Accenture Critical Incident Manager Interview Questions and Answers

Q1. Briefing about my experience.
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Q2. What kind of work i used to do in last company?
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Q1. Questionnaire based on ITIL
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Q1. Negotiations regarding salary part
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Q1. Can you tell me about yourself?
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Q2. What do you know about the Order to Cash (O2C) process?
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Q1. How would you handle a situation in which you receive a difficult query or escalation from a customer?
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Q1. How did you enjoyed your college life? Who is your role model? What is costumer service? How long will you work here
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Q1. What Is your goal
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Q1. Can you introduce yourself
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I am a seasoned Change Manager with 10+ years of experience in leading organizational transformations.
• 10+ years of experience in change management

• Proven track record of successfully leading organizational transformations

• Strong communication and stakeholder management skills

• Experience in developing and implementing change management strategies

• Certified in change management methodologies such as Prosci or Kotter
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Q2. Tell me about your past change management experience.
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I have over 5 years of experience leading change management initiatives in various industries.
• Led a team in implementing a new software system for a large corporation, ensuring smooth transition and minimal disruption to operations

• Developed and executed communication plans to keep stakeholders informed and engaged throughout the change process

• Conducted training sessions to help employees adapt to new processes and tech...read more
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Q3. Exp with change readiness and assessment
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Experience with change readiness and assessment is essential for successful change management.
• Conducting change readiness assessments to identify potential barriers to change

• Developing strategies to address resistance and increase readiness

• Utilizing tools such as surveys, interviews, and focus groups to gather data on readiness

• Analyzing data to determine the level of readiness within the organization

• Creating action pla...read more
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Q4. Target size of the change impacted
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The target size of the change impacted varies depending on the scope and scale of the project.
• The target size of the change impacted can range from a small team within a department to an entire organization.

• It can also include external stakeholders such as customers or suppliers.

• The size of the change impacted may be measured in terms of the number of individuals affected, the departments involved, or the geographic lo...read more
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Q5. Process of Implementation of the change
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The process of implementing change involves planning, communication, training, and monitoring.
• Develop a detailed change management plan outlining the objectives, scope, timeline, and resources required.

• Communicate the change to all stakeholders, including employees, customers, and suppliers.

• Provide training and support to help individuals adapt to the new processes or systems.

• Monitor the implementation progress and mak...read more
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Q1. No question anything
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Q2. Not yet , came with bad feel
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Q1. No question anything
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Q1. Tell me about your self
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Q2. What's your hobby
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Q3. Strength and weekness
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Good test and need to practice before going to there

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Proven track record of exceeding targets and KPIs

• Skilled in managing a team and resolving customer issues efficiently
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Q2. What is accounting
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Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.
• Involves recording financial transactions

• Summarizing financial data in financial statements

• Analyzing financial information to make business decisions

• Reporting financial results to stakeholders

• Examples: preparing balance sheets, income statements, cash flow statements
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