a top-down manner

• Traverse the leaf nodes from left to right

• Traverse the right boundary nodes in a bottom-up manner

• Handle cases where duplicates occur in the boundary nodes

• Implement the function without printing as printing is already managed
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