Sutherland Global Services Senior Customer Service Representative Reviews

Likes

Company culture

Dislikes

Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake

Likes

I love the atmosphere and how they treat

Dislikes

Cafeteria is good but the shopkeeper is very rude to all employees which is annoying , unclean restrooms , sometimes cab issues .

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing intested

Dislikes

Performance ratings will be provides as per employees performance for overal financial year. Says that appraisal will be based on that rating but i never seen a transparent appraisal process means how much amount is going to increase for the particular rating.

Work Details

Work policy: Untill they calls to come to office WFH runs.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing.

Dislikes

Worst company ever!!! No job security. Kochi site is the worst. They got more politics and people are very local with no sense of professionalism.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to be liked about

Dislikes

Narcissistic management, unethical work culture, irrelevant management doesn’t know anything about the process. Quantity of work is celebrated quality is compromised

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good for gaining experience as a fresher.

Dislikes

1. Too much internal politics. 2. Promotions not based on the performance, most of the company managers doing their job in a wrong way. They are doing the power in a wrong way. 3. I have faced this problem, without any notice, in the end of the month they approved my resignation without notice period. They are doing with terminationin the last of the month and I had stuck in the location without money. Because salary will not provide by the company as per the company policy it will come after 45 days something. And I was the top performer....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

They always ask you for extending shift without pay on every client visit and change shift every month.

Dislikes

They always ask tp extend shift for more than 12hrs without any pay Change shift every month No salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

NOTHING is there for LIKES & PROS, Lots of criminal & hidden office politics, Lots of huge hidden & secret & criminal & very illegal privacy violations, personal life violations and human rights abuses & violations very secretly & in a very hidden manner

Dislikes

BEGGARS SALARY, NO new skills learnings & NO career development at all, huge hidden & secret & direct & indirect tortures & tormentations , huge discriminations , degradations & disrespect & blemishes & severe dignity damages, severe negative exploitations and heart-less attitude by HR & Mgmt and by even some criminal peers who are very unworthy in any subjects & communication, and completely doesn't have any quality standards in the behaviour, character & attitude....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Value to the employee Job security Leave approves immediately Day to day monitoring on performance and training accordingly

Dislikes

Work-life balance Salary is low

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Although I've only just begun my time with Company and have been working remotely, I'm excited to learn more about the company culture and benefits as I continue in my role.

Dislikes

While I enjoyed my experience in company, I felt that opportunities were often reserved for existing staff, rather than being awarded based on merit. I hope to see a more inclusive approach to career development in the future.

Likes

There is nothing to like about the company.

Dislikes

There are infinite reasons: no job security, no professionalism, no humanity, senior management and HR are not co-operative, everyone is treated like a slave. Would never recommend anyone to join this company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Getting salary on or before 31st.

Dislikes

No respect No inclusion or diversity as advertised. They ask you to put 10/10 while taking great place to work survey. Not great place to work. Toxic management Worst process for promotion. Even with 1 yr will get promoted but not tenured for more than 9 yrs Even an unknown HR will threaten you as if u made a big mistake in process and terminating us immediately.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

As of now it is good company for freshers and lateral entry candidates and comparing to other BPO sector Sutherland is far better but directly is not good company

Dislikes

After 9 hours they ask to work and no compensation for over time works. After working hours they will consume your time in the name of huddle (meeting)

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Job security Company culture Good management

Dislikes

Processes not streamlined Interference by Jam team who have racial bias Top management doesn’t connect with managers

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Manager is completely biased, doesn't know how to manage team, dirty politics all around. We have a quality lead who actually doesn't know about technical query but he is quality head of a technical process

Likes

Work atmosphere is great

Dislikes

Cochin, Amazon SPS management heads are extremely greedy and selfish, they don't care about the employee well-being or growth, just how to fill their own stomach

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.