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Premium Employer

Sutherland Global Services

Compare

3.7

based on 6.5k Reviews

Filter reviews by

Sutherland Global Services Customer Associate Reviews

based on 27 reviews

Updated 21 Dec, 2024

Overall Rating

3.9/5

How AmbitionBox ratings work?

Category Ratings

3.9

Company culture

3.6

Skill development

3.4

Job Security

3.3

Work Satisfaction

3.2

Work-Life balance

2.9

Salary & Benefits

2.5

Promotions/Appraisal

Top Mentions in Sutherland Global Services Customer Associate Reviews

27 reviews found

Sort by: Popular

Customer Associate in Chennai

Amazon Process Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

2.0

Work-Life Balance

posted on 13 Nov 2020

Likes

They supporting very well and also taking care of each employee in this pandemic. We also getting support through phone call as best

Dislikes

they need to look at each employee performance and other quality to come forward about the basic salary and other growth.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate in Kochi

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 21 Dec 2024

Likes

Friendly Atmosphere.new friends. Salary package.

Dislikes

Unexpected process change. Promotions are based experience. But sometimes we handled cross skil and and shifts are changed 6 times within last 2 month. It will be effect employees health.

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Customer Associate in Chennai

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 10 Sep 2024

Likes

Ok for freshers

Dislikes

Work culture, no career growth , lot of health issues

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Associate in Ernakulam (working remotely)

Full Time

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 29 Aug 2024

Likes

It is great to get a job soon and work with good times

Dislikes

The job security is poor

Customer Associate in Chennai

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 24 Nov 2023

Likes

Sutherland is better with work surrounding and colleagues.

Dislikes

Worst employee benefits and salary concern. There is no humanity or benefits with the employee concerns. They won't think about your growth, they need only their work to be completed.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate in Bhopal

Full Time

Service Delivery Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 25 Dec 2023

Likes

Worst company politics every where

Dislikes

Worst company to join better start a Chai business than join here

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Associate in Bhopal

Full Time

Recruitment & Talent Acquisition Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 02 Nov 2022

Likes

Environment was good. Cab facilities

Dislikes

Worst management team. Salary issues are always there. HR are the worst in the company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Associate in Chennai

Contractual

Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 16 Dec 2024

Likes

Work is good to me but Salary of the job is not okay .

Dislikes

Getting low pay . One year completed still now no changes on my payroll.

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Customer Associate in Kochinda

Full Time

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Jan 2022

Likes

Excellent. Job security

Dislikes

Nothing

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Chennai

Full Time

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 Mar 2020

Likes

The Environment

Dislikes

Hike

Customer Associate in Lanco hills

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 05 Jun 2022

Likes

Great for freshers if your a fresher definitely Sutherland will give you a chance and will improve your skills and management is nice and friendly environment they give you leaves when ever you need atmosphere is great as well

Dislikes

If you want to grown and whenever there is a position they will not consider you unless you are girlfriend of someone or you have relation regards of your performance

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 20 Jan 2023

Likes

Best work place for the fresh years.

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Perungalathur

Full Time

Customer associate Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 19 Nov 2022

Likes

Good

Dislikes

Night shift , rotational shift, work load

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Kochi

IT Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 21 Apr 2022

Likes

The only thing which I find as my motive to work is my colleagues

Dislikes

There is no job security as you can anytime be terminated due to business needs and also the salary is very low compared to the living expenses. Considering this is an IT field and please consider the employees as humans instead of robots.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Kochi

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

5.0

Work-Life Balance

posted on 19 Apr 2022

Likes

The working enviroment is really good. The teammates are very supportive.

Dislikes

Only the job security I didn't liked as they suddenly avoid many employees without prior notice.

Work Details

Very good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Associate in Perungulathu

Customer assosiate Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 06 Aug 2022

Likes

Good environment and very helpful for freshers to start there carrier

Dislikes

Nothing like that

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Associate in Perungulathur

Full Time

PLS Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 13 Oct 2022

Likes

Good platform to improve our skills

Dislikes

Work Details

Work policy: 1st 4 months worked in office and due to covid moved to work from home

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Chennai

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 08 Nov 2021

Likes

Overall process is good

Dislikes

Process can be improve as better ways.

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Associate in Kochi

Accounting & Taxation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 07 Mar 2022

Likes

good working environment and salary package

Dislikes

Shifts are flexible from week to week which will affect our normal life cycle

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Associate in Chennai

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 07 May 2021

Likes

Good work culture.. Easy going friends.

Dislikes

Need to finish targets

Work Details

Good

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

View All

I’m 27, I’m looking for Career transition

Hello ,I hold bachelor degree in mechanical engineering 2019. With 4.5 yoe in Total 1)Associate product compliance engineer - 1.5 years 2)Currently working as Project engineer (compliance). 3 years I see no growth in my current company and current role.so I’m looking for career shift,high growth and good package. Skills 1) Environmental compliance(REACH,ROHS,..) 2)Basic networking OS,Linux basic, Aws cloud 3) SAP MM (in progress) 4) Project Management (self preparation from PMBOk) I’m confused between sap mm consultant and project management I’m getting difficult to choose,Which would be great choice according to my background and high pay, stable job Can anybody recommend which domain /role is good for career transition! I’m looking for career shift Help will be appreciated. Current role Project engineer handling projects related to environmental compliance. FYI

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 27 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compa...Read more

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Sutherland Global Services Customer Associate Reviews

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Gender Based Ratings for Sutherland Global Services Customer Associate

based on 24 reviews

Rated 3.8 for Company Culture and 3.7 for Job Security

Rated 4.0 for Company Culture and 4.0 for Skill Development

Working Days for Sutherland Global Services Customer Associate

based on 27 reviews

Rotational Shift

76%

Monday to Friday

14%

Alternate Saturday off

Other

Work Timings for Sutherland Global Services Customer Associate

based on 27 reviews

Flexible timing

Strict (1.30pm - 11.30pm)

Strict (8.30pm - 5.30am)

81%

10%

Shift Timings for Sutherland Global Services Customer Associate

based on 27 reviews

Night shift

Day shift

67%

33%

Business Travel for Sutherland Global Services Customer Associate

based on 27 reviews

No travel

70%

Within city

30%

Sutherland Global Services Customer Associate Salary

based on 130 salaries

₹1 L/yr - ₹4.5 L/yr

At par with the average Customer Associate Salary in India

View more details

Employee Benefits for Sutherland Global Services Customer Associate

Health insurance

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

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3.9

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3.8

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3.9

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3.7

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Sutherland Global Services Customer Associate Reviews

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Sutherland Global Services Reviews by Designations

Gender Based Ratings for Sutherland Global Services Customer Associate

Working Days for Sutherland Global Services Customer Associate

Work Timings for Sutherland Global Services Customer Associate

Shift Timings for Sutherland Global Services Customer Associate

Business Travel for Sutherland Global Services Customer Associate

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