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I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
I applied via Referral and was interviewed before Aug 2023. There were 3 interview rounds.
Aptitude and logically questions
Experienced Customer Support analyst with a background in IT and strong problem-solving skills.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting software and hardware issues
Excellent communication skills and ability to handle difficult customers
Familiar with CRM systems and ticketing platforms
Certified in ITIL Foundation
I remain calm, listen actively, empathize with their situation, and work towards finding a solution.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation to show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
My salary expectation is based on my experience, skills, and the industry standard for this role.
Consider my years of experience in customer support
Research the average salary for Customer Support analysts in this industry
Factor in the cost of living in the area where the job is located
I am impressed by your company's commitment to customer satisfaction and innovation in the industry.
I admire your company's reputation for excellent customer support
I am excited about the opportunity to contribute to a team that values innovation and growth
I believe that your company's values align with my own professional goals
Top trending discussions
posted on 1 Dec 2024
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.
There were 50 questions about Computer Networks.
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.
DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.
DBMS supports complex queries a...
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
posted on 15 Dec 2023
I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
posted on 30 Dec 2021
MPLS stands for Multiprotocol Label Switching.
MPLS is a protocol used in computer networks to improve the speed and efficiency of data transmission.
It operates at the network layer of the OSI model and is used to route packets based on labels instead of IP addresses.
MPLS allows for the creation of virtual private networks (VPNs) and traffic engineering.
It provides quality of service (QoS) capabilities by prioritizing c...
The network layer is responsible for routing and forwarding data packets across different networks.
The network layer operates at the third layer of the OSI model.
It provides logical addressing and routing of data packets.
Network layer protocols include IP (Internet Protocol) and ICMP (Internet Control Message Protocol).
Routers are the primary devices that operate at the network layer.
Example: When you send an email fro...
posted on 12 Jul 2021
based on 3 interviews
Interview experience
based on 4 reviews
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