Alteryx Engineer- Customer Support Interview Questions and Answers

Q1. Hello good morning what is your name
Ans. Hi mam my name is Naseem
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Q2. Which your experience
Ans. My experience in 12 years and 6 months
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Q3. Which jaboul in expected
Ans. I am tele calling job interested vice process and customer support
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Q4. Telecalling job roll in main skills
Ans. Telecalling first important listening skills and customer handling customer good talking to with me
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Q5. How we are the handling talk to customers
Ans. 
We handle customer interactions through various channels and prioritize effective communication.
• We have a dedicated customer support team that is trained to handle customer inquiries and concerns.

• We use multiple communication channels such as phone, email, and live chat to interact with customers.

• We prioritize active listening and empathy to understand customer needs and provide appropriate solutions.

• We maintain a know...read more
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Q1. Self introduction
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Q2. Self introduction
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Q3. Personal details
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Q4. Personal details
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Q1. Education family background
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Q2. Education family background
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Q3. Personal information
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Q1. Story reading and writing
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Q2. Graping information
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Q1. Code Speed type
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Q2. Having good attitude
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal
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Q1. Some quizzes about situation customer faces while ordering
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Group discussion, or GD, is used by companies, universities, and other organizations to evaluate a candidate’s soft skills. The GD evaluates a candidate’s skills, such as interaction, time management, authoritativeness, critical thinking, intuition, listening skills, etc.

Q1. What scripting language do you know?
Ans. 
I am proficient in JavaScript, Python, and Ruby scripting languages.
• JavaScript is commonly used for web development and can be used for both client-side and server-side scripting.

• Python is known for its simplicity and readability, making it a popular choice for scripting and automation tasks.

• Ruby is often used for web development and automation, with a focus on developer productivity.
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Q2. What tools have you used to manage a remote team?
Ans. 
I have used tools like Slack, Zoom, Trello, and Google Docs to manage a remote team effectively.
• Slack for communication and quick updates

• Zoom for virtual meetings and video calls

• Trello for task management and tracking progress

• Google Docs for collaborative document editing
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Q3. What programming languages do you know?
Ans. 
I am proficient in Java, Python, and SQL.
• Java

• Python

• SQL
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Q4. What is your strengths ?
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Q5. How did you get this interview?
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Q6. When was this interview?
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Q7. How difficult was the interview?
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Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
Ans. 
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
Ans. 
Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
Ans. 
BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Solve customer problems

Solving the customer's problem and getting a good review for the company and be friendly with the people who order from it in future

First listen to the problems of the planet, what it wants and what it does not want, work accordingly.

Understanding each other and conveying your message to them well and working well in a team

Q1. Introduce yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Why Customer Service?
Ans. 
I am passionate about helping others and enjoy problem-solving.
• I enjoy interacting with people and providing assistance.

• I find satisfaction in resolving issues and making customers happy.

• I believe in the importance of building strong relationships with customers.

• I have a natural ability to empathize and understand the needs of others.
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Q1. Tell me About Policybazaar
Ans. 
Policybazaar is an online platform that helps customers compare and buy insurance policies from various companies.
• Policybazaar offers a wide range of insurance products including health, life, car, and travel insurance.

• Customers can compare different insurance plans based on coverage, premium, and other features before making a purchase.

• The platform provides a convenient and transparent way for customers to buy insuran...read more
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Q2. How to deal with angry customers?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand their concerns.

• Empathize with their situation and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address their issue.

• Follow up to ensure the problem has been resolved to their satisfaction
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Q1. No question only typing speed
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