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Teleperformance
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Filter reviews by Teleperformance Fraud and Risk Analyst Reviews
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Rotational Shift
49% employees reported
Flexible timing
56% employees reported
Within city
40% employees reported
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Rated by Women
3 reviews
Rated by Men
7 reviews
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a deputy manager
6h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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International/On-site exposure
1 total
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Free meal
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Office gym
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