Accenture Critical Incident Manager Interview Questions and Answers

Key aspects of incident management include preparation, response, recovery, and communication.

• Preparation involves creating a plan, identifying potential risks, and training staff.

• Response includes activating the plan, assessing the situation, and implementing necessary actions.

• Recovery focuses on restoring operations, evaluating the response, and making improvements for the future.

• Communication is crucial throughout t...read more

SLA timeline and steps during a Severity 1 issue in Critical Incident Management

• SLA timeline for Severity 1 issues is typically immediate response within minutes

• Steps include immediate notification of key stakeholders, escalation to senior management, and continuous updates until resolution

• Priority focus on restoring service as quickly as possible to minimize impact on users

• Regular communication with affected parties t

I have worked as a Critical Incident Manager, handling various high-stress situations and ensuring effective resolution.

• Managed critical incidents and emergencies, coordinating response efforts and ensuring timely resolution

• Developed and implemented incident response plans to minimize impact and ensure business continuity

• Collaborated with cross-functional teams, including IT, security, and operations, to address incide...read more