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Amazon Senior Customer Service Associate Interview Questions and Answers
Amazon Senior Customer Service Associate Interview Experiences
2 interviews found
Selected
I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.
Think about a topic and answer
General English grammar
Email writing and typing speed
(1 Question)
- Q1. Salary Discussion
Interview Preparation Tips
Sharan Sneha
I applied via Company Website and was interviewed in Nov 2023. There were 4 interview rounds.
Grammer missing words
Cx issues chat handling
Voice assessment as per the query
Voice assessment as per the case and recording and versant
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
Aptitude test with typing.
(2 Questions)
- Q1. Why you want to work with Groupon?
- Q2. Last role where you face challenges?
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself.
- Q2. Situation based questions
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 1 May 2024
Selected
I applied via Referral
Just asked to talk about Global Warming
It's just to check our English knowledge.
(1 Question)
- Q1. It's so smooth, not asked many questions.
Interview Questionnaire
1 Question
- Q1. Only Self introduction
Interview Preparation Tips
But the work environment was really pathetic,no one helped us during our training,team managers were not cooperative
I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about youself
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Groupon
Muhammed azhar
posted on 14 Jun 2024
Selected
I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.
Asked about the advantages and disadvantages of online shopping
Language proficiency and other aptitude
(1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities
(1 Question)
- Q1. Salary discussions and further procedures
dinesh kumar
Aptitude includes time and distance 30 minutes
General topics for 15 minutes
(2 Questions)
- Q1. Previous experiences
- Q2. Experience about the customer satisfaction
- Ans.
I have extensive experience in ensuring customer satisfaction through effective communication and problem-solving.
Utilizing active listening skills to understand customer needs and concerns
Offering personalized solutions to address customer issues
Following up with customers to ensure their satisfaction
Handling escalated situations with empathy and professionalism
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Amazon Senior Customer Service Associate Reviews and Ratings
based on 26 reviews
Rating in categories
|
Customer Service Associate
4.2k
salaries
|  ₹0.6 L/yr - ₹5 L/yr |
|
Transaction Risk Investigator
3.1k
salaries
| ₹2.5 L/yr - ₹6.5 L/yr |
|
Associate
2.8k
salaries
| ₹0.8 L/yr - ₹6.8 L/yr |
|
Senior Associate
2.4k
salaries
| ₹2 L/yr - ₹10.1 L/yr |
|
Software Development Engineer
2k
salaries
| ₹19.1 L/yr - ₹33 L/yr |
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