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Aptean Customer Support Analyst Interview Questions and Answers

Updated 15 Aug 2024

Aptean Customer Support Analyst Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Questions on SQL test
Round 2 - HR 

(1 Question)

  • Q1. Questions on resume

Interview Preparation Tips

Topics to prepare for Aptean Customer Support Analyst interview:
  • C trouble shooting
Interview preparation tips for other job seekers - 1st round is basic sql test and communication.
they asked some queries and gave a topic to speak.
next sql and communication interview in company place.
if passed, given managerial round.
they asked about some troubleshoot issues , how to solve? and asked some questions based on resume and gave a conversation of a customer and an employee regarding a product in usa accent and asked to note down all points and asked some questions. They ask some reasoning questions. and my interview closed there
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude and logically questions

Round 2 - Technical 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced Customer Support analyst with a background in IT and strong problem-solving skills.

    • Over 5 years of experience in providing technical support to customers

    • Proficient in troubleshooting software and hardware issues

    • Excellent communication skills and ability to handle difficult customers

    • Familiar with CRM systems and ticketing platforms

    • Certified in ITIL Foundation

  • Answered by AI
  • Q2. How do you handle irritated customers
  • Ans. 

    I remain calm, listen actively, empathize with their situation, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand their concerns

    • Empathize with their situation to show understanding

    • Apologize for any inconvenience caused

    • Work towards finding a solution that satisfies the customer

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What is your salary expectation
  • Ans. 

    My salary expectation is based on my experience, skills, and the industry standard for this role.

    • Consider my years of experience in customer support

    • Research the average salary for Customer Support analysts in this industry

    • Factor in the cost of living in the area where the job is located

  • Answered by AI
  • Q2. Why do you want to join our company
  • Ans. 

    I am impressed by your company's commitment to customer satisfaction and innovation in the industry.

    • I admire your company's reputation for excellent customer support

    • I am excited about the opportunity to contribute to a team that values innovation and growth

    • I believe that your company's values align with my own professional goals

  • Answered by AI

Customer Support Analyst Interview Questions Asked at Other Companies

asked in Odoo
Q1. What is a consumable product?

Customer Support Analyst Jobs at Aptean

View all

Interview questions from similar companies

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to grow myself in this company

Interview Preparation Tips

Interview preparation tips for other job seekers - It's all good

I applied via Company Website and was interviewed in Jan 2021. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About modem, router, ip address, etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction

Interview Questionnaire 

1 Question

  • Q1. Explain about server and SQL
  • Ans. 

    Servers and SQL are essential components of modern computing infrastructure.

    • A server is a computer program or device that provides functionality for other programs or devices, called clients.

    • SQL (Structured Query Language) is a programming language used to manage and manipulate relational databases.

    • Servers and SQL are often used together to provide web-based applications and services.

    • Examples of popular server software...

  • Answered by AI

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is your weakness and how you try to overcome from that?
  • Ans. 

    My weakness is that I tend to be a perfectionist, but I overcome it by setting realistic goals and prioritizing tasks.

    • I tend to spend too much time on small details

    • I have difficulty delegating tasks

    • I sometimes struggle with work-life balance

    • I overcome this weakness by setting realistic goals and deadlines

    • I prioritize tasks based on their importance and urgency

    • I practice effective time management techniques

    • I communicate...

  • Answered by AI
  • Q2. English communication is good. Good at grammar concepts but lack behind in vocabulary. To overcome from this problem I read more English books, newspaper and watch English series.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't hesitate to tell that your English is not much fluent.
Confidence matters.

I applied via Recruitment Consultant and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Simple questions on communication skills
  • Q2. To write an essay on chat process

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be aware if employment is on contract basis with Persistent. Even if the contract is for fixed term they can remove you any time depending on the project success or failure.

I applied via Job Portal and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Most common questions related to windows system.

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was very good

I applied via Job Portal and was interviewed before Jan 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 
Round 3 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all GD tips
Round 4 - One-on-one 

(1 Question)

  • Q1. Why should I hire you when you have the same qualifications as everyone else applying?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous. Be presentable in a good kind of way. If you don't know something, answer straight, they'll respect it.

I was interviewed in Jan 2021.

Interview Questionnaire 

1 Question

  • Q1. Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Skype
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Aptean Interview FAQs

How many rounds are there in Aptean Customer Support Analyst interview?
Aptean interview process usually has 3 rounds. The most common rounds in the Aptean interview process are Technical, HR and Resume Shortlist.
How to prepare for Aptean Customer Support Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Aptean. The most common topics and skills that interviewers at Aptean expect are ERP, Troubleshooting, IIS, Stored Procedures and Windows.

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Aptean Customer Support Analyst Interview Process

based on 3 interviews

Interview experience

4
  
Good
View more

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Aptean Customer Support Analyst Salary
based on 23 salaries
₹3.5 L/yr - ₹10 L/yr
32% more than the average Customer Support Analyst Salary in India
View more details

Aptean Customer Support Analyst Reviews and Ratings

based on 4 reviews

4.1/5

Rating in categories

2.9

Skill development

3.5

Work-life balance

4.6

Salary

3.8

Job security

3.2

Company culture

4.6

Promotions

3.2

Work satisfaction

Explore 4 Reviews and Ratings
Customer Support Analyst

Madurai,

Bangalore / Bengaluru

0-3 Yrs

Not Disclosed

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