Amazon is rated
4.0 out of 5 stars on
AmbitionBox, based on 26 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.0 out of 5 stars on
AmbitionBox, based on 26 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Senior Customer Service Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
26 reviews found
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Popular
Senior Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 May 2023
Likes
I like about Amazon working culture and jobs benefits and salary package
Dislikes
Nothing
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within Country, Travel Within City.
Senior Customer Service Associate in
Nagpur (working remotely)
Senior Customer Service Associate in
Work from home (working remotely)
Full Time
·
Strategic Management Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2022
Likes
Job security and benefits
Dislikes
Growth opportunities
Work Details
balanced
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Pune
Customer Service Operations Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 26 Oct 2021
Likes
A lot of politics groth is limited
Dislikes
A lot of politics no communication between manager and associate
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Service Associate in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 May 2022
Likes
Good to settle the career
Dislikes
Amazon loves their agents with plenty of gifts
Work Details
Flying 🐦 Bird
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Associate in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 30 Apr 2021
Likes
Overall good
Dislikes
salary is less compare to other companies
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Kolkata
Amazon Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Sep 2020
Likes
I love Amazon as it is one of the best companies and its policies are not only customer centric but at the same time is employees friendly.
Dislikes
There's nothing that I dislike about Amazon.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Pune
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 May 2021
Likes
Good work environment and support
Senior Customer Service Associate in
Hyderabad / Secunderabad
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Oct 2020
Likes
Work culture no pressure Managers are like ur friends
Dislikes
Nothing transport has been an issue
Work Details
Its really quite good place HR are always stand for ur support
Work timings: Flexible Timings
Senior Customer Service Associate in
Pune
Full Time
·
ABG Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 11 Aug 2019
Likes
Work culture is excellent in Amazon. Health insurance and medical facility is good.
Dislikes
Very few opportunities for career growth (limited), Appraisal's offered are very less and there is stagnation after few step progress.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Kolkata
Full Time
·
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jun 2022
Likes
Amazing work environment with best staff support
Dislikes
Salary should be a bit more
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Hyderabad / Secunderabad
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 12 Sep 2018
Likes
The only good thing about Amazon is that they have many leaves, exceptions
Dislikes
Earlier Amazon was a very good place to work, but ever since they started hiring managers from B schools and IT schools, the management became worst. Amazon managers are very good at making the process more complex. They make it so complex that they start to simplify again and the cycle continues. In the process of simplifying, associates are taking a hit. There is no job satisfaction, security. Salary is also very less compared to other companies....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Pune
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 31 Oct 2019
Overall Rating
Senior Customer Service Associate in
Hyderabad / Secunderabad
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 05 Apr 2019
Likes
Working environment.
Dislikes
No career growth. Frugality. No hike in Salary.
Work Details
Boring and shitty policies. Not Employee centric at all.
People also ask about Amazon's Senior Customer Service Associates
Is Amazon a good place to work for Senior Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 26 employee reviews, it's clear that most senior customer service associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.4, while skill development is rated the lowest amongst all factors at 3.7. Read reviews about company culture and skill development on AmbitionBox.
Does Amazon pay their Senior Customer Service Associates well?
According to AmbitionBox reviews, Amazon senior customer service associates rate their salary and benefits at 3.9 out of 5, based on 26 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Amazon's senior customer service associates salaries here and to read reviews specifically about salary and benefits at Amazon for senior customer service associates, click here.
How is the work culture at Amazon for Senior Customer Service Associates?
Work culture at Amazon for senior customer service associates is rated 4.4 out of 5 by 26 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for senior customer service associates, click here.
How is the job security at Amazon for Senior Customer Service Associates?
Based on 26 reviews on AmbitionBox, Amazon's senior customer service associates rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Amazon for senior customer service associates, click here.
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