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CS stands for Customer Success, which focuses on ensuring customers achieve their desired outcomes while using a product or service.
CS involves building strong relationships with customers
CS teams often provide support, training, and guidance to customers
CS metrics may include customer satisfaction, retention rates, and upsell opportunities
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Experienced CCE Executive with a strong background in customer service and team management.
Over 5 years of experience in customer service roles
Managed a team of 15 customer service representatives
Implemented new customer service strategies that improved customer satisfaction by 20%
Proficient in CRM software and data analysis tools
I expect the organization to provide a supportive work environment, opportunities for growth, and clear communication.
Supportive work environment with a positive company culture
Opportunities for professional growth and advancement
Clear communication from leadership regarding goals and expectations
I applied via Walk-in and was interviewed in Jul 2023. There was 1 interview round.
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posted on 14 Aug 2024
I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.
I was approached by the company for the job of customer service executive last week. So I went there for an interview. At other companies, the first round is taken on one by one basis. But to my surprise, the interviewer named Preeti Doshi called all the 20 candidates in one room and started taking our introductions. I have never seen this kind of interview anywhere before. Now comes the most important part, those candidates including me who said that they where preparing for government exams earlier in their life, got rejected on the spot. The interviewer didn't even consider that we no longer have the age of appearing for government exams anymore. Based upon our history of preparing and appearing for government exams, she rejected us. She didn't even consider our communication skills and other skills relevant for the job. Before going for the interview, I also confirmed with the HR regarding this. But she said that merely appearing for government exams in the past won't create any issue in the hiring process. But in the interview, we observed just the opposite. We were not even allowed to proceed to the second round.
posted on 11 May 2023
I applied via Referral
I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.
I applied via Recruitment Consulltant and was interviewed in Jun 2022. There were 3 interview rounds.
Need to clear aptitude test
I applied via LinkedIn and was interviewed in Nov 2021. There were 2 interview rounds.
Group interview including questions about work, education and location.
I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.
I applied via Referral and was interviewed in Sep 2021. There were 4 interview rounds.
based on 1 interview
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