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Optum Global Solutions
Comparebased on 5.8k Reviews
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter reviews by Optum Global Solutions Customer Service Representative Reviews
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Category Ratings
Company culture
Job security
Work-life balance
Skill development
Work satisfaction
Salary
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What employees say about Optum Global Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
57% employees reported
Flexible timing
86% employees reported
Within city
71% employees reported
View more detailed insights
Gender based rating
Rated by Women
4 reviews
Rated by Men
4 reviews
Jobseekers also viewed
8 reviews found
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company is good.
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing. But shift timings are bad.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good company but shift timings are not okay.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Optim is a wonderful place to work and job security and transport facility is really great.
- Job security - Excellent
- Company culture - Excellent
Dislikes
I would highly suggest you that don't come in chat process otherwise your life will be hell no work life balance worst management I have ever worked under they will not understand your situation and they will treat you like a labour.
- Salary - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working in optum is really good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing about dislikes in optum
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is good
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing to describe
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative in Hyderabad / Secunderabad
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything is a perfect a optum
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing everything is good and disciplined
Customer Service Representative (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like that I flexibility with my work schedule
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I dislike that if you need assistance from leadership, they're slow to respond
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Top trending discussions
Similar Designation Reviews
Process Associate in Hyderabad / Secunderabad
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Process Associate in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
Dislikes
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Bad
Overall Rating
Process Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
Dislikes
Shift timings
Work Details
Work days: Monday to Friday (Strict Timings)
Senior Associate in Hyderabad / Secunderabad
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
- Salary - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Analyst in Bangalore / Bengaluru
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good for salary hike
- Salary - Good
- Promotions - Good
Dislikes
No work life balance
- Skill development - Bad
- Job security - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Lead in Chennai
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Work burden
Deputy Manager in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
This is good organization to work in. However every organization is great if you have a good manager.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Promotions are delayed
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Analyst in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good work, pressure less job if you understand the process
- Job security - Excellent
- Company culture - Excellent
Dislikes
Promotion and salary
- Skill development - Bad
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Culture, management, ambience
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Cab zone
Work Details
Work days: Monday to Friday (Flexible Timings)
Customer Service Executive in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Everything good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Cab facility not good in optum
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Other Optum Global Solutions Reviews
Senior Business Analyst in Gurgaon / Gurugram
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great place to work on. Good inhouse oportunity to grow in ladders and they also pay 50000 per year for unskilled yourself. They provide day care facilities to all employees for their kids till 6 years of age.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I would say every organization have some ppl who downgrade the work culture (both management and employees) but overall it's a great place to work. I believe shift timings can be reduced to 9 hours that helps more work life balance.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Software Engineer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Flexible work from office, 10days per month and any day per month, and any Optum site. This is the best thing about Optum.
- Skill development - Good
- Job security - Good
Dislikes
>Salary hikes are below par. >No employee benefits or gifts, not even a box of sweets on Diwali. >Mediclaim facilities are poor, Optum itself being a Healthcare organisation.
- Salary - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work timings: Strict Timings
Work related travel: This is a desk job.
Associate Software Engineer 2 in Noida
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work - Life Balance is good , Job security is great , Average compensation better than regular industry standard.
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
No growth , No promotion , people literally spending their career in a company just by doing yes sir no sir , no development , poor work culture , extreme politics , favouritism not a good company to survive for more than a year.
- Salary - Poor
- Skill development - Poor
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
Work Details
Work policy: 10 days/month from office from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Associate in Hyderabad / Secunderabad
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is no work pressure
- Work-life balance - Excellent
Dislikes
No appraisal no hikes no promotion the management was not good they are not least bothered about their employees. Head office was in gurgaon but those people develop their self they will not give much importance to Hyderabad employees A part from IT sector if you randomly ask with any operational team you will get the same answer their is politics. The manager will change every year optum will provide a survey every year how the organisation is running for every employee but the manager will call us and they will take the control from us and fill the forms and give rating 5/5 for the organisation and for themself .If any onshore people is reading this please make this issue it's very bad for the organisation...Read More
- Salary - Bad
- Skill development - Poor
- Promotions - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday
Senior Software Engineer in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great work life balance, learning depends on team, job security is pretty good, salary & benefits are decent.
- Salary - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Promotion and growth aren't attractive enough. Being a healthcare company, they have lots of security policies which sometimes might restrict learning and exploration opportunities with new tech.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Stack Developer in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing at all.
Dislikes
No promotions , increment is 5-8% yearly. Promotion is impossible. Everytime change of hierarchy. Not stable. Work life balance is impossible if the manager is from India.
- Salary - Bad
- Skill development - Bad
- Job security - Poor
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Data Specialist in Noida
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Just the name
Dislikes
Company runs by those Leadership who promotes favouritism. If you have link with any of the leader within organisation then this organisation is good for you
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Medical Coder in Mumbai
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing for now. Last year it is used to be one of the best organisation. When it is used to be Episource. Now after Optum acquiring it becomes worst.
Dislikes
No Work life balance. Target Pressure . Rude behaviour by management. Not appreciating employees efforts. Low salary
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Claim Representative in Gurgaon / Gurugram
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Optum comes with the best management, job security with stress free working environment, with only 10 days of office and 20 days of work from home.
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Salary package is not charming
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Software Engineer in Noida
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
1. Work life balance 2. Learning 3. Job security
- Skill development - Good
- Job security - Good
- Work-life balance - Good
Dislikes
1. Slow growth 2. Pay equity is not there, People at below level sometimes earn more. 3. Slow promotions
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 10 days a month
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Service Representative Jobs at Optum Global Solutions
- HQ - Gurgaon / Gurugram, Haryana
- IT Services & Consulting
- 10k-50k Employees (India)
- Hardware & Networking
- Healthcare
- Software Product
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- Optum Global Solutions Senior Associate Reviews
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 8 Optum Global Solutions reviews submitted by Optum Global Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Optum Global Solutions is the right company for you. ... 57% of employees reported the working days at Optum Global Solutions as Monday to Friday. 86% employees reported the work timings at Optum Global Solutions as Flexible timing. Read more- Home >
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