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Accenture Customer Relation Officer Interview Questions and Answers

Updated 7 Jul 2022

Accenture Customer Relation Officer Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Reasoning, written email chat

Round 3 - HR 

(1 Question)

  • Q1. How did you sepen your last weekend

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be prepared and you need a spark be happy and positive try to be confirdent enough to analys the question and answer them properly

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Why do want to work for our company
  • Ans. I want to work in your company because to improve learn new more skills. And I want to show my skills how good I’m.
  • Answered Anonymously
  • Q2. What are your strength
  • Ans. Being curious and eagerness to know new things
  • Answered Anonymously
  • Q3. Tell about your self
  • Q4. I’m Pavithra. I’m from Hyderabad. I study degree bsc electrons. I’m good in helping someone how are in news

I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How is the main goal of building relation?
  • Ans. 

    The main goal of building relation is to establish trust and loyalty with customers.

    • Building strong relationships leads to customer retention and repeat business.

    • It helps in gaining valuable feedback and insights from customers.

    • It creates a positive brand image and enhances customer satisfaction.

    • It increases the likelihood of customers recommending the company to others.

    • Effective communication and personalized interact

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well enough. Be confident and stay calm when you speak

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self
  • Q2. Why do you hire our company
  • Ans. 

    We hired your company for its reputation for excellent customer service and innovative solutions.

    • Reputation for excellent customer service

    • Innovative solutions offered by your company

    • Positive feedback from other clients

  • Answered by AI
  • Q3. What is finance
  • Ans. 

    Finance is the management of money and investments.

    • Finance involves managing money, investments, and other financial assets.

    • It includes activities such as budgeting, saving, investing, and borrowing.

    • Finance is essential for individuals, businesses, and governments to make informed financial decisions.

    • Examples of finance include personal budgeting, corporate finance, and government fiscal policy.

  • Answered by AI
  • Q4. What is purchase returns
  • Ans. 

    Purchase returns refer to products that customers return to the seller for various reasons.

    • Purchase returns are products that customers return due to defects, damages, wrong items, or dissatisfaction.

    • They are usually accompanied by a return authorization process to ensure proper handling.

    • The seller may issue a refund, replacement, or credit for the returned items.

    • Examples include returning a damaged electronic device o

  • Answered by AI
  • Q5. What is your strength and weekness
  • Ans. 

    My strength is my ability to communicate effectively with customers and my weakness is that I can be overly detail-oriented at times.

    • Strength: Effective communication skills

    • Strength: Ability to build rapport with customers

    • Weakness: Being overly detail-oriented

    • Weakness: Striving for perfection in every task

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. About self and family background
  • Q2. Document verification
  • Q3. Background verification

Interview Preparation Tips

Interview preparation tips for other job seekers - All about self and documents verification and interview

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing as such. Overall experience was good

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.
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Accenture Interview FAQs

How many rounds are there in Accenture Customer Relation Officer interview?
Accenture interview process usually has 3 rounds. The most common rounds in the Accenture interview process are Resume Shortlist, Aptitude Test and HR.

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Accenture Customer Relation Officer Interview Process

based on 1 interview

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3
  
Average
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Accenture Customer Relation Officer Salary
based on 4 salaries
₹3 L/yr - ₹4 L/yr
31% more than the average Customer Relation Officer Salary in India
View more details

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based on 2 reviews

3.0/5

Rating in categories

3.0

Skill development

3.0

Work-life balance

2.0

Salary

3.5

Job security

3.0

Company culture

3.5

Promotions

2.5

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