Add office photos
i
Aptean
Compare
Filter interviews by
Aptean Customer Support Analyst Interview Questions and Answers
Aptean Customer Support Analyst Interview Experiences
2 interviews found
I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
(1 Question)
- Q1. Questions on SQL test
(1 Question)
- Q1. Questions on resume
Interview Preparation Tips
- C trouble shooting
they asked some queries and gave a topic to speak.
next sql and communication interview in company place.
if passed, given managerial round.
they asked about some troubleshoot issues , how to solve? and asked some questions based on resume and gave a conversation of a customer and an employee regarding a product in usa accent and asked to note down all points and asked some questions. They ask some reasoning questions. and my interview closed there
Selected
I applied via Referral and was interviewed before Aug 2023. There were 3 interview rounds.
Aptitude and logically questions
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced Customer Support analyst with a background in IT and strong problem-solving skills.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting software and hardware issues
Excellent communication skills and ability to handle difficult customers
Familiar with CRM systems and ticketing platforms
Certified in ITIL Foundation
- Q2. How do you handle irritated customers
- Ans.
I remain calm, listen actively, empathize with their situation, and work towards finding a solution.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation to show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
(2 Questions)
- Q1. What is your salary expectation
- Ans.
My salary expectation is based on my experience, skills, and the industry standard for this role.
Consider my years of experience in customer support
Research the average salary for Customer Support analysts in this industry
Factor in the cost of living in the area where the job is located
- Q2. Why do you want to join our company
- Ans.
I am impressed by your company's commitment to customer satisfaction and innovation in the industry.
I admire your company's reputation for excellent customer support
I am excited about the opportunity to contribute to a team that values innovation and growth
I believe that your company's values align with my own professional goals
Top trending discussions
Interview questions from similar companies
Senior Customer Service Executive Interview Questions & Answers
R Systems International
Anish Yadav
posted on 1 Dec 2024
Selected
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. Document verification
(2 Questions)
- Q1. Introduction about me and my experience.
- Q2. Knowledge of shortcut keys.
Interview Preparation Tips
- Knowledge Management
- Test Complete
- Computer Skills
I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.
There were 50 questions about Computer Networks.
(3 Questions)
- Q1. It was Technical Interview 1
- Q2. Question on Data communication.
- Q3. Diff between DBMS and Excel.
- Ans.
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.
DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.
DBMS supports complex queries a...
(2 Questions)
- Q1. Technical Round 2
- Q2. Questions on SQL , Oops etc.
(1 Question)
- Q1. Atlast HR round.
Interview Preparation Tips
Skills evaluated in this interview
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
Customer Care Executive Interview Questions & Answers
R Systems International
Anonymous
posted on 15 Dec 2023
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.
(1 Question)
- Q1. Colleagues are not good
(2 Questions)
- Q1. About yourself brief introduction
- Q2. About yourself brief description
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Java, OS, Network, Database all these areas has been covered in the interview
Aptean Interview FAQs
Tell us how to improve this page.
Aptean Interviews By Designations
- Aptean Associate Software Engineer Interview Questions
- Aptean Associate Engineer Interview Questions
- Aptean Associate Software Developer Interview Questions
- Aptean Customer Support Analyst Interview Questions
- Aptean Engineer- Customer Support Interview Questions
- Aptean QA Engineer Interview Questions
- Aptean Software Developer Interview Questions
- Aptean Software Engineer Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Show more
Aptean Customer Support Analyst Interview Process
based on 3 interviews
Interview experience
Interview Questions from Similar Companies
Fast track your campus placements
Aptean Customer Support Analyst Reviews and Ratings
based on 4 reviews
Rating in categories
|
QA Engineer
96
salaries
|  ₹5.7 L/yr - ₹11 L/yr |
|
Software Engineer
73
salaries
| ₹3.2 L/yr - ₹12 L/yr |
|
Engineer- Customer Support
49
salaries
| ₹7 L/yr - ₹13.5 L/yr |
|
Development Engineer
48
salaries
| ₹5.3 L/yr - ₹13 L/yr |
|
Associate Engineer
47
salaries
| ₹5.3 L/yr - ₹9 L/yr |
Ramco Systems
TCS
Infosys
Wipro
- Home >
- Interviews >
- Aptean Interview Questions >
- Aptean Customer Support Analyst Interview Questions
