American Express Relationship Manager Interview Questions and Answers

Q1. Walk me through you background
Ans. 
I have a strong background in finance and customer relationship management, with experience in managing high net worth clients.
• Bachelor's degree in Finance from XYZ University

• 5+ years of experience in financial services industry

• Managed portfolio of high net worth clients, increasing assets under management by 20%

• Strong track record of building and maintaining client relationships
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Q1. Can you describe your past experiences?
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Q1. Tell us about yourself
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Q2. Why did you leave your previous job?
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Q3. Explain briefly how did you manage your previous role
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Q4. What is the product that you sold mostly in your previous role as Relationship Manager?
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Q5. How did you manage Customer Expectations?
Ans. 
I manage customer expectations by setting clear goals, communicating effectively, and delivering on promises.
• I establish a clear understanding of what the customer wants and needs

• I communicate regularly and honestly about progress and any changes

• I underpromise and overdeliver to exceed expectations

• I handle any issues or concerns promptly and professionally

• I follow up after completion to ensure satisfaction and address ...read more
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Q6. What was your previous CTC ? What is your expected CTC ?
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Q1. Walk me through you background
Ans. 
I have a strong background in finance and customer relationship management, with experience in managing high net worth clients.
• Bachelor's degree in Finance from XYZ University

• 5+ years of experience in financial services industry

• Managed portfolio of high net worth clients, increasing assets under management by 20%

• Strong track record of building and maintaining client relationships
Answered by AI
Add your answer

Q1. Behavioral skills
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Basic questions like maths

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Q1. Tell us about yourself
Add your answer
Q2. Why did you leave your previous job?
Add your answer
Q3. Explain briefly how did you manage your previous role
Add your answer
Q4. What is the product that you sold mostly in your previous role as Relationship Manager?
Add your answer
Q5. How did you manage Customer Expectations?
Ans. 
I manage customer expectations by setting clear goals, communicating effectively, and delivering on promises.
• I establish a clear understanding of what the customer wants and needs

• I communicate regularly and honestly about progress and any changes

• I underpromise and overdeliver to exceed expectations

• I handle any issues or concerns promptly and professionally

• I follow up after completion to ensure satisfaction and address ...read more
Answered by AI
Add your answer
Q6. What was your previous CTC ? What is your expected CTC ?
Add your answer