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Admins computer and network solutions provider Desktop Support Engineer Interview Questions, Process, and Tips

Updated 8 Feb 2024

Top Admins computer and network solutions provider Desktop Support Engineer Interview Questions and Answers

  • Q1. The OSI model has seven layers, as shown in Table 5.1. The layers may be listed in top-to-bottom or bottom-to-top order. Using the latter, they are Physical, Data Link, N ...read more
  • Q2. What is different between router and switch
  • Q3. How many Leary are in osi
View all 11 questions

Admins computer and network solutions provider Desktop Support Engineer Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Desktop Support Engineer 

(6 Questions)

  • Q1. What is IP address
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address.

    • It is used to identify and locate devices on a network.

    • IP addresses can be either IPv4 (32-bit) or IPv6 (128-bit) format.

    • IPv4 example: 192.168.0.1

    • IPv6 example: 2001:0db8:85a3:0000:0000:8a2e:0370:7334

  • Answered by AI
  • Q2. What is different between router and switch
  • Ans. 

    Routers connect multiple networks and determine the best path for data packets, while switches connect devices within a network.

    • Routers operate at the network layer (Layer 3) of the OSI model, while switches operate at the data link layer (Layer 2).

    • Routers use IP addresses to forward packets between networks, while switches use MAC addresses to forward packets within a network.

    • Routers can connect different types of net...

  • Answered by AI
  • Q3. What's DHCP protocol
  • Ans. 

    DHCP (Dynamic Host Configuration Protocol) is a network protocol that enables devices to obtain IP addresses and other network configuration settings automatically.

    • DHCP is used to assign IP addresses dynamically to devices on a network.

    • It allows devices to request and obtain IP addresses, subnet masks, default gateways, and DNS server addresses.

    • DHCP operates on a client-server model, where DHCP servers manage and distr...

  • Answered by AI
  • Q4. How many Leary are in osi
  • Ans. 

    The OSI model does not include any Leary.

    • The OSI model is a conceptual framework that defines the functions of a network protocol.

    • It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • None of these layers include any reference to Leary.

    • Leary is not a term or concept associated with the OSI model.

  • Answered by AI
  • Q5. The OSI model has seven layers, as shown in Table 5.1. The layers may be listed in top-to-bottom or bottom-to-top order. Using the latter, they are Physical, Data Link, Network, Transport, Session, Present...
  • Ans. 

    The OSI model is a conceptual framework that standardizes the functions of a communication system into seven layers.

    • The Physical layer is responsible for the physical transmission of data.

    • The Data Link layer provides error-free transmission of data frames between nodes on a network.

    • The Network layer handles routing and logical addressing.

    • The Transport layer ensures reliable delivery of data between end systems.

    • The Sess...

  • Answered by AI
  • Q6. What is FQDN an
  • Ans. 

    FQDN stands for Fully Qualified Domain Name.

    • FQDN is a complete and unique address that specifies the exact location of a domain on the internet.

    • It consists of the host name, domain name, and top-level domain (TLD).

    • For example, www.example.com is an FQDN where 'www' is the host name, 'example' is the domain name, and 'com' is the TLD.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Admins computer and network solutions provider Desktop Support Engineer interview:
  • DHCP
  • DNS
  • Active Directory
  • Windows Installation
  • Networking Protocols
Interview preparation tips for other job seekers - Work in IT and make your career 'IT is best' but if you want a job in IT, work hard and get new knowledge about IT.

Skills evaluated in this interview

Desktop Support Engineer Interview Questions & Answers

user image Dhaneshwar Darwante

posted on 12 Oct 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is OST and PST in Outlook
  • Ans. 

    OST and PST are file formats used by Microsoft Outlook to store email data locally on a user's computer.

    • OST (Offline Storage Table) is a file format used by Outlook to store a copy of mailbox data on the local computer.

    • PST (Personal Storage Table) is a file format used by Outlook to store email messages, contacts, calendar items, and other data locally.

    • OST files are typically used for Exchange accounts to allow offline...

  • Answered by AI
  • Q2. What is DHCP and DNS
  • Ans. 

    DHCP is a network protocol that assigns IP addresses to devices on a network, while DNS translates domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP automatically assigns IP addresses to devices on a network

    • DNS stands for Domain Name System

    • DNS translates domain names (e.g. www.google.com) to IP addresses (e.g. 172.217.3.206)

  • Answered by AI

Skills evaluated in this interview

Desktop Support Engineer Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IP ... read more
asked in HCLTech
Q2. Diffrence between router and switch? Differnce between TCP AND UD ... read more
Q3. 1) What is Difference between shared printer and network printer?
asked in HCLTech
Q4. What is outlook?, how to configure outlook?
asked in Wipro
Q5. How to rectify data recovery, dual monitor connection
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is active directory
  • Ans. 

    Active Directory is a directory service developed by Microsoft that stores information about network resources and enables centralized management.

    • Active Directory is used to manage and organize users, computers, and other network resources in a Windows domain.

    • It provides a hierarchical structure for organizing objects, such as users, groups, and computers.

    • Active Directory enables centralized authentication and authoriz...

  • Answered by AI
  • Q2. What is dhcp? .....
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP is used to manage and distribute IP addresses in a network.

    • It allows devices to obtain IP addresses dynamically instead of manually configuring them.

    • DHCP also provides additional network configuration information like subnet mask, default gateway, and DNS server addresses.

    • It...

  • Answered by AI
  • Q3. What is default gateway
  • Ans. 

    Default gateway is the IP address of the router that connects a local network to the internet.

    • Default gateway is a network device that acts as an access point for traffic between the local network and the internet.

    • It is usually the IP address of the router that connects the local network to the internet.

    • All outgoing traffic from the local network is sent to the default gateway for further routing.

    • Default gateway allows...

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Name & bio & education
  • Q2. Future goals & achievements.
  • Ans. 

    My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

    • Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

    • Gain experience in troubleshooting complex technical issues

    • Lead projects to improve efficiency and productivity in the IT department

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is dhcp ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • DHCP assigns IP addresses to devices on a network

    • It also provides other network configuration information such as subnet mask and default gateway

    • DHCP servers lease IP addresses to devices for a specific period of time

    • DHCP helps in reducing manual configuration errors

  • Answered by AI
  • Q2. How to boot a new laptop
  • Ans. 

    To boot a new laptop, you need to press the power button and wait for the operating system to load.

    • Press the power button to turn on the laptop

    • Wait for the manufacturer's logo to appear on the screen

    • The operating system will start loading

    • Enter any necessary login credentials if prompted

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Networking question about class a - e
  • Q2. Tricky question about topology

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Veer Bahadur Singh Purvanchal University (VBSPU) and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Desktop support related
  • Q2. Technical related questions
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
No response
Round 1 - HR 

(5 Questions)

  • Q1. What is difference between share printer and network printer?
  • Ans. 

    A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.

    • Shared printer is connected to a single computer and shared over a network

    • Network printer is directly connected to the network

    • Shared printer requires the host computer to be turned on for printing

    • Network printer can be accessed by multiple users without relying on a single computer

  • Answered by AI
  • Q2. What is technical issues on desktop support engineer?
  • Ans. 

    Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.

    • Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

    • Resolving software issues like operating system errors, application crashes, and driver conflicts

    • Providing support for network connectivity issues, printer problems, and peripheral device malfunctio

  • Answered by AI
  • Q3. Is system is restart multiple times what was the issue?
  • Ans. 

    The issue could be due to a hardware problem, software conflict, or a corrupt system file.

    • Check for any recent software installations or updates that may have caused conflicts

    • Look for any hardware issues such as overheating or faulty components

    • Check system logs for any error messages that may indicate a corrupt system file

    • Consider running diagnostic tests to identify the root cause of the restarts

  • Answered by AI
  • Q4. What is Dora process?
  • Ans. 

    DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.

    • Discover: Identify the current state of IT operations

    • Observe: Monitor and analyze the performance and issues

    • Rationalize: Evaluate and prioritize improvements

    • Automate: Implement automation to streamline processes

  • Answered by AI
  • Q5. What is the latest OS?
  • Ans. 

    The latest OS is Windows 11, released by Microsoft in October 2021.

    • Windows 11 is the latest operating system released by Microsoft

    • It was officially released in October 2021

    • Windows 11 comes with new features like a redesigned Start menu and Taskbar

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Really a very meaningful question send by hr to me for my better future thanks

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Introduction your self.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • I have X years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Familiar with operating systems such as Windows and MacOS

    • Excellent communication

  • Answered by AI
  • Q2. Tell me about your role and responsibilities
  • Ans. 

    As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.

    • Provide technical support to end users

    • Troubleshoot hardware and software issues

    • Install, configure, and maintain IT systems

    • Ensure security and compliance with IT policies

    • Document and track technical issues and resolutions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your self well.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Medium to hard question.

Round 3 - Coding Test 

One is easy problem another one medium problem.

Round 4 - HR 

(3 Questions)

  • Q1. Tell me about your self.
  • Q2. What is your project.
  • Q3. What is your stregth.
  • Ans. 

    My strength lies in my ability to troubleshoot technical issues efficiently and effectively.

    • Strong problem-solving skills

    • Excellent communication skills

    • Ability to work well under pressure

    • Attention to detail

    • Experience with various operating systems and software applications

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidents and gives answer very smartly.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Excellent customer service and communication skills

    • Certified in CompTIA A+ and Mic...

  • Answered by AI
  • Q2. What is your salary expectation?
Round 2 - Technical 

(4 Questions)

  • Q1. What is dora process.
  • Ans. 

    The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

    • Discover: Device sends a broadcast message to discover DHCP servers on the network

    • Offer: DHCP server responds with an IP address offer to the device

    • Request: Device requests the offered IP address from the DHCP server

    • Acknowledge: DHCP server acknowledges the request and assigns the IP addr

  • Answered by AI
  • Q2. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • An incident is a disruption to normal operation that requires immediate attention to restore service.

    • A service request is a formal request from a user for information, advice, a standard change, or access to a service.

    • Examples: Incident -

  • Answered by AI
  • Q3. Which outlook file is responsible for taking backup?
  • Ans. 

    The outlook file responsible for taking backup is the PST file.

    • PST file stores emails, contacts, calendar events, and other data in Outlook.

    • Users can manually backup their PST file by exporting it from Outlook.

    • Third-party backup software can also be used to automatically backup the PST file.

  • Answered by AI
  • Q4. What is port number of SMTP/POP/IMAP?
  • Ans. 

    SMTP - 25, POP - 110, IMAP - 143

    • SMTP uses port 25 for sending emails

    • POP uses port 110 for receiving emails

    • IMAP uses port 143 for accessing emails

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Desktop Support Engineer interview:
  • Office 365,
  • SLA
  • MS Outlook

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Sla,customer support ,azure,active directory

Admins computer and network solutions provider Interview FAQs

How many rounds are there in Admins computer and network solutions provider Desktop Support Engineer interview?
Admins computer and network solutions provider interview process usually has 1-2 rounds. The most common rounds in the Admins computer and network solutions provider interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Admins computer and network solutions provider Desktop Support Engineer interview?

Some of the top questions asked at the Admins computer and network solutions provider Desktop Support Engineer interview -

  1. The OSI model has seven layers, as shown in Table 5.1. The layers may be listed...read more
  2. What is different between router and swi...read more
  3. How many Leary are in ...read more

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Admins computer and network solutions provider Desktop Support Engineer Interview Process

based on 7 interviews

Interview experience

3.1
  
Average
View more
31% less than the average Desktop Support Engineer Salary in India
View more details

Admins computer and network solutions provider Desktop Support Engineer Reviews and Ratings

based on 23 reviews

4.4/5

Rating in categories

4.3

Skill development

4.1

Work-life balance

3.6

Salary

4.0

Job security

4.1

Company culture

3.7

Promotions

4.2

Work satisfaction

Explore 23 Reviews and Ratings
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