Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Sutherland Global Services

Compare

3.6

based on 6.9k Reviews

Filter reviews by

Sutherland Global Services Customer Service Associate (Csa) Reviews

Updated 2 Mar, 2023

Overall Rating

4.8/5

based on 7 reviews

Rating distribution

6 (85.7%)

1 (14.3%)

0 (0%)

Category Ratings

4.8

Company culture

4.4

Salary

4.3

Skill development

4.3

Work satisfaction

4.2

Work-life balance

3.3

Job security

3.1

Promotions

What employees say about Sutherland Global Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

50% employees reported

Flexible timing

83% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

2 reviews

4.8

Rated by Men

4 reviews

Jobseekers also viewed

Genpact Reviews

3.8

• 31.5k reviews

Concentrix Corporation Reviews

3.8

• 26.4k reviews

Teleperformance Reviews

3.9

• 29.8k reviews

Wipro Reviews

3.7

• 53.1k reviews

TCS Reviews

3.7

• 89.8k reviews

Infosys Reviews

3.6

• 39.3k reviews

HCLTech Reviews

3.5

• 36.2k reviews

Tech Mahindra Reviews

3.5

• 35.2k reviews

Capgemini Reviews

3.7

• 41.7k reviews

Accenture Reviews

3.8

• 56.4k reviews

DXC Technology Reviews

3.7

• 10k reviews

Virtusa Consulting Services Reviews

3.8

• 4.8k reviews

CGI Group Reviews

4.0

• 4.6k reviews

GlobalLogic Reviews

3.6

• 4.5k reviews

Bosch Global Software Technologies Reviews

3.9

• 4.4k reviews

UST Reviews

3.8

• 4.4k reviews

Nagarro Reviews

4.0

• 4.1k reviews

Atos Reviews

3.9

• 4.1k reviews

Hewlett Packard Enterprise Reviews

4.2

• 3.9k reviews

NTT Data Reviews

3.9

• 3.9k reviews

7 reviews found

Sort by: Popular

Customer Service Associate (Csa) in Kochi

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 09 Feb 2023

Likes

Managers are very friendly. They support you wherever possible.

Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Excellent

Dislikes

The job security is terrible.

Job security - Bad
Promotions - Poor

Customer Service Associate (Csa) in Chennai

Full Time

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Mar 2023

Likes

All work and personal life balance.

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Yearly Appraisal.

Work Details

Work policy: Depends on your interest

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) in It park bhopal

Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 May 2022

Likes

Best place to work for freshers gives opportunity to everyone best training staff and free cab service

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing much

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa) in Malad

Our bond sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 May 2022

Likes

Good working Environment management is Supportive

Salary - Excellent
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary growth is slow

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Associate (Csa) in Chennai

Csa Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Oct 2021

Likes

Flexible schedules, quick leave approvals, no office politics.

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Night shifts wont suite for somebody.

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate (Csa) in Chennai

Sutherland Amazon MU process Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Mar 2021

Likes

It is safe and secure for both male and female employees to work at sutherland, they always treat a employees in humble manner. Every talented people are honored.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Joining process, it takes upto 48 hours for the hole joining process.

Work Details

To solve the customer issues and resolve it in a polite manner.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate (Csa)

Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 27 Mar 2018

Likes

Everything is very good except the salary.

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Its very good experience working with sutherland, I learned so many things from there.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Sutherland Global Services.

What people are saying about Sutherland Global Services

View All

a sme

How much can we ask for a SME role with 8 years of experience in Healthcare??

Got a question about Sutherland Global Services?

Ask anonymously on communities.

Other Sutherland Global Services Reviews

Senior Customer Support Assistant in Chennai

Full Time

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

1.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 28 Feb 2025

Likes

Nothing to like

Salary - Good
Skill development - Good
Promotions - Good
Work-life balance - Good

Dislikes

They give placement for who did malpractices in the ramp down project and they sent out who works genuinely. Because we can meet score with malpractices and not with genuine and humble. Politricks

Job security - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Consultant in Chennai

Full Time

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 Feb 2025

Likes

Company Culture,Skill Development is one of the best and is of an international quality. On par with big software companies or even better.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Personally none

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Executive in Chennai

Full Time

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 22 Feb 2025

Likes

The Work culture looks good. Especially our project which gave us the liberty to work and our Manager Ajay Varadarajan is a gem of a person who led our team with grace and dignity.

Job security - Good
Company culture - Good

Dislikes

Shift timings is bad. Having a good team will only keep the things going.

Skill development - Poor
Work satisfaction - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Transaction Processing Lead in Mumbai

Full Time

Finance & Accounting - Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Feb 2025

Likes

To lead the process and get opportunity to call with clients

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Appraisal process and mobile policy and they not provide desk phone to call with family members in case of urgent matter

Salary - Bad
Promotions - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Account Management Associate in Hyderabad / Secunderabad

Full Time

Management Consulting Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Feb 2025

Likes

Yes..it is my first company where I started my career

Salary - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Not 100 percent , but there will be an partiality by team leads .it's on process to process culture

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Retention Executive in Kochi

Full Time

BD / Pre Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Feb 2025

Likes

Work life balance is good and depending on performance job security is there

Salary - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Growth is limited if you are not able to play office politics

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Associate Manager in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Feb 2025

Likes

Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.

Job security - Excellent
Promotions - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

HR decisions are not expected they decide without proper investigation or formal investigation.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Consultant in Chennai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 14 Feb 2025

Likes

Sutherland is not a Good Company including CEO The Dilip Vellodi.

Dislikes

I have filed a case against Sutherland for Harrasment, Abuse, Profanity, Cyber Crime and Fraud/Scam. Case is now pending with Mumbai Police, Delhi Police, TN Police, Chief Minister Cell, Human Rights, Supreme Court and Media/Press. Do not join Sutherland.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 13 Feb 2025

Likes

The only part I liked is salary

Dislikes

Honestly it's a toxic work culture, the exit process was unclear and my manager and an SME they did not give clear information about exit process because they need me in the peak time but instead of communicating it that they need me in critical time my manager always tried her best to confuse me and my exit was really scarred me and still I think so many times whether I can be able find a good work place, it's a rotational shift in the night but every week ur timings get changed and also when they need u they will call u in weekoffs if u r available but I always said No, colleagues I didn't find any meaningful connections there....Read More

Skill development - Poor
Job security - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Escalation Lead in Chennai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 12 Feb 2025

Likes

I stayed in Sutherland just because I had good friends and didn't want to leave them. Also it's a great place to start your career but don't be there more than a year.

Dislikes

Everything is bad. Managers are very partial. They promote the persons who are their favourites. My manager did not even like me and always targeted me because of my personal life. As I was in work from home nobody cared about me or helped me. Had a very bad experience working there.

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Work policy: 1 or 2 months from home and other 2 months from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Tell us how to improve this page.

Sutherland Global Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Sutherland Global Services reviews submitted by Sutherland Global Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sutherland Global Services is the right compan...Read more