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Orcapod Consulting Services Customer Relation Officer Interview Questions and Answers

Updated 20 Jul 2022

Orcapod Consulting Services Customer Relation Officer Interview Experiences

2 interviews found

I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude is sequence of numbers .
Arethmic progression , Geometric progression and general forumla is called aptitude

Round 3 - HR 

(4 Questions)

  • Q1. What is a customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone,...

  • Answered by AI
  • Q2. How can u manage if customer irritate u ?
  • Ans. 

    I would remain calm and professional, actively listen to the customer's concerns, empathize with their frustration, and find a solution to their problem.

    • Stay calm and composed

    • Listen actively to the customer's concerns

    • Empathize with their frustration

    • Avoid taking their irritations personally

    • Find a solution to their problem

    • Maintain professionalism throughout the interaction

  • Answered by AI
  • Q3. How can u maintain relation ship with external and internal ?
  • Ans. 

    To maintain relationships with external and internal stakeholders, effective communication, active listening, and regular engagement are key.

    • Establish open lines of communication with external clients and internal colleagues

    • Respond promptly to inquiries and concerns

    • Actively listen to understand their needs and expectations

    • Regularly engage with them through meetings, emails, or phone calls

    • Provide timely updates and feed...

  • Answered by AI
  • Q4. How can u comminucate Customer
  • Ans. 

    To communicate with customers effectively, I use various channels such as phone calls, emails, live chat, and social media.

    • Use active listening skills to understand customer needs and concerns

    • Provide clear and concise information

    • Be empathetic and show understanding

    • Tailor communication style to suit the customer's preferences

    • Offer multiple communication channels for convenience

    • Respond promptly and professionally

    • Use posi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Orcapod Consulting Services Customer Relation Officer interview:
  • Customer Relationship
Interview preparation tips for other job seekers - Customer relation excutive
I should involve in progress of sales , customer service, business development, recurting & marketing.
I should responsible for making phone calls, web chats & mail
I should maintain good communication with customer .

I applied via Company Website and was interviewed in Jun 2022. There was 0 interview round.

Interview Preparation Tips

Topics to prepare for Orcapod Consulting Services Customer Relation Officer interview:
  • Customer Relationship
Interview preparation tips for other job seekers - Customer relation , l should involved in the process of sale, customer service , business development, recruiting, marketing

Customer Relation Officer Interview Questions Asked at Other Companies

Q1. What are the languages you know?
asked in JSW Paints
Q2. Why Paint? Why sales? What do you know about paint industry
Q3. How would you upsell and cross sell a product
Q4. How can u maintain relation ship with external and internal ?
asked in Axis Sales
Q5. What is the pan? What is credit score? What is the credit report?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About networking
  • Q2. Communication required
  • Q3. ABOUT TECHNOLOGY

Interview Preparation Tips

Interview preparation tips for other job seekers - Must be good communication good knowledge of network and troubleshooting llP
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About education
  • Q2. About previous job experience & salary
Round 2 - One-on-one 

(2 Questions)

  • Q1. About roles & responsibilities in previous organization
  • Q2. Questions related to job i have applied for

Interview Preparation Tips

Topics to prepare for Softenger Team Lead interview:
  • SQL
  • Networking
  • Project Management
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Can you provide an overview of your career background?

Interview Preparation Tips

Interview preparation tips for other job seekers - A great company with a positive culture.

I applied via Company Website and was interviewed in Oct 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Round 1,2,3,4: written TEST based on 10th and 12th math, apptitude, reasoning then after f2f java questions, oops, string manipulation code, algorithm

Interview Preparation Tips

Interview preparation tips for other job seekers - Well peapered on java, da, algo, math

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Coding Test 

SQL questions and query output.

Round 2 - Technical 

(1 Question)

  • Q1. I had interview on SQL and pl SQL. So the interview started with basic sql questions and then level increased. Question were asked on joins, union, rank, dense rank. Indexes, triggers. I was asked to ri...

Interview Preparation Tips

Interview preparation tips for other job seekers - For sql pl SQL profile prepare well for the basic terminology. Queries and all.

I appeared for an interview before Mar 2021.

Round 1 - Coding Test 

Round duration - 30 minutes
Round difficulty - Medium

This was a MCQ round. 30 ques in 30 mins consisting of difficult quantitative aptitude questions were to be solved.

Round 2 - Coding Test 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Medium

In this test round, 2 coding questions were given. Either write the code or pseudo code

  • Q1. 

    N Queens Problem

    Given an integer N, find all possible placements of N queens on an N x N chessboard such that no two queens threaten each other.

    Explanation:

    A queen can attack another queen if they ar...

  • Ans. 

    The N Queens Problem involves finding all possible placements of N queens on an N x N chessboard without threatening each other.

    • Use backtracking algorithm to explore all possible configurations.

    • Keep track of rows, columns, and diagonals to ensure queens do not threaten each other.

    • Generate all valid configurations and print them out.

  • Answered by AI
  • Q2. 

    Sort 0 1 2 Problem Statement

    Given an integer array arr of size 'N' containing only 0s, 1s, and 2s, write an algorithm to sort the array.

    Input:

    The first line contains an integer 'T' representing the n...
  • Ans. 

    Sort an array of 0s, 1s, and 2s in linear time complexity.

    • Use three pointers to keep track of 0s, 1s, and 2s while traversing the array.

    • Swap elements based on the values encountered to sort the array in-place.

    • Time complexity should be O(N) and space complexity should be O(1).

  • Answered by AI
Round 3 - Face to Face 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Easy

This was a technical round with questions on DSA.

  • Q1. 

    Reverse Words in a String: Problem Statement

    You are given a string of length N. Your task is to reverse the string word by word. The input may contain multiple spaces between words and may have leading o...

  • Ans. 

    Reverse words in a string while handling leading, trailing, and multiple spaces.

    • Split the input string by spaces to get individual words

    • Reverse the order of the words

    • Join the reversed words with a single space in between

  • Answered by AI
  • Q2. 

    Circular Linked List Detection

    You are provided with the head of a linked list containing integers. Your task is to determine if the linked list is circular.

    Note:
    • A linked list is considered circula...
  • Ans. 

    Detect if a given linked list is circular by checking if it forms a closed loop.

    • Traverse the linked list using two pointers, one moving at double the speed of the other.

    • If the two pointers meet at any point, the linked list is circular.

    • If the faster pointer reaches the end of the list (NULL), the linked list is not circular.

  • Answered by AI
Round 4 - HR 

Round duration - 30 minutes
Round difficulty - Easy

HR round with typical behavioral problems.

Interview Preparation Tips

Eligibility criteriaAbove 7 CGPAMAQ Software interview preparation:Topics to prepare for the interview - Data Structures, Algorithms, System Design, Aptitude, OOPSTime required to prepare for the interview - 5 monthsInterview preparation tips for other job seekers

Tip 1 : Must do Previously asked Interview as well as Online Test Questions.
Tip 2 : Go through all the previous interview experiences from Codestudio and Leetcode.
Tip 3 : Do at-least 2 good projects and you must know every bit of them.

Application resume tips for other job seekers

Tip 1 : Have at-least 2 good projects explained in short with all important points covered.
Tip 2 : Every skill must be mentioned.
Tip 3 : Focus on skills, projects and experiences more.

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview Preparation Tips

Round: Test
Experience: The questions were of medium to high difficulty. What set this test apart was the fact that each question had different weightage ranging from 0.5 to 3 marks per question. Time was a major factor. So my strategy was to attempt all the 1 and 1.5 marks questions which constitute the major chunk of the paper in around 40 minutes and spend the remaining 20 minutes for the 2 and 3 mark questions. I did not even bother reading the 0.5 mark questions. The 2 and 3 mark questions were difficult and those will differentiate you from others. 1600 students wrote the test and only 86 got shortlisted for the next round.
Duration: 60 minutes
Total Questions: 40

Round: Technical Interview
Experience: I was asked to write a C program to print the Fibonacci sequence and a basic SQL query. Apart from this I was asked a puzzle and other questions related to my resume. Out of the 86, only 26 students were called for the next round which again was a technical interview.

Round: Technical Interview
Experience: This was similar to the first technical interview. I had to write a C program to print the prime numbers between 1 and 100 and a puzzle was asked again. Apart from this a guesstimate to find the number of cars between 2 places was asked and a scenario based question too was asked. These were followed by resume related questions.

Round: HR Interview
Experience: All the 26 students who attended the second technical round were allowed to attend HR round as well. This was just for 4 - 5 minutes. I was asked about my family background and why I should be hired. My fondest memories from school days were asked too. Finally offer letter was given to 10 students out of the 1600 who wrote the test :P

General Tips: Just keep a calm head and attempt the questions. Ask for time to think if you are not able to answer the questions immediately. Be bold and confident. That is sufficient :)
Skills: Puzzle Solving Capability, Ability To Think, SQL, C Programming
College Name: VIT Vellore

Interview Preparation Tips

Round: CGPA SHORTlist
Experience: They selected students who have CGPA greater than 8.5.After the selection was done,we had skype interviews where each student was given a slot.In the interview they ask you about 'tell me about yourself',your projects.You should explain the projects exactly and clearly.They ask you better alternatives for implementing the project.After that on the basis of the project they ask you questions related to that subject.Data structures is very important.After the questions on projects were asked they ask you to write programs on data structures(simple programs). They asked me a program to reverse a singly linked list. After that,if they are impressed with it,they go for databases.One should be thorough with functionalities of each key.If time permits they may ask you puzzles(some of my friends were asked). Quite an easy interview.They give you enough time to think so no worries.People with some interview experience can easily crack this.The main objective of the interviewer is he/she checks whether the student is perfect in the concepts learned.
Tips: Don't be panic.If you don't know anything directly say 'I don't know'. They ask you very easy questions.

General Tips: Don't be panic.Since this is skype interview you can be relaxed.Be cool and focussed .Listen to the interviewer questions carefully.
Skills: Database Management, Algorithms And Data Structures
College Name: VIT Vellore
Motivation: Company works on latest trends like azure,etc and they work on projects related to microsoft.

Orcapod Consulting Services Interview FAQs

How many rounds are there in Orcapod Consulting Services Customer Relation Officer interview?
Orcapod Consulting Services interview process usually has 3 rounds. The most common rounds in the Orcapod Consulting Services interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in Orcapod Consulting Services Customer Relation Officer interview?

Some of the top questions asked at the Orcapod Consulting Services Customer Relation Officer interview -

  1. How can u maintain relation ship with external and interna...read more
  2. How can u manage if customer irritate ...read more
  3. What is a customer servi...read more

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