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I applied via Approached by Company and was interviewed in Jan 2024. There was 1 interview round.
An IP address is a unique numerical label assigned to each device connected to a computer network.
IP address stands for Internet Protocol address.
It is used to identify and locate devices on a network.
IP addresses can be either IPv4 (32-bit) or IPv6 (128-bit) format.
IPv4 example: 192.168.0.1
IPv6 example: 2001:0db8:85a3:0000:0000:8a2e:0370:7334
Routers connect multiple networks and determine the best path for data packets, while switches connect devices within a network.
Routers operate at the network layer (Layer 3) of the OSI model, while switches operate at the data link layer (Layer 2).
Routers use IP addresses to forward packets between networks, while switches use MAC addresses to forward packets within a network.
Routers can connect different types of net...
DHCP (Dynamic Host Configuration Protocol) is a network protocol that enables devices to obtain IP addresses and other network configuration settings automatically.
DHCP is used to assign IP addresses dynamically to devices on a network.
It allows devices to request and obtain IP addresses, subnet masks, default gateways, and DNS server addresses.
DHCP operates on a client-server model, where DHCP servers manage and distr...
The OSI model does not include any Leary.
The OSI model is a conceptual framework that defines the functions of a network protocol.
It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.
None of these layers include any reference to Leary.
Leary is not a term or concept associated with the OSI model.
The OSI model is a conceptual framework that standardizes the functions of a communication system into seven layers.
The Physical layer is responsible for the physical transmission of data.
The Data Link layer provides error-free transmission of data frames between nodes on a network.
The Network layer handles routing and logical addressing.
The Transport layer ensures reliable delivery of data between end systems.
The Sess...
FQDN stands for Fully Qualified Domain Name.
FQDN is a complete and unique address that specifies the exact location of a domain on the internet.
It consists of the host name, domain name, and top-level domain (TLD).
For example, www.example.com is an FQDN where 'www' is the host name, 'example' is the domain name, and 'com' is the TLD.
I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.
OST and PST are file formats used by Microsoft Outlook to store email data locally on a user's computer.
OST (Offline Storage Table) is a file format used by Outlook to store a copy of mailbox data on the local computer.
PST (Personal Storage Table) is a file format used by Outlook to store email messages, contacts, calendar items, and other data locally.
OST files are typically used for Exchange accounts to allow offline...
DHCP is a network protocol that assigns IP addresses to devices on a network, while DNS translates domain names to IP addresses.
DHCP stands for Dynamic Host Configuration Protocol
DHCP automatically assigns IP addresses to devices on a network
DNS stands for Domain Name System
DNS translates domain names (e.g. www.google.com) to IP addresses (e.g. 172.217.3.206)
I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.
Active Directory is a directory service developed by Microsoft that stores information about network resources and enables centralized management.
Active Directory is used to manage and organize users, computers, and other network resources in a Windows domain.
It provides a hierarchical structure for organizing objects, such as users, groups, and computers.
Active Directory enables centralized authentication and authoriz...
DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.
DHCP is used to manage and distribute IP addresses in a network.
It allows devices to obtain IP addresses dynamically instead of manually configuring them.
DHCP also provides additional network configuration information like subnet mask, default gateway, and DNS server addresses.
It...
Default gateway is the IP address of the router that connects a local network to the internet.
Default gateway is a network device that acts as an access point for traffic between the local network and the internet.
It is usually the IP address of the router that connects the local network to the internet.
All outgoing traffic from the local network is sent to the default gateway for further routing.
Default gateway allows...
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posted on 15 Oct 2024
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)
Gain experience in troubleshooting complex technical issues
Lead projects to improve efficiency and productivity in the IT department
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
DHCP assigns IP addresses to devices on a network
It also provides other network configuration information such as subnet mask and default gateway
DHCP servers lease IP addresses to devices for a specific period of time
DHCP helps in reducing manual configuration errors
To boot a new laptop, you need to press the power button and wait for the operating system to load.
Press the power button to turn on the laptop
Wait for the manufacturer's logo to appear on the screen
The operating system will start loading
Enter any necessary login credentials if prompted
I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.
posted on 24 Aug 2024
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
Shared printer is connected to a single computer and shared over a network
Network printer is directly connected to the network
Shared printer requires the host computer to be turned on for printing
Network printer can be accessed by multiple users without relying on a single computer
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures
Resolving software issues like operating system errors, application crashes, and driver conflicts
Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
Check for any recent software installations or updates that may have caused conflicts
Look for any hardware issues such as overheating or faulty components
Check system logs for any error messages that may indicate a corrupt system file
Consider running diagnostic tests to identify the root cause of the restarts
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
Discover: Identify the current state of IT operations
Observe: Monitor and analyze the performance and issues
Rationalize: Evaluate and prioritize improvements
Automate: Implement automation to streamline processes
The latest OS is Windows 11, released by Microsoft in October 2021.
Windows 11 is the latest operating system released by Microsoft
It was officially released in October 2021
Windows 11 comes with new features like a redesigned Start menu and Taskbar
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
I have X years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Familiar with operating systems such as Windows and MacOS
Excellent communication
As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
Provide technical support to end users
Troubleshoot hardware and software issues
Install, configure, and maintain IT systems
Ensure security and compliance with IT policies
Document and track technical issues and resolutions
I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.
Medium to hard question.
One is easy problem another one medium problem.
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
Strong problem-solving skills
Excellent communication skills
Ability to work well under pressure
Attention to detail
Experience with various operating systems and software applications
posted on 14 Nov 2024
I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
Over 5 years of experience in providing desktop support to end users
Proficient in diagnosing and resolving hardware and software issues
Skilled in setting up and configuring desktops, laptops, and peripherals
Excellent customer service and communication skills
Certified in CompTIA A+ and Mic...
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
Discover: Device sends a broadcast message to discover DHCP servers on the network
Offer: DHCP server responds with an IP address offer to the device
Request: Device requests the offered IP address from the DHCP server
Acknowledge: DHCP server acknowledges the request and assigns the IP addr
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
An incident is a disruption to normal operation that requires immediate attention to restore service.
A service request is a formal request from a user for information, advice, a standard change, or access to a service.
Examples: Incident -
The outlook file responsible for taking backup is the PST file.
PST file stores emails, contacts, calendar events, and other data in Outlook.
Users can manually backup their PST file by exporting it from Outlook.
Third-party backup software can also be used to automatically backup the PST file.
SMTP - 25, POP - 110, IMAP - 143
SMTP uses port 25 for sending emails
POP uses port 110 for receiving emails
IMAP uses port 143 for accessing emails
I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.
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Desktop Support Engineer
183
salaries
| ₹1.4 L/yr - ₹2.2 L/yr |
Technical Support Engineer
10
salaries
| ₹1.7 L/yr - ₹2.2 L/yr |
Desktop Support Engineer L1
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| ₹1.5 L/yr - ₹2 L/yr |
Desktop Support Engineer 1
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| ₹1.6 L/yr - ₹2.4 L/yr |
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| ₹1.8 L/yr - ₹2.2 L/yr |
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