Sutherland Global Services Customer Service Agent Reviews

Likes

N/A

Dislikes

Worst place to work..we will lose our health due to the rotational shifts they have offered.. transportation is worst for long distance people.. worst management I have ever worked..they only provide the promotion for the people who are sharing cigarette break with the managers..they only give promotion to these people only.. not value for hard working people..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

My team lead was a gem who understand the difficulties one can experience.

Dislikes

Higher management wanted people who can be their messengers and they promote people based on favoritism not on performance.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance was good and nice place to work peacefully. there is no politics and good salary package with good incentives

Dislikes

Process got ramp down without agent’s knowledge and they didn’t take care of them

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The Work culture looks good. Especially our project which gave us the liberty to work and our Manager Ajay Varadarajan is a gem of a person who led our team with grace and dignity.

Dislikes

Shift timings is bad. Having a good team will only keep the things going.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The only part I liked is salary

Dislikes

Honestly it's a toxic work culture, the exit process was unclear and my manager and an SME they did not give clear information about exit process because they need me in the peak time but instead of communicating it that they need me in critical time my manager always tried her best to confuse me and my exit was really scarred me and still I think so many times whether I can be able find a good work place, it's a rotational shift in the night but every week ur timings get changed and also when they need u they will call u in weekoffs if u r available but I always said No, colleagues I didn't find any meaningful connections there....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The team meets will be very nice and caring. Company will give tickets for amusement parks or some out door activities to make you relax once every 5 to 6 months of time. If you are a fresher and want to get a decent job and gain experience in bpo sector this might be good.

Dislikes

You cannot expect this as a permanent job, even though you have performed well they might fire you anytime. Transportation will be given one way, which is also not free they will take the amount from your salary. Morning shift will be good but other timings will not be safe for us especially if you are women. Work life balance will not be great due to the shift timings provided.

Work Details

Work policy: If you perform well while working from the office, they will provide you with work from home opportunity.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work culture is nice

Dislikes

There is no skill development and career growth. Full of office politics and partiality. During training they won't teach you well. During training period if you receive any technical issue problems while answering the technical issue , well you can ask your trainer for doubts. If the solution went wrong which was given by the trainer. Manager will pin point you and argue with you at worst condition. The trainers won't take any responsibility for the answer which was given by them....Read More

Likes

I really enjoyed my time working at Sutherland, especially because of strong management team and the supportive work environment. During my two years there, I had the opportunity to grow both professionally and personally. I appreciated the focus on career growth and continuous training opportunities.

Dislikes

One of the challenges I faced during my time at Sutherland was the high turnover rate and the lack of follow through on long term performance. I believe that for any organisation to thrive, it’s important for leadership to not only focus on short term goals but also support employees in realising long term success.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

They just want you to do your work until they found someone cheaper than you means if you're working there at 5 lakh per annum and they got someone who will work at 4 lakh then they'll fire you.

Dislikes

Everything is bad.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

1. The work is satisfactory, no matter which client you work for. It's a young environment, so there is a lot of potential for good networking at an early age for freshers and students. 2. The upper management is so toxic that you will learn the art of self-advocating. If you can survive at Sutherland, you will eat the management alive at any other company. 3. There are 15-30-15-minute breaks with a timer running always. If you are a smoker, after three months at Sutherland, you will be faster than the flash to mark break on your computer, see the 15-minute timer begin, run to the entry of your floor, pass through the security gate of your floor (you can only pass through one after another, a minimum of 15 seconds per entry/exit), catch a lift with a minimum wait time of 5 minutes (because the lifts are substandard, at least one doesn't work every day), go to the entirely different other corner of the office, or outside the office (no other areas allow smoking), smoke, run back, again wait for the lift, pass through the gate, run to your work desk, enter your password, and mark break end. All of this should be done in 14 minutes and 59 seconds, or you will get a warning letter that stops any promotions for six months. You do this every day....Read More

Dislikes

Cons of Working at Sutherland 1. Nonexistent Work-Life Balance: Sutherland is nothing but a challenge of a schedule with rotational shifts and days off. New employees face particularly difficult circumstances. While technically accruing leave, taking time off within the first four months, even for emergencies, is strongly discouraged and can negatively impact future advancement. After this initial period, employees gain some flexibility in scheduling their two weekly days off, but this hardly compensates for the prior lack of control over personal time. 2. Predatory Compensation and Subpar Resources: The pay packages at Sutherland are misleading and often exploitative. New hires rarely receive their full compensation during the initial four months, earning less than basic laborers. The company culture prioritizes cost-cutting over employee well-being, evident in the shared equipment and inadequate resources. Salaries, while supposedly paid on time, are frequently inaccurate and require significant effort to rectify. Travel allowances are minimal, leaving employees feeling undervalued and financially strained. 3. Illusory Job Security and Disrespectful Treatment: Despite claims of job security, Sutherland maintains an environment of fear, where even top performers can be abruptly dismissed without warning or justification. Employees can be terminated without a transparent process, escorted from the premises with a shocking lack of respect for their contributions. This disregard for employee dignity contributes to an atmosphere of insecurity and anxiety. Your pay slip will always be a joke, as such is my true and honest experience....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing to like

Dislikes

They give placement for who did malpractices in the ramp down project and they sent out who works genuinely. Because we can meet score with malpractices and not with genuine and humble. Politricks

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Company Culture,Skill Development is one of the best and is of an international quality. On par with big software companies or even better.

Dislikes

Personally none

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

To lead the process and get opportunity to call with clients

Dislikes

Appraisal process and mobile policy and they not provide desk phone to call with family members in case of urgent matter

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Yes..it is my first company where I started my career

Dislikes

Not 100 percent , but there will be an partiality by team leads .it's on process to process culture

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance is good and depending on performance job security is there

Dislikes

Growth is limited if you are not able to play office politics

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nice place to work. I have worked for 1 and half year and learned a lot of things also contributed a lot for the organization.

Dislikes

HR decisions are not expected they decide without proper investigation or formal investigation.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.