Orcapod Consulting Services Customer Relation Officer Interview Questions and Answers

Aptitude is sequence of numbers .
Arethmic progression , Geometric progression and general forumla is called aptitude

Q1. What is a customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone,...read more
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Q2. How can u manage if customer irritate u ?
Ans. 
I would remain calm and professional, actively listen to the customer's concerns, empathize with their frustration, and find a solution to their problem.
• Stay calm and composed

• Listen actively to the customer's concerns

• Empathize with their frustration

• Avoid taking their irritations personally

• Find a solution to their problem

• Maintain professionalism throughout the interaction
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Q3. How can u maintain relation ship with external and internal ?
Ans. 
To maintain relationships with external and internal stakeholders, effective communication, active listening, and regular engagement are key.
• Establish open lines of communication with external clients and internal colleagues

• Respond promptly to inquiries and concerns

• Actively listen to understand their needs and expectations

• Regularly engage with them through meetings, emails, or phone calls

• Provide timely updates and feed...read more
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Q4. How can u comminucate Customer
Ans. 
To communicate with customers effectively, I use various channels such as phone calls, emails, live chat, and social media.
• Use active listening skills to understand customer needs and concerns

• Provide clear and concise information

• Be empathetic and show understanding

• Tailor communication style to suit the customer's preferences

• Offer multiple communication channels for convenience

• Respond promptly and professionally

• Use posi...read more
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