Startek is rated
2.9 out of 5 stars on
AmbitionBox, based on 27 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Startek is rated
2.9 out of 5 stars on
AmbitionBox, based on 27 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Startek Customer Service Associate Kolkata Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
27 reviews found
Sort by:
Popular
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 13 May 2024
Likes
Nothing
Dislikes
There are so many politics drama and also the behaviour of assistant manager Pritha and team leader Titisha these two are worst in this company due to these two worst lady I got terminated from the company.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Nov 2024
Likes
They appreciate the telent
Dislikes
Too much issue in promotion
Customer Service Associate in
Kolkata
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Oct 2024
Likes
Good Environment, Great Place to Work
Dislikes
Quite Rude Management's
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 02 Aug 2024
Likes
Environment is so good.
Dislikes
Salary is very low.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 29 Sep 2023
Likes
Salary on time
Dislikes
Shift timings
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Kolkata
Full Time
·
Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 29 Jun 2023
Likes
Nothing
Not a single thing
Dislikes
Management
Drop facilities
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 09 Feb 2024
Likes
Not much to like about
Dislikes
Management is worst
You are reading trusted reviews. Keep reading to find out more about
Startek.
TL, SME and AM could talk in a good way instead of being Rude to employees
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Csa Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 24 Apr 2022
Likes
Hr Behaviour
Dislikes
Team leader Shouting
Work Details
Just work nothing else
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 11 Jul 2022
Likes
Overall experience was better
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Full Time
·
Operation executive Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 18 Nov 2021
Likes
good training
Dislikes
Poor management, salary issue, login hour issue, no job security, bad behavior from hr etc
Work Details
Terrible
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Nothing
Dislikes
Totally disgusting atmosphere... Politics everywhere from hr to employees
Work Details
Work timings: Flexible Timings
Customer Service Associate in
Kolkata
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 21 Jan 2022
Likes
The work culture was good. Colleagues and managers were so helpful.
Dislikes
Salary was too less.
Work Details
My overall experience was good. I had only problem with the salary.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Inbound Process Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 May 2022
Likes
nothing to say! disgusting 😡
Dislikes
Horrible experience! their ZTP policy 😡 sucks employees job.. worst management and company policy. they only know that how to sack employees job without any warning.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 09 Aug 2021
Likes
These guys know to cheat their employees
Dislikes
The work culture is bad, the management Cannot provide any correct data at right time, salary issues every single time and they don't provide any leaves if there is an emergency, you will be told one thing during interview and on the process another thing.. managers will utilise you as per their requirement and will pay you less
Customer Service Associate in
Kolkata
Business Process Outsourcing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 27 May 2021
Likes
People here with a friendly bonding, Punctuality of paying salaries to emoyees.
Dislikes
Not at all Employee Centric.
Just resigned 2 months back. Working experience were not that preferable as the system trackers and all had hell lot of glitches which somehow managed to show less logged in hours or deficit in working hours even though the employees worked a bit extra than their designated login hours. And somehow showing deficit hours or shortage in login hours and deduction of salary of employees based on those wrong reports. This was the worse thing. And as well their deduction process at the times of FNF (Full and Final Settlement) post resignation. Its simple, they pay the least as compared to other companies of this sector, and still have a lot of wrong excuses to be deducting agent's salaries just to pay lesser than whatever less they pay. No specific ways of promotion towards a designation, preferences are given to the personal choices and not based on work ability and efficiency. Even at the time of recruitment they had mentioned they would provide atleast pick or drop, any one side trip but did not provide any. Employees out here are nothint but Labours as per aegis rules and regulations....Read More
Work Details
Never getting back to this company.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Kolkata
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Apr 2021
Likes
Nothing
Dislikes
Everything
Work Details
Worst
Work timings: Strict Timings
Customer Service Associate in
Kolkata
Swiggy Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Mar 2020
Likes
I had a great team, training period was fabulous, the chat process was easy to handle (in low concurrency).
Dislikes
Shift timing was very bad, no work-life balance, no certain SOP, No job security, you might lose your job at any time.
Work Details
Need to improve the whole management system l
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Kolkata
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Sep 2020
Likes
Good work environment and culture.
Dislikes
Training period not given salary
Work Details
The job is quite interesting
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Startek, Kolkata Customer Service Associates
Is Startek, Kolkata a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 27 employee reviews, it's clear that most customer service associates have a below average experience working at Startek, Kolkata. Work-Life balance holds the highest rating at 2.8, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about work-life balance and career growth on AmbitionBox.
Does Startek, Kolkata pay their Customer Service Associates well?
According to AmbitionBox reviews, Startek, Kolkata customer service associates rate their salary and benefits at 2.7 out of 5, based on 27 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Startek, Kolkata's customer service associates salaries here and to read reviews specifically about salary and benefits at Startek, Kolkata for customer service associates, click here.
How is the work culture at Startek, Kolkata for Customer Service Associates?
Work culture at Startek, Kolkata for customer service associates is rated 2.5 out of 5 by 27 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Startek, Kolkata for customer service associates, click here.
How is the job security at Startek, Kolkata for Customer Service Associates?
Based on 27 reviews on AmbitionBox, Startek, Kolkata's customer service associates rate job security at 2.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Startek, Kolkata. To read reviews about job security at Startek, Kolkata for customer service associates, click here.
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