Genpact Customer Relation Officer Interview Questions and Answers

We hired your company for its reputation for excellent customer service and innovative solutions.

• Reputation for excellent customer service

• Innovative solutions offered by your company

• Positive feedback from other clients

Finance is the management of money and investments.

• Finance involves managing money, investments, and other financial assets.

• It includes activities such as budgeting, saving, investing, and borrowing.

• Finance is essential for individuals, businesses, and governments to make informed financial decisions.

• Examples of finance include personal budgeting, corporate finance, and government fiscal policy.

Purchase returns refer to products that customers return to the seller for various reasons.

• Purchase returns are products that customers return due to defects, damages, wrong items, or dissatisfaction.

• They are usually accompanied by a return authorization process to ensure proper handling.

• The seller may issue a refund, replacement, or credit for the returned items.

• Examples include returning a damaged electronic device o

My strength is my ability to communicate effectively with customers and my weakness is that I can be overly detail-oriented at times.

• Strength: Effective communication skills

• Strength: Ability to build rapport with customers

• Weakness: Being overly detail-oriented

• Weakness: Striving for perfection in every task