Aptean Customer Support Analyst Interview Questions and Answers

Q1. Questions on SQL test
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Q1. Questions on resume
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Aptitude and logically questions

Q1. Tell me about yourself
Ans. 
Experienced Customer Support analyst with a background in IT and strong problem-solving skills.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting software and hardware issues

• Excellent communication skills and ability to handle difficult customers

• Familiar with CRM systems and ticketing platforms

• Certified in ITIL Foundation
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Q2. How do you handle irritated customers
Ans. 
I remain calm, listen actively, empathize with their situation, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation to show understanding

• Apologize for any inconvenience caused

• Work towards finding a solution that satisfies the customer
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Q1. What is your salary expectation
Ans. 
My salary expectation is based on my experience, skills, and the industry standard for this role.
• Consider my years of experience in customer support

• Research the average salary for Customer Support analysts in this industry

• Factor in the cost of living in the area where the job is located
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Q2. Why do you want to join our company
Ans. 
I am impressed by your company's commitment to customer satisfaction and innovation in the industry.
• I admire your company's reputation for excellent customer support

• I am excited about the opportunity to contribute to a team that values innovation and growth

• I believe that your company's values align with my own professional goals
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