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Orcapod Consulting Services Customer Relation Officer Interview Questions and Answers

Updated 20 Jul 2022

Orcapod Consulting Services Customer Relation Officer Interview Experiences

2 interviews found

I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Aptitude is sequence of numbers .
Arethmic progression , Geometric progression and general forumla is called aptitude

Round 3 - HR 

(4 Questions)

  • Q1. What is a customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone,...

  • Answered by AI
  • Q2. How can u manage if customer irritate u ?
  • Ans. 

    I would remain calm and professional, actively listen to the customer's concerns, empathize with their frustration, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively to the customer's concerns

    • Empathize with their frustration

    • Avoid taking their irritations personally

    • Find a solution to their problem

    • Maintain professionalism throughout the interaction

  • Answered by AI
  • Q3. How can u maintain relation ship with external and internal ?
  • Ans. 

    To maintain relationships with external and internal stakeholders, effective communication, active listening, and regular engagement are key.

    • Establish open lines of communication with external clients and internal colleagues

    • Respond promptly to inquiries and concerns

    • Actively listen to understand their needs and expectations

    • Regularly engage with them through meetings, emails, or phone calls

    • Provide timely updates and feed...

  • Answered by AI
  • Q4. How can u comminucate Customer
  • Ans. 

    To communicate with customers effectively, I use various channels such as phone calls, emails, live chat, and social media.

    • Use active listening skills to understand customer needs and concerns

    • Provide clear and concise information

    • Be empathetic and show understanding

    • Tailor communication style to suit the customer's preferences

    • Offer multiple communication channels for convenience

    • Respond promptly and professionally

    • Use posi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Orcapod Consulting Services Customer Relation Officer interview:
  • Customer Relationship
Interview preparation tips for other job seekers - Customer relation excutive
I should involve in progress of sales , customer service, business development, recurting & marketing.
I should responsible for making phone calls, web chats & mail
I should maintain good communication with customer .

I applied via Company Website and was interviewed in Jun 2022. There was 0 interview round.

Interview Preparation Tips

Topics to prepare for Orcapod Consulting Services Customer Relation Officer interview:
  • Customer Relationship
Interview preparation tips for other job seekers - Customer relation , l should involved in the process of sale, customer service , business development, recruiting, marketing

Customer Relation Officer Interview Questions Asked at Other Companies

Q1. What are the languages you know?
asked in JSW Paints
Q2. Why Paint? Why sales? What do you know about paint industry
Q3. How would you upsell and cross sell a product
Q4. How can u maintain relation ship with external and internal ?
asked in Axis Sales
Q5. What is the pan? What is credit score? What is the credit report?

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

About yourself, experience

Round 3 - Technical 

(1 Question)

  • Q1. Software used, inventory
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sql db cache memory
  • Q2. Random but good to
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How to you do audit
  • Ans. 

    I conduct audits by thoroughly reviewing financial records, analyzing data, testing internal controls, and documenting findings.

    • Reviewing financial records to ensure accuracy and compliance

    • Analyzing data to identify any discrepancies or irregularities

    • Testing internal controls to assess effectiveness in preventing fraud or errors

    • Documenting findings and preparing audit reports for management

  • Answered by AI
  • Q2. Expectations from this role
  • Ans. 

    Expectations include leading projects, mentoring junior staff, and contributing to strategic decision-making.

    • Leading and managing projects from start to finish

    • Mentoring and developing junior staff members

    • Contributing to strategic decision-making processes

    • Demonstrating strong analytical and problem-solving skills

    • Excellent communication and interpersonal skills

    • Ability to work effectively in a team environment

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never lie in an interview
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question no deficult
Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Round 4 - One-on-one 

(1 Question)

  • Q1. Normal question related process
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Basics of tools
  • Q2. Moderate and logical

Interview Questionnaire 

4 Questions

  • Q1. What about yourself
  • Q2. Your education
  • Ans. 

    I have a Bachelor's degree in Business Administration.

    • Bachelor's degree in Business Administration from XYZ University

    • Specialized in Marketing and Management

    • Completed various courses in leadership and team management

    • Attended workshops on conflict resolution and communication skills

  • Answered by AI
  • Q3. Work experience
  • Q4. Last organisation salary packagr
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Regarding Subject knowledge and experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Complaince and previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be honest
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Past employer exp
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Orcapod Consulting Services Interview FAQs

How many rounds are there in Orcapod Consulting Services Customer Relation Officer interview?
Orcapod Consulting Services interview process usually has 3 rounds. The most common rounds in the Orcapod Consulting Services interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in Orcapod Consulting Services Customer Relation Officer interview?

Some of the top questions asked at the Orcapod Consulting Services Customer Relation Officer interview -

  1. How can u maintain relation ship with external and interna...read more
  2. How can u manage if customer irritate ...read more
  3. What is a customer servi...read more

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