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Engaged Employer

Amazon

Compare

4.1

based on 23.9k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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Amazon Customer Service Executive Reviews

based on 554 reviews

Updated 19 Dec, 2024

Overall Rating

4.3/5

How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.3

Salary & Benefits

4.2

Work-Life balance

4.2

Job Security

4.1

Skill development

4.1

Work Satisfaction

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Service Executive Reviews

554 reviews found

Sort by: Popular

Customer Service Executive in New Delhi (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Sep 2024

Likes

"I love working at Amazon because of its innovative and customer-centric approach. The company's focus on delivering exceptional customer experiences aligns with my own values, and I appreciate the opportunities for growth and development in a dynamic and supportive team environment."

Dislikes

No dislike

Customer Service Executive in Bhopal (working remotely)

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 19 Dec 2024

Likes

The work from home policy.

Dislikes

After working for 4-5 years you cannot expect promotions.

What people are saying about Amazon

View All

an operations analyst

1w (edited)

Amazon Joining bonus

Does Amazon gives Joining bonus /welcome kit for Finops roles

Got a question about Amazon?

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4.0

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3.9

• 21.3k Reviews

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4.2

• 1.3k Reviews

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Customer Service Executive in Kolkata

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 08 Dec 2024

Likes

Honestly everything…dream job

Dislikes

Nothing at all

Get interview-ready with top interview questions

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Customer Service Executive in Hyderabad / Secunderabad

Full Time

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Dec 2024

Likes

Awesome

Dislikes

Nothing to be dis like amazon

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Panchkula

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 27 Nov 2024

Likes

I like to work there as it is the best company to start

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Pune

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 04 Oct 2024

Likes

Nothing

Dislikes

Poor management, No recognition, No increment, No growth, biased management

Customer Service Executive in Indore (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 20 Aug 2024

Likes

Worst place to work they tram employee like robots

Dislikes

Nonsense metrics for performance measurements

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Service Executive in Chandigarh

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 24 Jul 2024

Likes

2 week off and salary on time

Dislikes

Night' shift nd food or ot

Discover interview dos and don'ts from real experiences

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 05 Jul 2024

Likes

Good work culture

Dislikes

Nothing is bad

Work Details

Work days: Rotational Shift

Customer Service Executive in Bangalore / Bengaluru (working remotely)

Full Time

Operations Support Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 19 Jun 2024

Likes

Leave policy

Dislikes

Salary and change of managers monthly

Customer Service Executive in Noida

Full Time

Technology / IT Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 01 May 2024

Likes

It's good.

Dislikes

Promotions are very difficult even. if you will be working for more than three four years.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Jaipur

Full Time

Enterprise & B2B Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 12 May 2024

Likes

Amazon is the most exciting and dynamic company in the world now in my opinion. It always puts the customer first and isn't afraid to take risks and innovate

Dislikes

Amazon, workers are encouraged to tear apart one another's ideas in meetings, toil long and late (emails arrive past midnight, followed by text messages asking why they were not answered), and held to standards that the company boasts are 'unreasonably high.

Customer Service Executive in Pune (working remotely)

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 29 Jan 2024

Likes

Contractual job bulk hire only to insult the people in need and barely pays anything, people here are worst and care least about new employees because they know very well they will be kicking you out in 2-3 months itself. NO JOB SECURITY OR PAY. I HAVE 3 YEARS EXPERIENCE AND WAS OFFERED 2.89 LPA ONLY . Worst , please avoid joining this company , bigger the name worst it is.

Dislikes

Everything is bad the whole name Amazon is of no use , they only degrade indians and employees they bring in as contractual ones .

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore / Bengaluru (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 19 Mar 2024

Likes

Awesome

Dislikes

Should hav more opportunities for the growth.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Noida (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 12 Apr 2024

Likes

Nyc work culture

Dislikes

Pressure was given by manager

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Pune

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 27 Nov 2023

Likes

Salary on time, benefits like insurance and mFine. Office is fun sometimes.

Dislikes

Exit process is worst. Work life balance is a myth. Management will never support L2 employee.

Work Details

Work policy: 2 teams. Either work entirely from office or enitrely from home.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad (working remotely)

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 04 Feb 2024

Likes

I feel very will.

Dislikes

No dislike

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 11 Oct 2023

Likes

Work from home and good environment for work

Dislikes

Nothing i dislike about working at amazon

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Customer Service Executive in Pune

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 30 Nov 2023

Likes

👍life is easy

Dislikes

Night shift are horrible

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Chhindwara (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 23 Jan 2024

Likes

Work from home Amazon

Dislikes

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Tell us how to improve this page.

Amazon Customer Service Executive Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 554 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 56% of employees reported the working...Read more

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Amazon Customer Service Executive Reviews

Work Policy for Amazon Customer Service Executive

based on 39 reviews in last 6 months

Permanent work from home

83%

Work from office

10%

Hybrid

Other hybrid work policies

2 days/week from office

Gender Based Ratings for Amazon Customer Service Executive

based on 490 reviews

Rated 4.5 for Company Culture and 4.4 for Work-Life Balance

Rated 4.3 for Company Culture and 4.2 for Salary & Benefits

Working Days for Amazon Customer Service Executive

based on 554 reviews

Rotational Shift

56%

Monday to Friday

32%

Monday to Saturday

Other

Alternate Saturday off

Work Timings for Amazon Customer Service Executive

based on 554 reviews

Flexible timing

Strict (9am - 6pm)

Strict (6am - 3pm)

61%

30% employees reported other strict timings

Shift Timings for Amazon Customer Service Executive

based on 554 reviews

Day shift

Night shift

65%

35%

Business Travel for Amazon Customer Service Executive

based on 554 reviews

No travel

78%

Within city

13%

Within country

International travel

Amazon Customer Service Executive Salary

based on 1.8k salaries

₹1 L/yr - ₹6 L/yr

17% more than the average Customer Service Executive Salary in India

View more details

Employee Benefits for Amazon Customer Service Executive

Office cab/shuttle

52 total responses

Free meal

35 total responses

International/On-site exposure

10 total responses

Joining bonus

1 total response

+13 more benefits

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4.0

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4.5

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Amazon Customer Service Executive Reviews

554 reviews found

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Amazon Customer Service Executive Reviews by Locations

Amazon Reviews by Designations

Work Policy for Amazon Customer Service Executive

Permanent work from home

Work from office

Hybrid

Gender Based Ratings for Amazon Customer Service Executive

Working Days for Amazon Customer Service Executive

Work Timings for Amazon Customer Service Executive

Shift Timings for Amazon Customer Service Executive

Business Travel for Amazon Customer Service Executive

Calculate your in-hand salary