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Zomato Engineer- Customer Support Interview Questions and Answers
Zomato Engineer- Customer Support Interview Experiences
2 interviews found
Anonymous
Selected
I was interviewed in Mar 2024.
(2 Questions)
- Q1. Why should we hire you?
- Q2. What attracted you to this role?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. If the customer is very irate and he is speaking profanity,how will you deal with them?
- Ans.
Remaining calm and empathetic, I would listen to the customer, apologize for their frustration, and assure them that I am there to help.
Stay calm and composed
Listen actively to the customer's concerns
Apologize sincerely for their frustration
Assure them that their issue will be resolved
Avoid taking their profanity personally
Offer solutions or alternatives
If necessary, escalate the issue to a supervisor
Interview Preparation Tips
Interview questions from similar companies
I applied via LinkedIn and was interviewed in Oct 2021. There were 4 interview rounds.
Write a coding in any programming language?
(1 Question)
- Q1. How many programming languages do you know?
- Ans.
I am proficient in 5 programming languages.
Proficient in Java, Python, C++, JavaScript, and SQL
Experience in developing web applications using JavaScript and Python frameworks
Familiarity with database management using SQL
Ability to quickly learn and adapt to new programming languages
Strong problem-solving skills
Average compound interest
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Why should we hire you?
Interview Preparation Tips
Test your body language
(5 Questions)
- Q1. Hello good morning what is your name
- Ans. Hi mam my name is Naseem
- Q2. Which your experience
- Ans. My experience in 12 years and 6 months
- Q3. Which jaboul in expected
- Ans. I am tele calling job interested vice process and customer support
- Q4. Telecalling job roll in main skills
- Ans. Telecalling first important listening skills and customer handling customer good talking to with me
- Q5. How we are the handling talk to customers
- Ans.
We handle customer interactions through various channels and prioritize effective communication.
We have a dedicated customer support team that is trained to handle customer inquiries and concerns.
We use multiple communication channels such as phone, email, and live chat to interact with customers.
We prioritize active listening and empathy to understand customer needs and provide appropriate solutions.
We maintain a know...
Interview Preparation Tips
telecalling customer support
Please available
I am one need job telecalling I am hard worker
(2 Questions)
- Q1. Multiple choice questions
- Q2. Aptitude
(1 Question)
- Q1. Personal introduction
Interview Preparation Tips
I was interviewed before Sep 2020.
Round duration - 60 minutes
Round difficulty - Easy
Round duration - 50 minutes
Round difficulty - Easy
Round duration - 60 minutes
Round difficulty - Easy
At the beginning of this round, the interviewer asked me about the data structures I knew. Linked lists, trees, graphs, arrays etc. was my answer. He asked me how well I knew Dynamic Programming. I said I wasn’t strong in that and he said that he would ask me a question on dynamic programming for sure.
Round duration - 40 minutes
Round difficulty - Easy
The interviewer asked me if I was comfortable with the interview process so far and how the previous interviews were. I said it was good and he gave me the first problem to solve.
(1 Question)
Round duration - 60 minutes
Round difficulty - Easy
The interviewer asked me some Computer Science fundamentals in this round as well as some behavioural questions.
- Q1. Implement a Trie data structure and write functions to insert and search for a few words in it.
- Ans.
Implement a Trie data structure with insert and search functions.
Create a TrieNode class with children and isEndOfWord attributes.
Implement insert function to add words by iterating through characters.
Implement search function to check if a word exists by traversing the Trie.
Example: Insert 'apple', 'banana', 'orange' and search for 'apple' and 'grape'.
Interview Preparation Tips
Do lot of hard work and practice of Data Structures and Algorithms based questions. I personally recommend you Coding Ninjas and Geeks For Geeks for interview preparation.
Application resume tips for other job seekersMake your resume short and try to make it of one page only and do mention all your skills which you are confident of in your resume.
Final outcome of the interviewSelectedSkills evaluated in this interview
I applied via Naukri.com
Interview Questionnaire
2 Questions
- Q1. Why Amazon?
- Q2. What do you expect from Amazon?
Interview Preparation Tips
Arshiya Saba
I applied via Company Website and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Basic Q & A
Interview Preparation Tips
I applied via Referral and was interviewed before May 2021. There was 1 interview round.
(2 Questions)
- Q1. How much time u work continues
- Q2. How much salary do u expect
Interview Preparation Tips
SAMKIT JAIN
I was interviewed in Aug 2017.
Interview Questionnaire
7 Questions
- Q1. Implement Merge Sort.
- Ans.
Merge Sort is a divide and conquer algorithm that sorts an array by dividing it into two halves, sorting them separately, and then merging the sorted halves.
Divide the array into two halves
Recursively sort the two halves
Merge the sorted halves
- Q2. Given a BST containing distinct integers, and a number ‘X’, find all pairs of integers in the BST whose sum is equal to ‘X’.
- Ans.
Find pairs of integers in a BST whose sum is equal to a given number.
Traverse the BST and store the values in a hash set.
For each node, check if (X - node.value) exists in the hash set.
If yes, add the pair (node.value, X - node.value) to the result.
Continue traversal until all nodes are processed.
- Q3. Given a set of time intervals in any order, merge all overlapping intervals into one and output the result which should have only mutually exclusive intervals.
- Ans.
Merge overlapping time intervals into mutually exclusive intervals.
Sort the intervals based on their start time.
Iterate through the intervals and merge overlapping intervals.
Output the mutually exclusive intervals.
Example: [(1,3), (2,6), (8,10), (15,18)] -> [(1,6), (8,10), (15,18)]
- Q4. What are the different types of hashing? Suggest an alternative and a better way for Linear Chaining.
- Ans.
Different types of hashing and alternative for Linear Chaining
Different types of hashing include division, multiplication, and universal hashing
Alternative for Linear Chaining is Open Addressing
Open Addressing includes Linear Probing, Quadratic Probing, and Double Hashing
- Q5. Implement AVL Tree.
- Ans.
An AVL tree is a self-balancing binary search tree where the heights of the left and right subtrees differ by at most one.
AVL tree is a binary search tree with additional balance factor for each node.
The balance factor is the difference between the heights of the left and right subtrees.
Insertion and deletion operations in AVL tree maintain the balance factor to ensure the tree remains balanced.
Rotations are performed ...
- Q6. Minimum number of squares whose sum equals to given number n.
- Ans.
Find the minimum number of squares whose sum equals to a given number n.
Use dynamic programming to solve the problem efficiently.
Start with finding the square root of n and check if it is a perfect square.
If not, then try to find the minimum number of squares required for the remaining number.
Repeat the process until the remaining number becomes 0.
Return the minimum number of squares required for the given number n.
- Q7. Insertion sort for a singly linked list.
- Ans.
Insertion sort for a singly linked list.
Traverse the list and compare each node with the previous nodes
If the current node is smaller, swap it with the previous node
Repeat until the end of the list is reached
Time complexity is O(n^2)
Interview Preparation Tips
Experience: There were 2 coding questions (no penalty for wrong submission) and 20 Multiple Choice Questions(with negative marking). We were given 90 minutes to solve them. MCQs were based on Data Structures, OS, CN, C outputs, OOP etc.
Tips: Experience in Competitive Programming might help in solving coding questions. No constraints were mentioned and detailed Instructions related to problem were stated vaguely. So code carefully.
Duration: 1 hour 30 minutes
Total Questions: 22
Round: Technical Interview
Experience: The interviewer asked me to introduce myself and a brief introduction of the projects that I have done. She first asked me questions related to my project. After that she moved on to the data structures part.
Tips: Take your time to approach the problems and if the question is not clear ask the interviewer to explain it again.
Round: Technical Interview
Experience: The interviewer asked me about how my previous round went. After that, he asked me to introduce myself and a brief introduction of the projects that I have done. He first asked me a few questions related to my project. Then he moved on to the data structures part. In this round the interviewer gave me strict time limit for coding the solution on paper for each problem and as soon as I was done coding he gave me 2-3 minutes every time to find errors and debug my code.
Tips: Do not panic even if the interviewer sets time limit while solving problems. If the question is not clear ask the interviewer to explain it again.
College Name: The LNM Institute Of Information Technology, Jaipur
Skills evaluated in this interview
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