Accenture Critical Incident Manager Interview Questions and Answers

Q1. Briefing about my experience.
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Q2. What kind of work i used to do in last company?
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Q1. Questionnaire based on ITIL
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Q1. Negotiations regarding salary part
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Q1. Can you tell me about yourself?
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Q2. What do you know about the Order to Cash (O2C) process?
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Q1. How would you handle a situation in which you receive a difficult query or escalation from a customer?
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There are just a few logical and reasoning questions, and the second part of the test pertains to English proficiency.

Q1. Basic Introduction
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Q2. What provokes you to leave your previous organisation.
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Lack of growth opportunities and stagnant work environment.
• Limited opportunities for career advancement

• Feeling of being undervalued or unappreciated

• Stagnant work environment with no new challenges or learning opportunities
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Q1. Basic introduction
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Q2. What projects have you previously worked on?
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I have worked on various projects including implementing quality assurance processes, conducting test cases, and analyzing data.
• Implemented quality assurance processes to ensure product quality

• Conducted test cases to identify bugs and issues

• Analyzed data to improve product performance

• Worked on projects in industries such as software development and healthcare
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Q3. What are the biggest challenges you faced in your previous organisation?
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Some of the biggest challenges I faced in my previous organization included managing tight deadlines, resolving conflicts within teams, and adapting to changing project requirements.
• Managing tight deadlines for multiple projects simultaneously

• Resolving conflicts within teams and promoting effective communication

• Adapting to changing project requirements and priorities
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Q4. What is a pivot table, and what is its significance in quality ?
Ans. 
A pivot table is a data processing tool used to summarize, analyze, and present large amounts of data in a structured format.
• Pivot tables allow users to rearrange and summarize data from a spreadsheet or database table to analyze trends and patterns.

• They help in identifying relationships between different data points and making data-driven decisions.

• Pivot tables can be used to calculate averages, sums, counts, and othe...read more
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Q5. What are the seven tools of quality?
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The seven tools of quality are a set of techniques used for quality control and improvement in manufacturing and service industries.
• Check sheet: Used for collecting and analyzing data, such as defects or errors.

• Control chart: Monitors process variation over time to identify trends or patterns.

• Histogram: Displays data distribution to identify patterns or outliers.

• Pareto chart: Helps prioritize issues by showing the most...read more
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Q6. What is the formula for calculating variance and error percentage based on the total number of samples?
Ans. 
The formula for calculating variance is the sum of squared differences between each data point and the mean, divided by the total number of samples. Error percentage is the absolute difference between the actual and predicted values, divided by the actual value, multiplied by 100.
• Variance = Σ((X - μ)²) / N, where X is each data point, μ is the mean, and N is the total number of samples

• Error percentage = |(Actual - Pred...read more
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Q7. What is your understanding of Root Cause Analysis (RCA), and why is it considered important?
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RCA is a systematic process used to identify the underlying causes of problems or issues in order to prevent their recurrence.
• RCA involves investigating an issue or problem to determine the root cause(s) rather than just addressing the symptoms.

• It helps in identifying systemic issues within processes or systems that may be contributing to the problem.

• RCA aims to prevent the recurrence of issues by addressing the root c...read more
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Q1. Can you introduce yourself
Ans. 
I am a seasoned Change Manager with 10+ years of experience in leading organizational transformations.
• 10+ years of experience in change management

• Proven track record of successfully leading organizational transformations

• Strong communication and stakeholder management skills

• Experience in developing and implementing change management strategies

• Certified in change management methodologies such as Prosci or Kotter
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Q2. Tell me about your past change management experience.
Ans. 
I have over 5 years of experience leading change management initiatives in various industries.
• Led a team in implementing a new software system for a large corporation, ensuring smooth transition and minimal disruption to operations

• Developed and executed communication plans to keep stakeholders informed and engaged throughout the change process

• Conducted training sessions to help employees adapt to new processes and tech...read more
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Q3. Exp with change readiness and assessment
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Experience with change readiness and assessment is essential for successful change management.
• Conducting change readiness assessments to identify potential barriers to change

• Developing strategies to address resistance and increase readiness

• Utilizing tools such as surveys, interviews, and focus groups to gather data on readiness

• Analyzing data to determine the level of readiness within the organization

• Creating action pla...read more
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Q4. Target size of the change impacted
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The target size of the change impacted varies depending on the scope and scale of the project.
• The target size of the change impacted can range from a small team within a department to an entire organization.

• It can also include external stakeholders such as customers or suppliers.

• The size of the change impacted may be measured in terms of the number of individuals affected, the departments involved, or the geographic lo...read more
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Q5. Process of Implementation of the change
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The process of implementing change involves planning, communication, training, and monitoring.
• Develop a detailed change management plan outlining the objectives, scope, timeline, and resources required.

• Communicate the change to all stakeholders, including employees, customers, and suppliers.

• Provide training and support to help individuals adapt to the new processes or systems.

• Monitor the implementation progress and mak...read more
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Q1. How many type of changes exist in ITIL, define them all with example
Ans. 
There are seven types of changes in ITIL: Standard, Emergency, Normal, Major, Minor, Service Request, and RFC.
• Standard Change: Pre-authorized change with low risk and impact, like adding a new user to a system.

• Emergency Change: Change required to resolve a major incident or implement a security patch immediately.

• Normal Change: Planned change that goes through the full change management process, like upgrading software.

• ...read more
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Q1. What did you do previous company?
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It was good 2 Questions asked

Q1. Find the count of rows in table using xpath.
Ans. 
Use XPath to find the count of rows in a table.
• Use the XPath expression 'count(//table//tr)' to find the count of rows in a table.

• Make sure to adjust the XPath expression based on the structure of the table in the HTML document.

• You can use browser developer tools to inspect the table and determine the appropriate XPath expression.
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Q2. On clicking the checkbox the value of checkbox should also be displayed
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Q3. There is an id in particular row example 123456, find the id and there are multiple pages you have to iterate through each page and print the value if available if not that print message the id not availab...read more
Ans. 
Iterate through multiple pages to find and print a specific id value
• Create a loop to iterate through each page

• Search for the id value on each page

• If the id is found, print the value, if not, print a message that the id is not available
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