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Aptean Customer Support Analyst Interview Questions and Answers
Aptean Customer Support Analyst Interview Experiences
2 interviews found
I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
(1 Question)
- Q1. Questions on SQL test
(1 Question)
- Q1. Questions on resume
Interview Preparation Tips
- C trouble shooting
they asked some queries and gave a topic to speak.
next sql and communication interview in company place.
if passed, given managerial round.
they asked about some troubleshoot issues , how to solve? and asked some questions based on resume and gave a conversation of a customer and an employee regarding a product in usa accent and asked to note down all points and asked some questions. They ask some reasoning questions. and my interview closed there
Selected
I applied via Referral and was interviewed before Aug 2023. There were 3 interview rounds.
Aptitude and logically questions
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced Customer Support analyst with a background in IT and strong problem-solving skills.
Over 5 years of experience in providing technical support to customers
Proficient in troubleshooting software and hardware issues
Excellent communication skills and ability to handle difficult customers
Familiar with CRM systems and ticketing platforms
Certified in ITIL Foundation
- Q2. How do you handle irritated customers
- Ans.
I remain calm, listen actively, empathize with their situation, and work towards finding a solution.
Remain calm and composed
Listen actively to understand their concerns
Empathize with their situation to show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
(2 Questions)
- Q1. What is your salary expectation
- Ans.
My salary expectation is based on my experience, skills, and the industry standard for this role.
Consider my years of experience in customer support
Research the average salary for Customer Support analysts in this industry
Factor in the cost of living in the area where the job is located
- Q2. Why do you want to join our company
- Ans.
I am impressed by your company's commitment to customer satisfaction and innovation in the industry.
I admire your company's reputation for excellent customer support
I am excited about the opportunity to contribute to a team that values innovation and growth
I believe that your company's values align with my own professional goals
Top trending discussions
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Senior Customer Service Executive Interview Questions & Answers
R Systems International
Anish Yadav
posted on 1 Dec 2024
Selected
I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about your self
- Q2. Document verification
(2 Questions)
- Q1. Introduction about me and my experience.
- Q2. Knowledge of shortcut keys.
Interview Preparation Tips
- Knowledge Management
- Test Complete
- Computer Skills
I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.
There were 50 questions about Computer Networks.
(3 Questions)
- Q1. It was Technical Interview 1
- Q2. Question on Data communication.
- Q3. Diff between DBMS and Excel.
- Ans.
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.
DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.
DBMS supports complex queries a...
(2 Questions)
- Q1. Technical Round 2
- Q2. Questions on SQL , Oops etc.
(1 Question)
- Q1. Atlast HR round.
Interview Preparation Tips
Skills evaluated in this interview
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
Customer Care Executive Interview Questions & Answers
R Systems International
Anonymous
posted on 15 Dec 2023
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.
(1 Question)
- Q1. Colleagues are not good
(2 Questions)
- Q1. About yourself brief introduction
- Q2. About yourself brief description
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Java, OS, Network, Database all these areas has been covered in the interview
Engineer- Customer Support Interview Questions & Answers
EbixCash Limited
Anonymous
posted on 30 Dec 2021
Interview Questionnaire
2 Questions
- Q1. What is full form of mpls.
- Ans.
MPLS stands for Multiprotocol Label Switching.
MPLS is a protocol used in computer networks to improve the speed and efficiency of data transmission.
It operates at the network layer of the OSI model and is used to route packets based on labels instead of IP addresses.
MPLS allows for the creation of virtual private networks (VPNs) and traffic engineering.
It provides quality of service (QoS) capabilities by prioritizing c...
- Q2. Network layer working
- Ans.
The network layer is responsible for routing and forwarding data packets across different networks.
The network layer operates at the third layer of the OSI model.
It provides logical addressing and routing of data packets.
Network layer protocols include IP (Internet Protocol) and ICMP (Internet Control Message Protocol).
Routers are the primary devices that operate at the network layer.
Example: When you send an email fro...
Interview Preparation Tips
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
EbixCash Limited
Anonymous
posted on 12 Jul 2021
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. And i know telugu little bit so the interviewed me in telugu also
Aptean Interview FAQs
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Aptean Customer Support Analyst Interview Process
based on 3 interviews
Interview experience
Interview Questions from Similar Companies
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Aptean Customer Support Analyst Reviews and Ratings
based on 4 reviews
Rating in categories
|
QA Engineer
97
salaries
|  ₹6 L/yr - ₹11.1 L/yr |
|
Software Engineer
72
salaries
| ₹3.2 L/yr - ₹12 L/yr |
|
Associate Software Engineer
51
salaries
| ₹5 L/yr - ₹8.4 L/yr |
|
Associate Engineer
48
salaries
| ₹5.3 L/yr - ₹9 L/yr |
|
Development Engineer
47
salaries
| ₹5.3 L/yr - ₹13 L/yr |
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