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Genpact Customer Relation Officer Interview Questions and Answers
Genpact Customer Relation Officer Interview Experiences
1 interview found
I applied via campus placement at Siva Sivani Institute of Management, Secunderabad and was interviewed before Apr 2023. There was 1 interview round.
(4 Questions)
- Q1. Why do want to work for our company
- Ans. I want to work in your company because to improve learn new more skills. And I want to show my skills how good I’m.
- Q2. What are your strength
- Ans. Being curious and eagerness to know new things
- Q3. Tell about your self
- Q4. I’m Pavithra. I’m from Hyderabad. I study degree bsc electrons. I’m good in helping someone how are in news
Interview questions from similar companies
Selected
I applied via Company Website and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. About self and family background
- Q2. Document verification
- Q3. Background verification
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jun 2022. There were 3 interview rounds.
Reasoning, written email chat
(1 Question)
- Q1. How did you sepen your last weekend
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How is the main goal of building relation?
- Ans.
The main goal of building relation is to establish trust and loyalty with customers.
Building strong relationships leads to customer retention and repeat business.
It helps in gaining valuable feedback and insights from customers.
It creates a positive brand image and enhances customer satisfaction.
It increases the likelihood of customers recommending the company to others.
Effective communication and personalized interact
Interview Preparation Tips
Skills evaluated in this interview
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 3 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.
(5 Questions)
- Q1. What is ir strength s
- Ans.
Iam self learner I'm learning from My past mistakes
- Q2. Tell me about ur life
- Q3. What kind of role do u want
- Q4. What is ur qualification
- Q5. Are you intrested ratational shifts
- Ans.
Yes I'm intrested to ratational shifts
Interview Preparation Tips
Communication skills
Convencing with customer
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Harsh Saxena
(2 Questions)
- Q1. Where do you see yourself in 5 years
- Ans.
In 5 years, I see myself as a seasoned Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer service representatives
Implementing innovative strategies to improve customer satisfaction
Continuing to develop my skills and knowledge in customer service
Possibly pursuing further education or certifications in customer service management
- Q2. Why should we hire you
- Ans.
I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.
I have X years of experience in customer service roles
I am highly skilled in communication and problem-solving
I have received positive feedback from previous customers for my ability to resolve issues effectively
Interview Preparation Tips
Strictly advised to all of the fresher or experienced who things HCLtech is a good brad or company to start please don’t think
Like this at all I have an proven experience of 7 years with this company please do not get yourself attracted with the campus or the infrastructure all this is a trap to tune lot of futures it’s better to stay your own business or to join domestic companies or good brad but not HCLtech
Warning alert
(2 Questions)
- Q1. Which colour do you like and why?
- Q2. Why did you left previous job?
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and resolving issues efficiently
I am a strong communicator and problem-solver
I am committed to providing excellent service and building positive relationships with customers
- Q2. Tell about our company?
- Ans.
Our company is a leading provider of customer service solutions in the retail industry.
Founded in 2005
Headquartered in New York City
Specializes in providing personalized customer service experiences
Works with top retail brands such as Macy's and Nordstrom
Interview Preparation Tips
Selected
I applied via Job Portal and was interviewed in May 2024. There were 3 interview rounds.
Speak about any of your interested for 2 minutes
(1 Question)
- Q1. Questions from CV
(1 Question)
- Q1. Salary Discussion
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Genpact Customer Relation Officer Reviews and Ratings
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