upGrad is rated
5.0 out of 5 stars on
AmbitionBox, based on 18 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
upGrad is rated
5.0 out of 5 stars on
AmbitionBox, based on 18 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in upGrad Customer Service Executive Reviews
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18 reviews found
Sort by:
Popular
Customer Service Executive in
Noida
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Feb 2023
Likes
My experience with upgrad is very good and its has good team of CSR which is good and their training part is also quite good and working environment is also great here never felt like any fatigue or boring while working here.
Dislikes
The only thing which i dont like the call timing and some of the seniors rude behavior rest all are supportive.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Apr 2023
Likes
It is an desk job. Attending the customer and providing them solution is the thing that need to be done. Overall learning and growth is there in the company.
Dislikes
Call timing and some of other small things that need to be improved
It is a desk job. Calling need to be done and need to provide resolution to the clients. Salary is quite good as compare to other
Dislikes
No future in terms of career for anyone
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Noida
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jun 2023
Likes
its an desk job and need to coordinate with the customers. salary is ok
Dislikes
the only things which is don't like is politics
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Feb 2023
Likes
Well it is an desk job so it is quite easy also and not so hectic just like a sales here it need a calm and patience person to be as you need to listen the customer problem poperly and need to provide them a resolutions.
Dislikes
Salary is the thing that need to increase for this partcular job
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jun 2023
Likes
company is quite very good.
work life balance is also good
Dislikes
Roads to future is not that good or clear
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Mar 2023
Likes
It's an desk job which is quite very good. Things need to be get done over the call itself so it doesnt have sales pressure. Salary is decent
Dislikes
salary can be more and no more further future development in this line
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
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upGrad.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Mar 2023
Likes
It's a desk job. easy work. call coordination is the most important. get incentive to reach at the particular milestone
Dislikes
Well some of time workload get high and salary is also less
Well it's an desk job and it is quite easy work, Overall it is quite good
Dislikes
Well more career development is not there in this field there is saturation at one point so that things need to be figure out asap
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Feb 2023
Likes
It's a desk job which is very easy as things are need to be done over the call. Colleagues are supportive
Dislikes
Salary can be more for this job
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Jan 2023
Likes
Well customer service job is nice team members are also quite good. It has not that hectic.
Dislikes
Call timing is the things that needs to be sort out asap
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Dec 2022
Likes
It's a quite good job it doesn't have anything to travel such as things, salary is too quite good. Incentives and other extra things which they provide to their employees also good as compared to other competitors.
Dislikes
The call duration time is the thing which irritates. As need to made the daily call duration time.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Jan 2023
Likes
Well the job is avg paid but it dont have big hectic but yeah it is some of things which i personally enjoy with colleagues and working environment
Dislikes
Payscale for this job is low
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Dec 2022
Likes
Company is quite good. Bengaluru office is great it has good working environment
Dislikes
Payscale is avg need to increase that well i think working in big MNC Tech company is quite good thing
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Feb 2022
Likes
The culture of upGrad. Very approachable people.
Dislikes
NA
Work Details
Decent.
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 23 Nov 2021
Likes
Work culture @upGrad is very good
Dislikes
Nothing to dislike
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 17 Oct 2022
Likes
I've worked with upGrad for last 2 years it's been good working with them like pressure was there but paralley it was fun also with that got to learn alot
Dislikes
There are some senior which might affect office culture or working space in bad way need to work on that
People also ask about upGrad's Customer Service Executives
Is upGrad a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 5.0 out of 5 from over 18 employee reviews, it's clear that most customer service executives have a positive experience working at upGrad. Company culture holds the highest rating at 5.0, while job security is rated the lowest amongst all factors at 4.9. Read reviews about company culture and job security on AmbitionBox.
Does upGrad pay their Customer Service Executives well?
According to AmbitionBox reviews, upGrad customer service executives rate their salary and benefits at 5.0 out of 5, based on 18 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that upGrad is generally seen as a place that values and rewards its workforce fairly. You can know more about upGrad's customer service executives salaries here and to read reviews specifically about salary and benefits at upGrad for customer service executives, click here.
How is the work culture at upGrad for Customer Service Executives?
Work culture at upGrad for customer service executives is rated 5.0 out of 5 by 18 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at upGrad. To read reviews specifically about work culture at upGrad for customer service executives, click here.
How is the job security at upGrad for Customer Service Executives?
Based on 18 reviews on AmbitionBox, upGrad's customer service executives rate job security at 4.9 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at upGrad, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at upGrad for customer service executives, click here.
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