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Enphase Energy Engineer- Customer Support Interview Questions, Process, and Tips

Updated 9 Feb 2025

Top Enphase Energy Engineer- Customer Support Interview Questions and Answers

  • Q1. What do you mean when you talk about "50 Hz" in terms of frequency?
  • Q2. Why Transformers are used to transfer electricity from source to distribution points?
  • Q3. Transmission of electricity between transmission and distribution; why step up voltage at source and step down at distribution centre
View all 11 questions

Enphase Energy Engineer- Customer Support Interview Experiences

7 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
No response

I applied via Referral and was interviewed in Aug 2024. There were 4 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Explain the difference between AC & DC
  • Ans. 

    AC is alternating current that changes direction periodically, while DC is direct current that flows in one direction.

    • AC changes direction periodically, while DC flows in one direction

    • AC is commonly used in household appliances and power distribution systems

    • DC is used in batteries and electronic devices like smartphones and laptops

  • Answered by AI
  • Q2. Working of a Transformer and Capacitor
  • Ans. 

    A transformer is a device that transfers electrical energy between two or more circuits through electromagnetic induction. A capacitor is a passive two-terminal electronic component that stores electrical energy in an electric field.

    • Transformer works on the principle of electromagnetic induction, where changing current in one coil induces a voltage in another coil.

    • Capacitor stores electrical energy in an electric field...

  • Answered by AI
Round 2 - Technical 

(3 Questions)

  • Q1. What are Semiconductors?
  • Ans. 

    Semiconductors are materials that have electrical conductivity between that of a conductor and an insulator.

    • Semiconductors have a band gap that allows them to conduct electricity under certain conditions.

    • Common semiconductor materials include silicon, germanium, and gallium arsenide.

    • Semiconductors are used in electronic devices such as transistors, diodes, and integrated circuits.

  • Answered by AI
  • Q2. What do you know about Microinverters?
  • Ans. 

    Microinverters are devices used in solar energy systems to convert DC power generated by solar panels into AC power for use in homes and businesses.

    • Microinverters are typically installed on each individual solar panel, as opposed to a central inverter for the entire system.

    • They allow for maximum power point tracking (MPPT) at the panel level, optimizing energy production.

    • Microinverters can improve system efficiency, es...

  • Answered by AI
  • Q3. On & Off Grid what do you know about it?
  • Ans. 

    On-grid refers to being connected to the main electrical grid, while off-grid refers to being self-sufficient and not connected to the grid.

    • On-grid systems rely on the main electrical grid for power supply.

    • Off-grid systems generate their own power through sources like solar panels or wind turbines.

    • On-grid systems are more common in urban areas where electricity is readily available.

    • Off-grid systems are often used in re...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. What do you mean when you talk about "50 Hz" in terms of frequency?
  • Ans. 

    50 Hz refers to a frequency of 50 cycles per second, commonly used in electrical systems.

    • 50 Hz means there are 50 cycles of alternating current per second

    • It is a standard frequency used in many countries for power generation and distribution

    • In the context of electrical systems, 50 Hz is the frequency at which the voltage changes direction

    • Higher frequencies like 60 Hz are used in some other regions such as North America

  • Answered by AI
  • Q2. Why Transformers are used to transfer electricity from source to distribution points?
  • Ans. 

    Transformers are used to step up or step down voltage for efficient transmission and distribution of electricity.

    • Transformers help in increasing or decreasing voltage levels as needed for efficient transmission.

    • Higher voltage reduces energy loss during long distance transmission.

    • Lower voltage is safer for distribution to homes and businesses.

    • Transformers also isolate the electrical circuits for safety and protection.

    • Ex...

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. VP round few basic technicals and past experince related short interview.

Interview Preparation Tips

Topics to prepare for Enphase Energy Engineer- Customer Support interview:
  • Electrical Engineering
  • customer support
Interview preparation tips for other job seekers - Prepair basics of EE and ECE well to make sure you are covering all potential questions. Be confident.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Jul 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

Just introduction and past experience; why enphase?

Round 2 - Technical 

(1 Question)

  • Q1. Define Power; Transformer; step up and step down transformer; AC DC
  • Ans. 

    Power is the rate at which work is done or energy is transferred. A transformer is a device that transfers electrical energy between two or more circuits through electromagnetic induction. Step up transformer increases voltage while step down transformer decreases voltage. AC stands for alternating current and DC stands for direct current.

    • Power is the rate at which work is done or energy is transferred

    • Transformer is a ...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Semiconductor and its types
  • Ans. 

    Semiconductor is a material with electrical conductivity between a conductor and an insulator.

    • Semiconductors are used in electronic devices like transistors, diodes, and integrated circuits.

    • Common types of semiconductors include silicon, germanium, and gallium arsenide.

    • Semiconductors can be classified as intrinsic (pure) or extrinsic (doped with impurities).

  • Answered by AI
Round 4 - Technical 

(1 Question)

  • Q1. Transmission of electricity between transmission and distribution; why step up voltage at source and step down at distribution centre
  • Ans. 

    Voltage is stepped up at the source for efficient long-distance transmission and stepped down at distribution centers for safe delivery to consumers.

    • Step up voltage at source reduces energy loss during long-distance transmission

    • Higher voltage allows for more efficient power transfer over long distances

    • Step down voltage at distribution centers ensures safe delivery to consumers

    • Lower voltage is safer for use in homes and

  • Answered by AI
Round 5 - Technical 

(1 Question)

  • Q1. VP round - not taken yet, waiting for it

Interview Preparation Tips

Interview preparation tips for other job seekers - Just do the basic of electricity concept, electrostatic and electromagnetic stuff, semiconductor, photovoltaic cell and solar energy, microinverter; know about company and its product;

Engineer- Customer Support Interview Questions Asked at Other Companies

asked in Zomato
Q1. If the customer is very irate and he is speaking profanity,how wi ... read more
Q2. What do you mean when you talk about "50 Hz" in terms of frequenc ... read more
Q3. Why Transformers are used to transfer electricity from source to ... read more
asked in Wipro
Q4. What's software coding and languages and programming
Q5. What is the difference between domain & workgroup?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
6-8 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Technical 

(1 Question)

  • Q1. Basic Electrical question. Ohms law, DC voltage current.
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. AC topics electrical basics
  • Q2. DC topics circuits
Round 2 - Technical 

(1 Question)

  • Q1. Transformers, grid

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare electrical basics

Enphase Energy interview questions for designations

 Customer Service Engineer

 (2)

 Engineer

 (1)

 Junior Engineer

 (2)

 QA Engineer

 (2)

 Automation Engineer

 (1)

 Software Engineer

 (1)

 Associate Engineer

 (1)

 Principal Engineer

 (1)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Basics of Electricals and Electronics,
  • Q2. Laws like OHMs law and so on
Round 3 - Technical 

(2 Questions)

  • Q1. Similar questions but a bit detailed
  • Q2. Working of inverter and appliances.
  • Ans. 

    Inverter converts DC power to AC power to run appliances during power outages.

    • Inverter converts direct current (DC) power from batteries or solar panels to alternating current (AC) power.

    • AC power is used to run household appliances during power outages.

    • Inverter must be properly sized to handle the power requirements of the appliances connected to it.

    • Some appliances may not work well with modified sine wave inverters, r...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Get a brush of basic electrical and electronics.

Get interview-ready with Top Enphase Energy Interview Questions

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. All about Electrical Engineering
  • Q2. All about Company description
Round 2 - Technical 

(1 Question)

  • Q1. All about Electrical Engineering
Round 3 - HR 

(1 Question)

  • Q1. Job Location and Salary Negotiation
Round 4 - Technical 

(1 Question)

  • Q1. It was a final VP round.

Interview Preparation Tips

Topics to prepare for Enphase Energy Engineer- Customer Support interview:
  • Electrical Engineering
  • Company
Interview preparation tips for other job seekers - Try to be confident while answering the questions asked, keep calm and make sure you are happy inside out. Keep your Technical skills up to date and do not give wrong answers if you do not know the answer.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Basic Electrical questions
  • Ans. Like Rectifier, inverter and solar system
  • Answered Anonymously
Round 3 - One-on-one 

(2 Questions)

  • Q1. Asks about your previous experience means kind of work we did
  • Q2. Also asks about the toughest trouble shooting you did in your previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong in electrical and Electronics related basics. That's it.

Enphase Energy Interview FAQs

How many rounds are there in Enphase Energy Engineer- Customer Support interview?
Enphase Energy interview process usually has 3-4 rounds. The most common rounds in the Enphase Energy interview process are Technical, Resume Shortlist and One-on-one Round.
How to prepare for Enphase Energy Engineer- Customer Support interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Enphase Energy. The most common topics and skills that interviewers at Enphase Energy expect are Technical Support, customer support, Customer Service, Interpersonal Skills and CRM.
What are the top questions asked in Enphase Energy Engineer- Customer Support interview?

Some of the top questions asked at the Enphase Energy Engineer- Customer Support interview -

  1. What do you mean when you talk about "50 Hz" in terms of frequen...read more
  2. Why Transformers are used to transfer electricity from source to distribution p...read more
  3. Transmission of electricity between transmission and distribution; why step up ...read more

Tell us how to improve this page.

Enphase Energy Engineer- Customer Support Interview Process

based on 7 interviews

3 Interview rounds

  • Technical Round - 1
  • Technical Round - 2
  • Technical Round - 3
View more

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Enphase Energy Engineer- Customer Support Salary
based on 65 salaries
₹4.9 L/yr - ₹12.1 L/yr
162% more than the average Engineer- Customer Support Salary in India
View more details

Enphase Energy Engineer- Customer Support Reviews and Ratings

based on 8 reviews

2.9/5

Rating in categories

2.7

Skill development

2.7

Work-life balance

4.0

Salary

2.6

Job security

2.4

Company culture

2.7

Promotions

2.2

Work satisfaction

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